Rectangular Pergola And Decking Kit With Balustrade V.8

Shipping Policy for Arbor Garden Solutions Ltd.

Delivery Information

We are committed to ensuring your orders are delivered promptly and securely. Deliveries will be made to the address specified in your order. It is crucial that this address is accurate and complete. If you have specific instructions for where the goods should be left in your absence, please provide these details at the time of ordering. Arbor Garden Solutions Ltd. cannot accept liability for loss or damage to goods once delivered in accordance with your delivery instructions.

Delivery Coverage

Our delivery services primarily cover mainland England, Wales, and parts of Scotland. We do not currently deliver to offshore locations, including (but not limited to) the Isle of Wight, Isle of Man, the Scottish Isles, Ireland, and the Channel Islands. Additionally, delivery for certain products may be restricted to specific postcodes in the Cambridgeshire region.

Delivery Timeframes

While we strive to deliver your order within the quoted timeframes, delivery dates are estimates and not guaranteed. Delays caused by factors beyond our reasonable control will be communicated promptly, and an adjusted delivery date will be provided. Arbor Garden Solutions Ltd. does not accept liability for delays, however caused.

Certain products may be shipped directly from the manufacturer or supplier. In such cases, delivery times will depend on the supplier’s stock levels and usual dispatch schedules. Products requiring custom manufacturing will have extended lead times, which will be communicated during the ordering process.

Delivery Attempts

Our delivery charges include one delivery attempt. If delivery fails due to the recipient’s absence at the pre-arranged time, additional delivery charges may apply for reattempts. These charges will need to be paid before rescheduling the delivery.

Minimum Order Value

The minimum order value is £60. Orders below this amount cannot be processed.

Order Cancellation

Arbor Garden Solutions Ltd. reserves the right to cancel any order at any time for any reason. If your order is cancelled, we will notify you promptly and issue a full refund. While we strive to provide a reason for cancellations, there may be instances where further details cannot be disclosed.

Additional Charges and Restrictions

For deliveries to specific regions, additional surcharges and extended lead times may apply. These charges reflect the logistical complexities of serving these areas. Details of surcharges are as follows:

Scotland: Postcodes listed below will incur an additional surcharge (excluding Animal Field Shelters). Deliveries to these areas may take up to 15 working days during peak periods:

AB10 - 16, AB21 - 25, AB30 - 35, AB39, AB99

KA1 - 26, KA28 - 30

PA1 - 19

PH1 - 14

All postcodes starting with DG, TD, EH, ML, G, FK, KY, DD

Other Scottish postcodes are subject to availability and surcharges.

South West England: Postcodes starting with TR will incur a surcharge.

West Wales: Postcodes listed below will incur a surcharge and may experience extended delivery times of up to 15 working days during busy periods:

LL30 - 78, SA11, SA14 - 20, SA31 - 34, SA41 - 47, SA61 - 73

Exclusions

We regret that we are unable to deliver to the following locations due to logistical limitations:

Scottish Highlands and Islands

Northern Ireland

Channel Islands

Any offshore islands

If your postcode falls under a restricted or unavailable delivery area, our team will contact you after your order is processed. Should delivery prove unfeasible, we will issue a full refund.

Contact Us

For further information or assistance with your delivery, please contact our customer service team. We are here to help ensure a smooth and efficient delivery process for your order.

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We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, your item must be in the same condition in which it was received—unused, unassembled, and in its original packaging. You’ll also need to provide proof of purchase, such as a receipt or order confirmation.

To initiate a return, please contact us at support@arborgardensolutions.co.uk . Returns must be sent to the following address:

Arbor Garden Solutions LtdUnit 11, Cattle DykeWisbech, PE13 4NR

If your return is approved, we will send you a return shipping label (if applicable), along with confirmation and instructions on how to return the item. Please note: returns that are sent back without prior approval will not be accepted.

Important: For heavy and bulky items, a £50 per item return fee will apply, which covers the cost of collection, handling, and restocking. This amount will be deducted from your refund.

You can contact us at support@arborgardensolutions.co.uk with any return-related questions, or call us on 01945 410950 (Monday–Friday, 9:00 AM – 3:00 PM).

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or if you have received the wrong product. We will evaluate the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Assembled or used items

Perishable goods (e.g., food, flowers, plants)

Custom or made-to-order items (e.g., personalised sizes or finishes)

Personal care items (e.g., soaps, creams)

Hazardous materials, flammable liquids, or gases

Gift cards

Sale items

If you are unsure about your item’s eligibility for return, please get in touch with us before making a return request.

Exchanges

If you’ve ordered the incorrect size, please contact us first at support@arborgardensolutions.co.uk before taking any action.

In most cases, we will ask you to place a new order for the correct size, and when the replacement item is delivered, our team will collect the original item at the same time. This approach helps to minimise additional delivery charges and streamline the process.

Important: This exchange arrangement must be approved by email in advance. Items returned without prior approval may not be accepted or collected.

Please get in touch with our support team to discuss the available options based on your specific order.

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know whether the refund has been approved. If approved, a refund will be processed back to your original payment method within 10 business days. Please note that bank and card providers may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@arborgardensolutions.co.uk .

Contact - Arbor Garden Solutions - Checkout