Regency Wrap 12" Parchment Rounds (24 Count)

Shipping Policy – Jane's Cake and Baking Supply www.janescakeandbakingsupply.com

Last updated: November 2025, 2025

We ship nationwide within the United States (including Alaska & Hawaii) and to select international destinations. All orders are processed and shipped from our store in Brentwood, TN

### 1. Processing Time - Most orders placed before 12:00 pm central time Monday–Friday are processed and shipped the same day. - Orders placed after 12:00 pm central time or on weekends/holidays are processed the next business day. - During peak seasons (November–December) please allow an extra 1–2 business days for processing.

### 2. Shipping Methods & Delivery Times (Domestic USA)

| Shipping Method | Cost | Estimated Delivery Time* |-------------------|------|--------------------------|| Standard Shipping (USPS First Class / Priority) | $6.95 flat rate | 3–7 business days | Priority Shipping (USPS Priority Mail) | $12.95 flat rate | 2–4 business days | Express Shipping (UPS 2nd Day Air) | Calculated at checkout | 2 business days | Overnight (UPS Next Day Air) | Calculated at checkout | 1 business day

*Delivery times are estimates after the order leaves our warehouse and are not guaranteed.

### 3. Alaska, Hawaii, Puerto Rico & U.S. Territories We happily ship to AK, HI, PR, Guam, and other U.S. territories. Shipping rates will be calculated at checkout based on weight and service selected.

### 5. International Shipping We currently do not ship internationally. Please contact us if you have this need.

### 6. Order Tracking As soon as your order ships, you’ll receive a shipping confirmation email with a tracking number. You can also view tracking information in your account under “Order History.”

### 7. Lost or Delayed Packages We are not responsible for packages once they show as delivered by the carrier. If your tracking shows “delivered” but you did not receive it, please first check with neighbors and your local post office, then file a claim with the carrier. If a package is lost in transit (never shows delivered), contact us within 14 days of the ship date and we will file a claim and reship or refund you.

### 8. Non-Shippable Items Perishable items (certain fondants, chocolate, royal icing mixes, etc.) may have shipping restrictions during hot weather months (May–September). We may delay shipment or require upgraded express shipping with ice packs at an additional cost to protect your items.

### 9. Address Errors Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer. Re-shipping fees will apply if a new label is required.

### Contact Us Questions about shipping? Reach us at

# Shipping Policy – Jane's Cake and Baking Supply www.janescakeandbakingsupply.com

Last updated: November 2025, 2025

We ship nationwide within the United States (including Alaska & Hawaii) and to select international destinations. All orders are processed and shipped from our warehouse in Portland, Oregon.

### 1. Processing Time - Most orders placed before 12:00 pm Pacific Time Monday–Friday are processed and shipped the same day. - Orders placed after 12:00 pm PT or on weekends/holidays are processed the next business day. - During peak seasons (November–December) please allow an extra 1–2 business days for processing.

### 2. Shipping Methods & Delivery Times (Domestic USA)

| Shipping Method | Cost | Estimated Delivery Time* |-------------------|------|--------------------------|| Standard Shipping (USPS First Class / Priority) | $6.95 flat rate | 3–7 business days | Priority Shipping (USPS Priority Mail) | $12.95 flat rate | 2–4 business days | Express Shipping (UPS 2nd Day Air) | Calculated at checkout | 2 business days | Overnight (UPS Next Day Air) | Calculated at checkout | 1 business day

*Delivery times are estimates after the order leaves our warehouse and are not guaranteed.

### 3. Free Shipping Orders over $89 (after discounts, before tax) qualify for FREE Standard Shipping within the contiguous 48 states. Free shipping does not apply to Alaska, Hawaii, APO/FPO, or international orders.

### 4. Alaska, Hawaii, Puerto Rico & U.S. Territories We happily ship to AK, HI, PR, Guam, and other U.S. territories. Shipping rates will be calculated at checkout based on weight and service selected.

### 5. International Shipping We currently ship to Canada, United Kingdom, Australia, New Zealand, and most EU countries. - Shipping rates are calculated at checkout (DHL Express or USPS International Priority). - Customers are responsible for all customs duties, import taxes, and brokerage fees. These are not included in the shipping cost and will be collected by the carrier upon delivery. - Delivery times vary from 5–14 business days depending on the destination and customs processing.

### 6. Order Tracking As soon as your order ships, you’ll receive a shipping confirmation email with a tracking number. You can also view tracking information in your account under “Order History.”

### 7. Lost or Delayed Packages We are not responsible for packages once they show as delivered by the carrier. If your tracking shows “delivered” but you did not receive it, please first check with neighbors and your local post office, then file a claim with the carrier. If a package is lost in transit (never shows delivered), contact us within 14 days of the ship date and we will file a claim and reship or refund you.

### 8. Non-Shippable Items Perishable items (certain fondants, chocolate, royal icing mixes, etc.) may have shipping restrictions during hot weather months (May–September). We may delay shipment or require upgraded express shipping with ice packs at an additional cost to protect your items.

### 9. Address Errors Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer. Re-shipping fees will apply if a new label is required.

### Contact Us Questions about shipping? Reach us at customercare@janescakeandbakingsupply.com or call us during store hours.

Thank you for shopping with Jane’s Cake and Baking Supply — we can’t wait to help you create something delicious!

Contact - Jane's Cake and Baking Supply - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you must contact us at customercare@janescakeandbakingsupply.com and clearly state the reason(s) for the return and attach a copy of the original receipt/proof of purchase and good quality photos of the item(s) to be returned. If your return is authorized by us the return(s) will need to be sent to the following address: Jane's Cake & Baking Supply, 99 Seaboard Lane, Ste. 400, Brentwood, TN. 37027. Items sent back to us without first requesting a return and receiving authorization from us will not be accepted.You can always contact us for any return question at customercare@janescakeandbakingsupply.com

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@janescakeandbakingsupply.com .

Contact - Jane's Cake and Baking Supply - Checkout