Red/White Table Runner with Fringe

When will my order be dispatched?

Although we do our upmost to dispatch orders the same working day, all in stock items will be dispatched within 2-3 working days maximum. If the goods you order are not in stock, we will follow up the order with an email explaining the delivery timeframe. This is usually between 2-4 weeks, as the goods need to be ordered in from our suppliers.

Furniture or other related goods will be a little longer, due to weight and dimensions (approximately 5-6 weeks). However we will follow up your order with a more accurate ETA at the time, once confirming with suppliers.

If you require goods for a special occasion, we will make every effort to ensure a timely delivery.

How will my order be sent?

Your order will be sent with Royal Mail or our courier service, DPD, depending on the weight or contents.

For lighter orders, for example Altar Bread, Lighting Tapers, Candlewick etc. they will be sent on a standard 48hr tracked service with Royal Mail. If the goods are needed urgently, we can upgrade the service to a 24hr tracked service if necessary.

For heavier orders, for example Communion Wine, Sanctuary Lights, Candles etc. they will be dispatched with our courier service, DPD. DPD work on a next-working-day service. For delivery on a Saturday or a before 12pm service can also be applied for an additional cost. Please speak to one of our helpful sales team members.

How much is shipping?

Our shipping costs are based on the price of your total order.

Orders between £0.00 - £19.99 = £2.75 plus VAT (£3.30)

Orders between £20.00 - £59.99 = £5.50 plus VAT (£6.60)

Orders between £60.00 - £119.99 = £9.16 plus VAT (£10.99)

Orders £120.00 and above will be FREE delivery.

Additional delivery costs may apply to furniture or other related goods, due to the weight and dimensions of the consignment. This will be confirmed at the time of placing the order.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@fadumont.co.uk . Please note that returns will need to be sent to the following address: F.A. Dumont, High Street, Lyminge, Kent, CT18 8EL If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@fadumont.co.uk .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@fadumont.co.uk.

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