Redecker Cleaning & Applicator Sponge, 2-pack

Following are the terms and conditions that constitute our Shipping Policy.

Notes

USA Tariff Update

•We plan to continue to offer a seamless shipping and customs experience to customers across North America, including Canada and Continental USA. This means that USA customers will not see any additional charges for tariffs, duties, or brokerage fees upon delivery of orders.

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and give you the option to:

•open a backorder and wait until the unavailable item is back in stock; or

•remove the unavailable item from the order and partially refund for the total amount for that item using the original method of payment; or

•cancel your entire order and refund the total amount, using the original method of payment.

Delivery Location

Items offered on our website are only available for delivery as quoted to addresses in Canada and Continental USA.

We also accept orders from international customers outside Canada and Continental USA, but shipping rates and delivery times are determined on a per-order basis. If you place an international order, then we will notify you of your delivery options, amend the order accordingly, and collect any outstanding payment before shipping the order.

Shipments to PO boxes are only possible using Canada Post in Canada or USPS in the USA. This may affect the shipping cost of your order, and it may differ from the rate quoted on our website.

Delivery Time

Delivery times are not guaranteed and are to be used as a guide only.

By default, we ship using carrier standard ground services. If faster shipping service is required, then please contact us so that we can explore other shipping options and their costs. If a custom shipping service is ordered, then we will amend the order accordingly, and collect any outstanding payment before shipping the order.

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to:

•the acceptance and approval of your order,

•the processing time in the warehouse, and/or

•the transit time of the courier.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 1-3 business days of the date of your order, depending on where your order falls in the current order queue. Business day meaning Monday to Friday, except holidays (see our current holiday schedule on our contact page ).

Please note that orders are not shipped or delivered on weekends or holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Special Instructions

You can provide order instructions or special delivery instructions on the check-out page of our website, and we will do our best to accommodate your request. Please note that decisions about final delivery of your order ultimately reside with the delivery driver and his or her assessment of the delivery conditions. We advise that you also leave a signed note to indicate your special delivery instructions to the delivery driver at the destination so that you have the best possible chance of having those instructions met.

Shipping Costs

Shipping costs are based on a mix of the actual weight and/or dimensional weight of your order, the distance travelled, and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges, either on the checkout page, or by notification by e-mail or phone before your order ships.

Certain items in our catalog qualify for free shipping and will be indicated on the individual product page. These items, in particular, are exempt from shipping charges regardless of wether they are shipped on their own, in multiples, or in combination with other items that do not qualify. In orders that contain a mix of items, shipping charges are applied only to the non-qualifying items.

In Canada, sales tax is charged according to the province or territory to which the item is shipped. Outside of Canada, no sales tax is charged.

Customs, Duties and Taxes

With the help of our shipping partners, we do our best to make the delivery of orders across North America, including Canada and Continental USA, as seamless as possible. This means that customers in this zone will not see any additional charges for tariffs, duties, or brokerage fees upon delivery of orders.

For delivery to customers outside of Continental North America, we do our best to provide the best possible shipping rates, but unfortunately, we cannot anticipate all the customs, duty, and tax laws of different countries, which can change without notice. Therefore, we are not responsible for any customs fees, duties, and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Order Confirmation & Tracking

You will receive an Order Confirmation e-mail when your order has been placed and payment has been completed. Once your order has been fulfilled and it has shipped, you will receive another e-mail containing tracking number(s) for your shipment. The tracking number will be active within 24 hours.

Lost, Stolen, or Damaged Items in Transport

Contact us immediately, and we will do our best to resolve the issue as quickly as possible.

Shipping During the Winter

Most of the products in our catalog do not contain water and are not susceptible to freezing. These products ship as normal throughout the entire year. There are, however, some products that do contain water, and thus, can be susceptible to spoilage from freezing. It is important, with these products, to take extra care during shipping and storage.

While there are no guarantees that your order will not freeze in transit, we take every possible precaution to ensure that your items are packed and wrapped for winter shipping:

•We provide a warning on the product page for products that could spoil if they are frozen.

•We include a multi-day heat pack in packages that contain products susceptible to freezing.

