Raw Hazelnut

Effective Date: 01 April 2026

This Shipping Policy applies to all orders placed with VB Wholesale (UK) Ltd T/A Ginco for delivery within the United Kingdom.

Nothing in this policy affects your statutory rights under UK consumer law.

Delivery

We aim to dispatch all orders as quickly as possible.

Orders placed before 1:00 PM (Monday to Friday) are usually dispatched the same business day, subject to stock availability, payment verification and courier collection.

Orders placed after 1:00 PM or during the weekend will be processed on the next business day.

All delivery times are estimates only and are not guaranteed. Delivery is carried out by third-party couriers including Royal Mail, DPD, DHL, Parcelforce and other approved carriers.

We are not responsible for delays caused by couriers, severe weather, industrial action, public holidays or other circumstances beyond our reasonable control.

Delivery Charges

Next Business Day Delivery (Estimated)

£4.99 for orders under £60

FREE for orders of £60 or more

Northern Ireland: £9.99 delivery charge.

Tracking & Proof of Delivery

Tracking details will be provided where available after dispatch.

For delivery investigations and payment disputes, we may rely on:

•Courier tracking records

•GPS delivery data

•Delivery scans

•Proof of delivery

•Delivery photographs

•Signature confirmation (where applicable)

If you choose to have your parcel left in a safe place or with a neighbour, you accept the associated risks once the courier confirms delivery.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an incorrect or incomplete address is supplied, we cannot accept responsibility for failed or incorrect deliveries.

Where a parcel is returned because of:

•an incorrect address;

•an incomplete address;

•refusal of delivery; or

•failure to collect,

we may either:

•re-dispatch the parcel at the customer’s expense; or

•issue a refund less:

•the original delivery charge;

•a £9.99 return handling fee for each parcel returned; and

•any additional courier charges incurred.

We cannot guarantee address changes once an order has been dispatched.

Missing, Damaged or Incorrect Orders

Please notify us:

•Within 14 days of dispatch if your parcel has not been received.

•Within 48 hours of delivery if your order is damaged, incomplete or incorrect.

Please retain all original packaging and provide photographs where requested.

Claims reported outside these timeframes may not be accepted.

Delivery Investigations

Where a delivery issue is reported, we will investigate using the available courier and order records.

Delivery investigations may take up to 14 days to complete.

Any replacement or refund will only be considered after the investigation has concluded.

Chargebacks & Fraud Prevention

If you experience a problem with your order, please contact us before raising a chargeback.

Where a chargeback is initiated, we reserve the right to defend the transaction using all available evidence, including:

•Order records

•Payment information

•Billing and delivery details

•IP address (where available)

•Courier tracking

•GPS delivery data

•Proof of delivery

•Delivery photographs

•Customer correspondence

To avoid duplicate reimbursement, we reserve the right to withhold any refund while a courier investigation or payment dispute is ongoing.

Where fraudulent or abusive activity is reasonably suspected, we reserve the right to refuse future orders, suspend customer accounts and recover any reasonable costs permitted by law.

Liability

Delivery dates are estimates only and are not guaranteed.

Except where required by law, our liability for loss, delay or damage is limited to the value of the goods purchased.

Nothing in this policy limits or excludes your statutory rights under the Consumer Rights Act 2015.

Contact Us

Email: hello@ginco.co.uk

Please include your order number, tracking number and any relevant photographs when contacting us.

Contact - Ginco - Checkout

Effective Date: 01 April 2026

This Returns & Refund Policy applies to all purchases made from VB Wholesale (UK) Ltd T/A Ginco.

Nothing in this policy affects your statutory rights under UK consumer law.

Returns

You have 7 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

•Be unopened and unused.

•Be in its original packaging.

•Be in the same condition as received.

•Include your order number or proof of purchase.

Returns requested after 7 days may not be accepted.

Natural Products

We sell natural food and agricultural products such as nuts, seeds, spices, lentils, dried fruits and other natural ingredients.

Because these products come from different crops, harvests and growing conditions, every batch may naturally vary.

Natural differences may include:

•Colour

•Size

•Shape

•Taste

•Texture

•Moisture level

•Aroma

These natural variations are normal and do not mean the product is faulty or of poor quality.

Returns or refund requests based solely on these natural differences may be refused.

How to Return an Item

Before returning any item, please contact us at:

Email: hello@ginco.co.uk

Returns sent without prior approval will not be accepted.

If your return is approved, we will provide instructions on how to return your order.

Return Address:

VB Wholesale (UK) Ltd T/A GincoUnit 9, Kelvin Industrial EstateLong DriveGreenfordMiddlesex UB6 8WA

Return Costs

Unless the return is due to our error or a faulty product, customers are responsible for the cost of returning the goods.

A £9.99 return handling and delivery charge per parcel will be deducted from your refund to cover our original shipping and processing costs.

For example, if your return consists of 2 parcel boxes, a total deduction of £19.98 will apply. If 3 parcel boxes are returned, the deduction will be £29.97, and so on.

We recommend using a tracked delivery service, as we cannot accept responsibility for returned parcels lost in transit.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is damaged, faulty or incorrect, please contact us within 48 hours of delivery.

We may ask you to provide photographs of:

•The product

•The packaging

•The courier label

This helps us investigate the issue and resolve it as quickly as possible.

Items That Cannot Be Returned

For food safety and hygiene reasons, we cannot accept returns of:

•Opened food products

•Perishable goods

•Personalised or custom-made products

•Gift cards

•Clearance or sale items

•Personal care products

If you are unsure whether your item can be returned, please contact us before sending it back.

Refunds

Once we receive your return, we will inspect the item.

If your return is approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process the payment.

When We May Refuse a Return

We may refuse a return or refund if:

•The item has been opened or used.

•The item is not returned in its original condition.

•The return request is made after the 7-day return period.

•The reason for the return is solely due to the natural variation of the product.

•The item is excluded under this policy.

Contact Us

For any questions about returns or refunds, please contact us:

Email: hello@ginco.co.uk

Contact - Ginco - Checkout