Recycled Plastic Deck Post

We offer our customers speedy delivery across the UK from our central warehouse in Leicestershire via our in-house delivery team.

For orders over £1,000 inc. VAT, NeoTimber® is proud to offer FREE UK Mainland Economy Delivery within 7–10 working days.

Need your order sooner? We also offer an Express Delivery option (3–5 working days) or, for the fastest delivery, our Next Working Day Service when you order before 11am. Please note that Express and Next Working Day delivery are available to UK Mainland destinations only.

See the tables below for a full list of delivery locations, service options and charges. If your area is not listed, or you require any assistance, please contact us on 01530 382 180 .

Delivery Charges At A Glance

UK Mainland

Delivery Type

Timeframe

Cost

Economy (orders over £1,000 inc. VAT)

7–10 working days

FREE

Next Working Day Service – order before 11am

Next working day

£330

Economy – standard items under £1,000

7–10 working days

£100

Economy – pallet items under £1,000

7–10 working days

£54

Express Delivery (any order value)

3–5 working days

£150

Small items (courier)

—

£10

Highlands & Islands of Scotland

Delivery Type

Timeframe

Cost

Economy (any order value)

7–10 working days

£320

Small items (courier)

—

£12

Northern Ireland, Isle of Man, Isle of Wight & Isles of Scilly

Delivery Type

Timeframe

Cost

Economy (any order value)

7–10 working days

£340

Small items (courier)

—

£12

Channel Islands

Delivery Type

Timeframe

Cost

Economy (any order value)

7–10 working days

£500

Small items (courier)

—

£12

Additional Delivery Information

Once your order has been picked, our logistics team will contact you to arrange a suitable delivery date. They will advise you of an approximate delivery timeframe and discuss any special delivery requirements you may have.

On the day of delivery, you may also receive a call from the delivery driver with an updated estimated arrival time.

NeoTimber® offers a kerbside delivery service only. Deliveries do not include carrying materials through or to the rear of a property.

Please note that our delivery vehicles do not have cranes or mechanical lifting equipment. It is the customer’s responsibility to assist with unloading where required.

NeoTimber® building material products may be heavy and bulky. Anyone assisting with unloading should use safe manual handling techniques and wear appropriate protective clothing, including suitable work gloves.

If a delivery vehicle is invited onto the customer’s property, this is entirely at the customer’s own risk. NeoTimber® and its delivery partners shall not be liable for damage to driveways, surfaces, paving or other property areas.

Alternatively, items may be collected from our distribution warehouse in Coalville, Leicestershire, LE67 3HE by prior arrangement. Please call ahead on 01530 382 180 to discuss collection requirements.

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At NeoTimber®, we aim to ensure customers are satisfied with their purchase. This Returns & Refunds Policy explains the conditions under which returns and refunds may be accepted.

Returning Unwanted Items

NeoTimber® may accept returns for eligible items providing the following conditions are met:

•NeoTimber® is notified of the return request within 28 days of the customer receiving the order

•Returned products are in new, unused and fully resaleable condition

•Products are returned in their original packaging where reasonably possible

•The goods are either:

•Returned to the NeoTimber® warehouse by the customer, or

•Collected by a NeoTimber® driver following payment of an applicable collection fee

Collections & Return Transport

Where a customer requests NeoTimber® to arrange collection of returned products, a collection charge will apply.

Once payment for the collection fee has been received, our logistics team will contact the customer to arrange a collection date. Collections are typically arranged within our standard economy scheduling timeframe.

Customers may alternatively arrange their own return transport to our warehouse if preferred.

Inspection Of Returned Goods

All returned products are inspected upon arrival at our warehouse.

Provided the returned items meet the conditions outlined within this policy, refunds will typically be processed within 3–5 working days following inspection and approval.

Please note:

•Refund processing times may vary depending on your bank or payment provider

•Banks may require an additional 7–10 working days for cleared funds to appear in your account

Restocking Fee

A 20% restocking fee applies to all approved returns. This amount will be deducted from the final refund value.

Original delivery charges and any collection fees are non-refundable unless otherwise agreed by NeoTimber®.

Damaged Or Non-Resaleable Returns

Items returned damaged, used, altered, installed or otherwise deemed non-resaleable will not qualify for a refund or replacement.

Where returned goods are rejected following inspection:

•NeoTimber® will notify the customer accordingly

•The customer may arrange collection or redelivery of the goods

•Any redelivery or storage costs may be chargeable

Product Care & Storage

Customers are responsible for ensuring products are handled, stored and protected correctly prior to installation or return.

Guidance relating to safe handling, care and storage of NeoTimber® products can be found within the relevant installation guides and pre-installation documentation.

Non-Returnable Items

Certain products may not be eligible for return, including:

•Made-to-order items

•Special-order products

•Custom-cut materials

•Installed or used products

•Clearance or non-stock items where specified

Contact Us

For return requests or further assistance, please contact:

Email: enquiries@neotimber.com Phone: 01530 382 180

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