Rechargeable LED Motion Sensor Light

At JDHSOnline, we are committed to delivering your lamps safely, efficiently, and completely free of charge within the United Kingdom. We understand that when you order lighting for your home, you’re excited to receive it, and we work hard to ensure your order arrives promptly and in excellent condition. This Shipping Policy outlines how we process, dispatch, and deliver your orders across the UK.

Delivery Area

We currently deliver exclusively within the United Kingdom. All orders must have a valid UK delivery address. At this time, we do not offer international shipping. By focusing on the UK market, we ensure reliable delivery times and consistent service standards for our customers.

Free UK Delivery

We are pleased to offer free standard delivery on all orders within the UK. There are no hidden fees or additional shipping charges at checkout. The price you see for your lamp is the final price you pay for delivery within the UK.

Order Processing Time

All orders are processed within 1–2 working days (Monday to Friday, excluding UK public holidays). Orders placed on weekends or bank holidays will be processed on the next working day. Once your order has been processed and dispatched, you will receive a confirmation email with delivery details.

Please ensure that your shipping address is correct at the time of placing your order. JDHSOnline is not responsible for delays caused by incorrect or incomplete address information provided at checkout.

Delivery Timeframes

After dispatch, standard UK delivery typically takes 3–5 working days. In most cases, you can expect your order to arrive within 4–7 working days from the date of purchase. Delivery times may vary slightly depending on your location within the UK and external factors such as courier delays or peak seasonal demand.

While we aim to meet the stated delivery timeframes, these are estimates and not guaranteed delivery dates. However, we always strive to ensure your order reaches you as quickly as possible.

Tracking Your Order

Where tracking is available, you will receive tracking information via email once your order has been dispatched. This allows you to monitor the progress of your delivery and plan accordingly.

Delays

Occasionally, delays may occur due to circumstances beyond our control, such as severe weather conditions, courier disruptions, or high seasonal demand. If your order is significantly delayed, please contact us and we will assist you promptly.

Damaged or Missing Items

We carefully package all lamps to ensure they arrive safely. If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery. Kindly include your order number and clear photographs of any damage so we can resolve the issue quickly.

Contact Information

If you have any questions about shipping or delivery, please contact us:

•Trade Name: JDHSOnline

•Company Name: JAHANDHS LTD

•Company Number: 17024621

•Business Address: 145E Station Road, West Drayton, UB7 7ND, London, UK

•Email: info@jdhsonline.com

•Phone Number: +447940217826

We appreciate your trust in JDHSOnline and look forward to delivering beautifully designed lamps that brighten your home.

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At JDHSOnline, your satisfaction is our priority. We want you to feel confident when purchasing our lamps, knowing that if something isn’t quite right, we are here to help. This Returns & Refund Policy explains your rights and how returns and refunds are handled in line with UK consumer standards.

30-Day Return Policy

You have the right to return your order within 30 days of receiving your item. This includes your right to change your mind under the Consumer Contracts Regulations. To be eligible for a return, the lamp must be unused, in its original condition, and returned in its original packaging with all included components and accessories.

If you wish to return an item, please contact us first at info@jdhsonline.com with your order number and reason for return. We will provide you with the next steps and return instructions. Items sent back without prior contact may experience delays in processing.

Change of Mind

If you decide that the lamp is not suitable for your space, you may return it within 30 days of delivery. The item must not be installed, used, or damaged. Customers are responsible for arranging and covering the cost of return shipping for change-of-mind returns unless the item is faulty.

We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.

Faulty or Damaged Items

If your lamp arrives damaged, defective, or not as described, please contact us within 48 hours of delivery and provide clear photographs of the issue. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if the item is faulty.

We will assess the issue promptly and arrange an appropriate solution. In cases of confirmed faults or damage, we will cover reasonable return shipping costs.

Refund Process

Once we receive your returned item and inspect it, we will notify you of the outcome. If approved, your refund will be processed within 10 working days. Refunds will be issued to the original payment method used at checkout.

Please note that it may take additional time for your bank or payment provider to process and reflect the refund in your account. We do not charge restocking fees.

Non-Returnable Situations

Items that have been used, installed, damaged after delivery, or returned without original packaging may not be eligible for a full refund. If an item is returned in a condition that reduces its value, we reserve the right to make a reasonable deduction from the refund amount, in accordance with UK consumer law.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different lamp, we recommend returning the original item (if eligible) and placing a new order.

How to Start a Return

To initiate a return, please contact us using the details below:

•Trade Name: JDHSOnline

•Company Name: JAHANDHS LTD

•Company Number: 17024621

•Business Address: 145E Station Road, West Drayton, UB7 7ND, London, UK

•Email: info@jdhsonline.com

•Phone Number: +447940217826

Please include your full name, order number, and details of your request. Our team will respond promptly and guide you through the process.

We appreciate your trust in JDHSOnline and are committed to making your shopping experience simple, transparent, and worry-free.

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