Rasu Floor Lamp

Last Updated: July 31, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered by Simprolos (“Simprolos,” “we,” “us,” or “our”). By placing an order on simprolos.com, you agree to the terms outlined below, which are incorporated into our Terms & Conditions.

1. Where Your Order Ships From

All Simprolos orders are produced and shipped from our manufacturing facility in Asia — where each fixture is made to order or drawn from factory stock after your purchase. The estimated production and delivery time is clearly labeled on each product page before you add the item to your cart.

We do not operate a U.S. fulfillment warehouse. Customer returns are received at a third-party returns-processing location in the United States; returned items are not restocked or resold.

2. General Shipping Information

Free Standard Shipping: Free standard shipping is available for all eligible orders shipped to our supported international destinations worldwide. See Section 4 for the full list of covered countries and regions.

Expedited Shipping Charges: Expedited shipping fees are calculated based on your order total. See Section 4 for the complete rate table.

Order Cut-Off Time: 5:00 PM Pacific Time, Monday through Friday. Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Business Days: Monday through Friday, excluding applicable U.S. and Chinese public holidays.

Currency: Product prices and shipping charges are displayed in USD unless another currency is shown at checkout.

3. Processing & Delivery Times

Orders have to be processed before it is shipped. The time you wait before receiving the package is made up of processing time and shipping time.

Processing Time: 3-10 business days

Standard Shipping

•Sea Freight Transit: 21–35 days

•Carriers: Sea freight with final-mile UPS / FedEx delivery in the destination country

Expedited Air Shipping

•Air Transit: 5–10 days

•Carriers: DHL Express or FedEx International

•Cost: Calculated at checkout based on weight and destination

Custom and bespoke items requiring extended production are clearly labeled on each product page with their specific lead time, which may extend up to 30 business days for the most complex pieces.

4. Shipping Zones, Delivery Times, and Fees

The delivery windows below are estimates and are not guaranteed arrival dates. Delivery may be affected by production status, customs clearance, carrier performance, weather, peak seasons, public holidays, remote delivery locations, or other circumstances outside our reasonable control.

Supported Destinations

We currently ship to the following countries and regions:

United States, Canada, Japan, Korea, Singapore, Australia, New Zealand, UK mainland, and Europe.

If your country is not listed above, please contact us at info@simprolos.com before placing an order to confirm availability.

Delivery Times — All Supported Destinations

Standard Shipping: Approximately 24–45 days total, including production and carrier transit time.

Expedited Air Shipping: Approximately 8–20 days total, including production and carrier transit time.

Standard Shipping:

Free for all eligible orders shipped to any supported destination listed above.

Expedited Shipping Fee — Rate Table

Expedited shipping fees are based on your order subtotal at the time of checkout:

Order Total (USD)

Expedited Shipping Fee (USD)

$0.00 – $200.00

$80

$200.01 – $280.00

$120

$280.01 – $350.00

$150

$350.01 – $400.00

$180

$400.01 – $450.00

$210

$450.01 – $500.00

$240

$500.01 – $600.00

$270

$600.01 – $650.00

$300

$650.01 – $700.00

$330

$700.01 – $800.00

$360

$800.01 – $850.00

$390

$850.01 – $1,000.00

$400

$1,000.01 – $1,200.00

$450

$1,200.01 – $1,500.00

$500

$1,500.01 – $1,700.00

$550

$1,700.01 – $2,000.00

$600

$2,000.01 – $2,200.00

$650

$2,200.01 – $2,500.00

$700

$2,500.01 – $2,700.00

$750

$2,700.01 – $3,000.00

$800

$3,000.01 – $3,200.00

$850

$3,200.01 – $3,500.00

$900

$3,500.01 – $3,700.00

$950

$3,700.01 – $4,000.00

$1,000

$4,000.01 and up

$1,250

Note: The exact shipping fee applicable to your order will be displayed at checkout before payment is required.

5. Order Tracking

When tracking is available:

Expedited Air orders: Tracking issued at dispatch (typically 1–2 weeks after order).

Standard Sea Freight orders: Tracking is issued once the shipment clears the destination port and enters the local delivery network — typically 3–4 weeks after order placement. Prior to this point, your shipment is in production or consolidation.

Tracking Updates: Once tracking is issued, please allow up to 48 hours for the carrier's system to reflect the latest status.

