Recessed Edge-Lit LED Exit Sign

Thank you for shopping with Lighting Supply House. We are committed to delivering your orders quickly and reliably. Please review the information below for details about our shipping process.

Order Processing Time

•Orders are typically processed within 1–5 business days after payment is received and confirmed.

•Processing times may be longer during peak seasons, sales events, or due to unforeseen circumstances.

•Orders are not processed or shipped on weekends, public holidays, or company holidays.

•If there is an expected significant delay, we will notify you via email.

Shipping Methods & Delivery Estimates We offer standard shipping options through reliable carriers (subject to availability in your region). Estimated delivery times begin after your order has been processed and shipped:

Domestic shipping (within the United States): 3–10 business days

International shipping: 7–30 business days (depending on destination country and customs clearance)

Please note:

•These are estimated transit times provided by carriers and are not guaranteed.

•Delays can occur due to carrier issues, weather, customs processing, or high shipping volumes.

•We are not responsible for delays caused by the carrier once the package has been handed over.

Shipping Costs

•Shipping rates are calculated at checkout based on order weight, dimensions, destination, and selected shipping method.

•You will see the exact shipping cost before completing your purchase.

•Free shipping may be available on qualifying orders (see current promotions or minimum order requirements displayed at checkout).

Order Tracking Once your order ships, you will receive a confirmation email with tracking information (when available). You can track your package directly through the carrier’s website using the provided tracking number.

Shipping Restrictions & Important Notes

•We currently ship to [the continental United States].

•Some products may be restricted from shipping to certain countries due to local laws, regulations, or carrier policies. If this applies to your order, we will contact you.

•Delivery times and availability may vary for remote areas, islands, or certain postal codes.

•We do not ship to P.O. Boxes in some cases (check product or checkout page for restrictions).

•Customs duties, import taxes, VAT, or other fees are the responsibility of the recipient for international orders.

Lost, Damaged, or Delayed Shipments If your package is significantly delayed, lost, or arrives damaged:

•Contact us within [e.g., 30 days] of the estimated delivery date.

•Provide your order number and any relevant photos/details.

•We will work with the carrier to investigate and resolve the issue according to their policies.

For any shipping-related questions, please contact us at: Email: quotes@lightingsupplyhouse.net We typically respond within 1–2 business days.

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Thank you for shopping with Lighting Supply House. We want you to love your purchase. If you're not completely satisfied, we're here to help with returns and refunds.

Return Window

•You may return most items within 14 days of the delivery date (the date you or your designated recipient receives the order).

•The return must be initiated (e.g., return request submitted) within this 14-day period.

•Requests made after 14 days cannot be accepted.

•The 14-day window applies to the physical return of the item(s) as well — please ship returns promptly after initiating the process.

Eligibility & Condition of Returned Items To qualify for a return and refund:

•Items must be unused, in the same condition as received, and in original packaging (if applicable).

•All tags, labels, and protective materials must remain attached/intact.

•Items must be returned with the original packing slip or proof of purchase (order number).

•Proof of purchase may be required for processing.

Non-Returnable Items The following items cannot be returned for refund or exchange:

•Personalized, custom-made, or made-to-order products

•Perishable goods

•Gift cards, digital downloads, or downloadable products

•Hygiene-related items (e.g., undergarments, swimwear, cosmetics if opened)

•Final sale or clearance items (clearly marked as such)

•Items damaged due to customer misuse, negligence, or improper care

We reserve the right to refuse returns that do not meet these conditions.

How to Initiate a Return

•Contact us within 14 days of delivery at [your support email] or through our website's contact/returns form. Include your order number and reason for the return.

•We will provide return instructions and a return authorization (if required).

•Pack the item(s) securely in the original packaging (or suitable alternative) and include all accessories/manuals.

•Ship the return using a trackable method to the address we provide.

•Return shipping costs are the customer's responsibility unless otherwise stated (e.g., for defective/damaged items).

•We recommend insuring high-value returns.

Refunds

•Once we receive and inspect the returned item(s), we will process your refund (if approved) to the original payment method.

•Refunds typically appear on your statement within 5–10 business days, depending on your bank/credit card issuer.

•Original shipping fees are non-refundable (unless the return is due to our error, such as wrong item shipped or defective product).

•If only part of an order is returned, shipping costs are not refunded.

•For defective, damaged, or incorrect items received, please contact us with photos/details within 14 days — we may cover return shipping and issue a full refund or replacement.

Exchanges We Do Not Offer Exchanges

Damaged or Defective Items If you receive a damaged, defective, or incorrect item:

•Notify us immediately (ideally with photos) within 14 days of delivery.

•We will provide instructions for return/replacement and may cover return shipping.

•Do not use or wash the item before contacting us.

Important Notes

•We are not responsible for lost or delayed return shipments — use a trackable carrier.

•Refunds will not be issued until the returned item is received and inspected.

•Any restocking fees (if applicable) will be clearly stated at checkout or in product listings.

For any return-related questions, please reach out: Email: quotes@lightingsupplyhouse.net We aim to respond within 1–2 business days.

We appreciate your understanding and thank you for choosing Lighting Supply House

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