Refill Beads 20L

SHIPPING AND DELIVERY1. ShipmentAfter receiving and confirming your payment, we will proceed to prepare and ship your order.The preparation time until shipping differs according to products.It may take approximately 7 to 10 business days after placing the order.

Note: Please allow us extra time for orders placed over weekends and holidays.

When we dispatch the package, we will inform you about the tracking number by email.Please use the provided number to track your package.

All products are dispatched from Japan through the services of FedEx or DHL Express.2. Delivery issues

Customers are responsible for their order's online tracking (the tracking number is included in the shipping confirmation mail). Sometimes, carriers cannot deliver a package (for instance, due to the size of the mailbox). In this case, customers may have to contact carriers directly.DaitouShingu will not be responsible for the return of a package that could not be delivered. We are able to reship returned packages, but the reshipping cost will be at the customer's expense.For more information about shipping fees, taxes, and delivery, please read our Shipping and Tracking section.

3. Remote Area Delivery

In some situations, customers living in remote areas may have to pay extra charge for the remote-area delivery. In this case, DaitouShingu will inform you with email registered. The order will be processed only after the customer agrees with the extra charge and finishes the payment.

Contact - Daitou Shingu - Checkout

RETURN AND CANCELLATION POLICYWe will not be able to accept any exchanges, returns and cancellations because of customers' personal preferences,

If the product may be defective, please contact us by email and send a detailed photo of it with the order number.

Customers may cancel an order until it is dispatched (please contact us as soon as possible).

We will not be able to accept any exchanges, returns and cancellations due to customers' personal preferences including personal mistakes.

Please be aware that in all cases the customer is responsible for paying customs fees and for providing any and all documents required by Customs in your country.

If the customer refuses to pay those taxes, the package will be sent back to us.

You will be refunded under this circumstance.

Please note that the charge on delivery and the return shipping charges will be deducted from the refund amount.

If the package will be destroyed, no refund will be possible.Right of Withdrawal for EU Customers

EU customers have the right to withdraw from their purchase within 14 days from the delivery of the last item in their order.

To exercise this right, please submit a withdrawal request via the "Withdraw Contract" button at the bottom right of the page. We will contact you soon by email.

After notifying us, you must return the goods within 14 days. Return shipping costs are the responsibility of the customer.

Upon a valid withdrawal, we will issue any applicable refund within 14 days of receiving the returned goods or proof of return, whichever is earlier.

Custom-made or personalized products are not eligible for withdrawal.

REFUNDIf the product is defective, there is a possibility that DaitouShingu will refund the customer.

After we receive the defective product from the customer, the refund will be proceeded on the same account that was used for the purchase.

Contact - Daitou Shingu - Checkout