Split Shipments: If your order contains multiple items, they may ship separately based on production schedule or package size. Each shipment will have its own tracking number. No additional standard shipping fee will be charged for split shipments.

6. Customs Duties, Taxes, and Import Fees

United States — Standard Shipping (Sea Freight): Simprolos covers all applicable U.S. customs duties and import taxes. The amount shown at checkout is final — there are no additional charges upon delivery.

United States — Expedited Shipping (Air Freight via DHL / FedEx): Import duties or customs charges may be assessed by U.S. Customs at the time of import. Any such charges are the responsibility of the customer.

International Orders (Outside the United States): Local VAT, customs duties, import taxes, brokerage fees, or other government charges may apply depending on your country's import regulations. These are the responsibility of the customer unless otherwise stated at checkout.

If you have questions about whether duties will apply to your specific order, please contact us before placing your order and we will provide a clear estimate.

7. Pre-Orders and Backorders

If a product is offered for pre-order or backorder, this will be stated on the product page together with the applicable production or shipping estimate.

A pre-order or backorder may be cancelled for a full refund before the product enters production or ships. Customized or made-to-order products may no longer be cancelable after production has started.

8. Holiday and Peak Season Notice

Our manufacturing facility observes Asian public holidays, including the Lunar New Year period (typically late January to mid-February). During these periods, production and shipping may be delayed by 1–3 weeks. Affected date ranges are posted on our homepage and on relevant product pages in advance.

During major peak seasons (Black Friday, Cyber Monday, Christmas), transit times may extend beyond the standard estimates due to carrier volume.

9. Order Changes, Cancellations & Delivery Issues

Address Changes & Cancellations: You may cancel your order or update your shipping address free of charge within 24 hours of purchase by emailing info@simprolos.com. Once an order has entered production or been handed to the carrier, changes may require rerouting fees or be no longer possible.

Items Damaged in Transit: If your order arrives damaged, please contact us within 7 days of delivery with clear photos of the damaged item, the packaging, and the shipping label. We will provide a resolution — typically a free replacement of the damaged part or item, at our cost.

Lost Packages: If your tracking shows "Delivered" but you have not received the package, please contact us within 7 days. We will open a carrier investigation on your behalf and provide a resolution once the investigation concludes.

Failed Delivery: If a package is returned due to an incorrect address, refusal of delivery, or failure to clear customs, the customer is responsible for return shipping costs and any applicable restocking fees, which will be deducted from any refund issued.

10. Contact Information

Corporate Identity Simprolos.com is owned and operated by Odyra Studio LLC, a registered business entity committed to transparency and customer service.

Company Name: Odyra Studio LLCRegistered Office: 30 N Gould St Ste R, Sheridan, WY 82801, United States

The registered office is not a retail store, warehouse, or return facility.

Simprolos Customer Support:Email: info@simprolos.comPhone: +1 (800) 928-5893 Hours: Monday–Friday, 9:00 AM–6:00 PM EST, excluding U.S. public holidays

Our phone line is staffed by live customer service representatives during the hours listed above. Outside of business hours, please email us, and we will respond within 1 business day. We aim to respond to all email inquiries within 24 business hours.

Contact - Simprolos - Checkout

Last Updated: July 31, 2026

We want you to love your purchase. If something isn’t right, we’re here to help. This Return Policy explains how returns, exchanges, cancellations, and refunds work for purchases made through Simprolos (“Simprolos,” “we,” “us,” or “our”).

1. Quick Summary

Return Window: Requests must be initiated within 60 days of delivery

Refund Processing Time: Typically 3–10 business days after the returned item is received and inspected

Restocking Fee (Non-Defective Returns): A restocking fee may apply based on item condition and handling requirements (see details below)

Restocking Fee Breakdown:

5% — Returned in excellent condition, unused, uninstalled, and in original packaging

15% — Returned without original packaging, missing parts, or showing signs of handling or use

Up to 30% (maximum) — Returned in non-resalable condition due to damage, excessive wear, alteration, or missing components

Items returned in a condition outside of the categories above may not be eligible for a refund. In such cases, store credit may be issued based on the condition of the returned item and the original order value, where appropriate and permitted by law.

Eligible Items: Unused, uninstalled, and returned in original packaging in resalable condition

Support Email: info@simprolos.com

2. Start a Return or Exchange

Return or exchange requests must be initiated within 60 days of delivery .

