Recovery & Mobility Bundle

This Shipping Policy describes how The Peak Pivot (“we,” “us,” or “our”) handles order processing, shipping, and delivery. By placing an order, you agree to the terms below.

Processing Times

All orders are processed within 1–2 business days (excluding weekends and holidays).

During periods of high order volume, processing times may be extended by a few business days. If your order is significantly delayed, we will notify you via email.

Shipping Times

Domestic Shipping (U.S. only): Most orders arrive within 1–7 business days after shipment.Some items may require 8–14 business days, which will be noted on the product page.

International Shipping: We do not currently offer international shipping.

Please note: Delivery times are estimates and are not guaranteed.

Shipping Costs

Standard Shipping: Free on all orders

Tracking Information

Once your order ships, you will receive a confirmation email with a tracking number.Tracking updates may take 1–2 business days to appear.

Split Shipments

Orders may ship in multiple packages depending on product availability and fulfillment location. You will receive separate tracking information for each shipment when applicable.

Shipping Restrictions

We currently ship only within the continental United States.

We do not ship to:

•Alaska, Hawaii, Puerto Rico, or U.S. territories

Certain products may have additional shipping restrictions due to size or carrier limitations.

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

•We are not responsible for delivery issues or lost packages

•Additional shipping fees may apply to reship the order

Damaged, Lost, or Delayed Shipments

If your order arrives damaged, please contact us within 5 days of delivery at support@thepeakpivot.com with photos of the item and packaging.

While we are not responsible for carrier delays once an order has shipped, we will work with you and the shipping carrier to help resolve issues, including lost or significantly delayed packages.

Contact Information

If you have any questions about this Shipping Policy or your order, please contact us:

support@thepeakpivot.com

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At The Peak Pivot, we strive to provide a seamless shopping experience. Because we partner with various global suppliers and use automated fulfillment systems, our return and refund procedures are designed to align with their specific requirements.

1. General Return Window

Standard Return Period: You have 30 days after receiving your item to request a return.

Post-Window Policy: Any return request initiated after the applicable 14 or 30-day period will be automatically declined.

2. Eligibility & Requirements

To be eligible for a return, the following conditions must be met:

Condition: The item must be in the same condition as received—unworn, unused, with all original tags, and in its original packaging.

Proof of Purchase: A receipt or proof of purchase is required.

Visual Proof: You must provide clear photos or videos documenting the issue (damage, defect, or incorrect item).

Minimum Value: Returns are only eligible for orders with a value of $10 or above.

3. Non-Returnable Items & Reasons

Specific Categories: We cannot accept returns for perishable goods (food, flowers, plants), custom/personalized products, and personal care goods (beauty products).

Hazardous Materials: Hazardous materials, flammable liquids, or gases are strictly non-returnable.

Software & Specific Electronics: Certain software and specific electronics categories are non-returnable per supplier policy.

Sale Items & Gift Cards: We do not accept returns on sale items or gift cards.

4. The Return Process

Important: Do not send items back to the address on the package without authorization. Unauthorized returns will be rejected.

Request: Contact us at support@thepeakpivot.com to start a return.

Authorization: If your return is accepted, we will provide a specific return shipping label and instructions.

Mandatory Label Use: You must use the shipping label provided by our system. Using personal shipping labels or alternative carriers will result in the automatic rejection of your refund.

5. Cancellations & Refusals

No Cancellations: Once an order is placed, it is processed immediately through our automated system and cannot be canceled.

Refusing Delivery: If you no longer want the item, the most effective method is to refuse delivery when the carrier arrives. Once the carrier confirms the item is being returned to the sender, we can initiate the refund process.

6. Refunds

Inspection: We will notify you once the supplier has received and inspected your return.

Timing: Refunds are generally processed within 10 business days of the supplier approving the return.

Payment Method: Approved refunds will be issued to your original payment method.

Restocking Fees: Be advised that some suppliers may deduct a restocking fee (particularly for electronics), which will be reflected in your final refund amount. Products that have a restocking fee will detail that information in the product's FAQ section.

Shipping Costs: For certain international returns, return shipping costs may be deducted from the refund if a free return is not supported by the supplier.

For further questions, please contact our support team at support@thepeakpivot.com.

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