Reebok Step

Free Shipping

You'll notice that many of our items are marked with the "Free Shipping" label. It's important to understand that this offer is applicable to orders exceeding £15 and is valid for most Mainland UK postcodes, encompassing Scotland, England, and Wales. Please be aware that a delivery fee may apply to Northern Ireland, the Scottish Highlands, the Islands (including the Isle of Wight, Isle of Man, Channel Islands, Isle of Lewis, and Orkney), and select other UK regions subject to carrier-specific excess charges.

Our complimentary shipping service operates throughout the workweek, from Monday to Friday, within the hours of 08:00 to 18:00. In certain cases, you may have the option of Saturday deliveries for specific products.

To confirm whether a delivery fee applies to your order, please refer to the delivery information provided on the product details page or reach out to us via email at support@reebokfitness.store . It's essential to note that if there are restrictions on delivery access, kindly inform us in advance of delivery to prevent any potential delays in receiving your parcel.

Receipt and Inspection of Goods

For deliveries, a signature is required upon delivery. In all instances, please conduct a thorough examination of the delivery for any signs of potential damage before signing to confirm receipt in good condition.

In rare cases, heavier items may experience outer packaging damage during transit. In most instances, this will not impact the actual goods, as the packaging will have effectively fulfilled its primary purpose of safeguarding your order.

In the unlikely event that you receive a parcel with obvious, unacceptable damage, please decline acceptance of the delivery and promptly reach out to us at support@reebokfitness.store , specifying the reason for refusal.

We will then expedite the resolution of the issue in the most efficient manner possible. Thankfully, occurrences of this nature are exceedingly infrequent.

Delivery Procedures

Our objective is to ensure the prompt delivery of all orders, with the majority of small items typically arriving within 2-3 working days.

On rare occasions, stock availability may experience delays. In such instances, we will promptly notify you of the delay or suggest a suitable alternative.

We aim to fulfill all orders within a maximum of 30 days from your order placement date. In cases where any of the items you ordered are out of stock, we will promptly communicate this to you.

We employ a variety of delivery methods to ensure the swift delivery of your goods in the most efficient manner possible.

For items weighing more than 30kg, we may engage a dedicated two-person delivery service to ensure the safe arrival of your order. In such instances, our delivery team will initiate contact with you to mutually arrange a convenient delivery date before processing your order. Be assured, we take every possible step to ensure a seamless and trouble-free delivery experience.

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At Reebok Fitness Store , we recognise that there are instances when you may need to return an item to us for various reasons. If you wish to initiate a return, please follow the steps outlined below. (Please be advised that we cannot accept responsibility for returns received without a valid Return Authorisation Number, which must be issued by our Client Services Team in advance).

Items Delivered Incorrectly or with Defects

Should you receive goods that are faulty or were delivered as substitutes without your explicit consent, you have the option to return them for a replacement or refund within 30 calendar days from the date of receiving the goods from us.

To commence the return process, please contact our Client Services Team via email at support@reebokfitness.store (operating hours: 10:00 – 18:00 Mon - Fri) to notify us of your intent to return a product, along with the reasons for the return.

Upon verification, you will be furnished with a Return Authorisation Number, and our service agent will coordinate the product's return via a collection arranged by us. After inspecting the item upon its return, you will have the choice of receiving a refund, replacement, or an alternative, according to your preference.

Warranty Concerns

While it is an uncommon and unfortunate occurrence, products may occasionally develop faults after a period of use. Unless explicitly stated otherwise, all products sold by us are accompanied by a manufacturer's warranty of at least one year.

For items older than 14 days that necessitate warranty assistance, the manufacturer's warranty terms apply. We kindly request that you contact our Client Services Team via email at support@reebokfitness.store (office hours: 10:00 – 18:00 Mon - Fri) for information concerning the procedures for handling warranty issues related to your product.

30-Day Money-Back Guarantee

We understand that selecting the right products online can sometimes be challenging. To address this, we offer a 'no-hassle' money-back guarantee on all our products. You have the flexibility to change your mind for any reason, as long as you return the products in new condition at your own expense.

Please take note of the following exceptions to our 30-day money-back guarantee:

•Certain items, such as swimwear, bras, underwear, chest straps, gum shields, and some other items, cannot be returned to us unless they are found to be faulty and have been assigned a valid returns authorisation number for hygiene reasons.

•Installed and assembled machines are not covered by our 30-day money-back guarantee.

The duration of the money-back guarantee period provi ded by us is 30 days, commencing from the day following the receipt of the ordered goods, or any longer duration specified in the product description.

To initiate a product return under our money-back guarantee scheme, please contact our Client Services Team via email at support@reebokfitness.store (office hours: 10:00 – 18:00 Mon - Fri). You will receive a return authorisation number and a returns form.

We endeavor to process refunds promptly, with your refund typically being issued within a few days. However, under the Money Back Guarantee, your refund will be processed within 30 days from the date of cancellation notification.

Please be aware that you have a statutory duty of care to maintain the unwanted goods in your possession, and any products to be returned under our money-back guarantee policy must be kept in 'as new' condition.

In the case of returning a product under the 30-day money-back policy, you are responsible for the cost of returning the goods. It is worth noting that returning large and bulky items may incur a cost exceeding £200, depending on the chosen carrier.

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