•We apply Fragile stickers to our packages to encourage shippers to take care.

•We check the weather at points along the shipping route before shipping, BUT we are not weather experts, and we CANNOT predict temperatures.

•On occasion, we will hold orders that contain products susceptible to freezing if the conditions are too risky.

Some things to consider when preparing to place an order that may contain products susceptible to freezing:

•Check the weather at various points along the shipping route, and watch out for deep cold advisories.

•Select a priority shipping service during checkout. The faster the transit time, the less risk of freezing.

•Place your order Saturday - Tuesday. Place your order early in the business week in order to avoid the possibility that it will sit in transit over a weekend.

Consider Holidays and non-delivery days, ie.:

•December 25 th - Christmas Day

•December 26 th - Boxing Day

•January 1 st - New Year's Day

•Check warnings and Consider Peak Season Shipping Delays (December 1 st - January 10 th ).

•Ensure someone is available to receive your order at the destination address.

•Consider shipping your order to a business address with regular business hours, where your package can be received if you are not available.

Ultimately, Sage Restoration Inc. will not be held responsible for products that arrive spoiled from freezing. No refunds or replacements will be considered.

Any cancellations or refund requests are subject to our Return & Refund Policy .

Contact Us

If you have any questions about the delivery and shipment or your order, please contact us.

Sage Restoration Inc.3 Mill Pond DriveTamworth, ON K0K 3G0Phone: 1 (866) 516-7787E-mail: info@sagerestoration.com

Contact - Sage Restoration - Checkout

General Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange for the full value. To be eligible for a return, your item must be:

•unused and in the same condition that you received it.

•in the original packaging.

Return Shipping

Return shipping is the customer's responsibility. Take special care to pack your return very well during return shipping. If your items are damaged in transit, we will not be able to offer a full refund for those items. Consult your shipper's packing guidelines to help you prepare your package for shipping. The cost of packing materials and other incidentals related to return shipping, such as insurance, border fees, and brokerage, are also the customer's responsibility.

Partial Refunds

There are certain situations where only partial refunds may be granted:

•Any item with obvious signs of use

•Any item or its packaging not in its original condition

•Any item that is damaged or missing parts for reasons not due to our error

These aforementioned items may be eligible for a maximium refund of 50% of the original purchase value depending on their condition:

•Any item that is returned more than 30 days after delivery.

Restocking Fees

If your item is returned more than 30 days after delivery, it is subject to a restocking fee of 25%.

Final Sales

We do not accept returns, and we do not offer refunds, or exchanges of any kind under any circumstance after 90 days. If 90 days have gone by since your purchase, then we consider your purchase final sale.

Gift Cards

Gift cards are non-returnable items and are exempt from being returned. To complete your return, we require a receipt or proof of purchase.

Building Lime Products

Due to the nature of the material, sales of all building lime products are final.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us.

Sage Restoration Inc.3 Mill Pond DriveTamworth, ON K0K 3G0Canada1 (866) 516-7787 info@sagerestoration.com

Discounted items (if applicable)

Only regular priced items may be refunded, unfortunately discounted items are considered final sale and cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sagerestoration.com and send your item to:

Sage Restoration3 Mill Pond DriveTamworth, ON K0K 3G0Canada1 (866) 516-7787 info@sagerestoration.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you: You will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later: We will send a refund to the gift giver and he or she will find out about your return.

Shipping

To return your product, you should mail your product to:

Sage Restoration3 Mill Pond DriveTamworth, ON K0K 3G0Canada

Shipping costs are non-refundable

You will be responsible for paying for your own costs for shipping, packaging, and other incidental costs related to returning your item(s), such as insurance, border fees, and brokerage. If we have helped to organize return shipping on your behalf, and if you receive a refund, the total cost of the return shipping will be deducted from your refund.

Shipping time may vary

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping Service

If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Contact Us

If you have any questions about returns and refunds, please contact us.

Sage Restoration Inc.3 Mill Pond DriveTamworth, ON K0K 3G0Canada

Phone: 1 (866) 516-7787E-mail: info@sagerestoration.com

Contact - Sage Restoration - Checkout