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Packing and shipping for orders domestic and international are fulfilled in house by Casa Ziki. Options of shipping providers and rates will be provided according to package size, weight, and final destination. Delivery time estimates are based on the assumptions that products are in stock at location at the time of order. Though a rare occurrence, expected product shipments from our vendors can become delayed, resulting in a delay in our inventory.

Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payments of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

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Returns are accepted within 14 days of receipt of your order for store credit or exchange only. All returns must be approved in advance by Casa Ziki. Items must be returned in original and unused condition with original manufacturer's packaging. Please make sure that items are well packed and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. Exchanges will incur additional shipping charges. Returns are not accepted after 14 days from receipt of order at your shipping address. Please note all furniture sales are final no returns or exchanges are accepted since they are unique one of a kind pieces.

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