To be eligible for return or exchange, items must:

Be unused and uninstalled

Be returned in their original packaging

Include all original parts, accessories, and components

Be returned in resalable condition , as determined after inspection

Products may be tested prior to final installation , provided they have not been permanently installed, altered, or damaged and remain in resalable condition.

If you need assistance initiating a return or exchange, please contact info@simprolos.com .

3. Return Shipping Costs

Who pays for return shipping depends on the reason for the return.

Item Arrived Damaged or DefectiveReturn Shipping: Paid by Simprolos.Resolution: Full refund, free replacement, free replacement parts, or another approved resolution after verification.

Wrong Item SentReturn Shipping: Paid by Simprolos.Resolution: Full refund or free replacement.

Item Not as DescribedReturn Shipping: Paid by Simprolos.Resolution: Full refund or free replacement after verification.

Change of Mind or No Longer NeededReturn Shipping: Paid by the customer.Resolution: Product refund after the returned item is received and inspected.

Does Not Match Room Decor, Size Preference, Finish Preference, Color Preference, or Personal ExpectationReturn Shipping: Paid by the customer.Resolution: Product refund after the returned item is received and inspected.

Incorrect Shipping Address, Refused Delivery, Failed Delivery, or Failure to Pay Applicable Customs DutiesReturn Shipping and Related Costs: Paid by the customer.Resolution: Any eligible refund may be reduced by actual return shipping charges, carrier fees, customs charges, handling costs, and other related costs.

Original shipping fees, expedited shipping fees, customs duties, taxes, and other shipping-related charges are non-refundable unless the return is caused by our error or a verified product issue.

4. Important Note About International Return Shipping

Many Simprolos lighting fixtures are made to order and shipped from our manufacturing facility in Zhongshan, Guangdong, China. For preference-based returns of these items, the customer may be required to return the item to our China return facility.

International return shipping costs can be high, especially for oversized chandeliers, fragile lighting fixtures, and heavy packages. Depending on the item size, weight, and destination country, return shipping may typically range from USD $80 to USD $200+, and in some cases may exceed this range.

Before placing an order, we strongly recommend contacting us if you have any questions about size, finish, color, installation, voltage compatibility, or whether the fixture is suitable for your space. We are happy to provide additional photos, measurements, finish details, and product guidance before purchase.

5. Return Addresses

We only have return processing facilities in the United States and China. This means returned products must be shipped to one of our return addresses in the United States or China.

Your RMA confirmation email will provide the correct return address for your order.

Please do not ship to either address before receiving your RMA confirmation. Items returned to the wrong facility may be refused or delayed.

6. Alternative Resolution for Preference-Based Returns

To help customers avoid the cost and inconvenience of international return shipping, we may offer an optional alternative resolution for preference-based returns.

Keep the Item + Partial RefundYou may keep the fixture and receive a partial refund to your original payment method. The exact refund amount will be confirmed by our support team based on the item, order status, return reason, shipping cost, and circumstances.

This option is entirely voluntary. You may still choose to return the eligible item to the approved return facility for a product refund under this policy. Choosing a partial refund does not waive any statutory consumer rights you may have under applicable law.

7. Order Cancellation

Within 24 Hours of Placement

You may cancel your order free of charge within 24 hours of purchase, provided the order has not yet entered production or been dispatched. To cancel, email us at info@simprolos.com with your order number.

After 24 Hours, Before Shipment

If production has begun but the item has not yet shipped, you may still cancel, but a production fee of up to 20% may apply if materials have already been cut or assembly has started. The exact fee will be confirmed before deduction.

After Shipment

Once an order has been dispatched to the carrier (including loading into shipping containers for sea freight), cancellation is no longer possible. Please wait to receive the item and, if you no longer want it, follow the standard return process described above.

Refused Delivery After Shipment

If you refuse delivery of a shipped order without first contacting us, a 30% restocking and return-logistics fee will be deducted from your refund to cover the carrier's return-shipping charges and handling. We strongly recommend contacting us to discuss any concerns before refusing a delivery.

8. Non-Returnable Items

The following items are not eligible for return except in cases of verified manufacturing defect:

Fully customized or made-to-specification products — items produced with custom dimensions, custom colors, custom configurations, or other personalized specifications at your request. These are clearly labeled "Custom Order" on the product page before checkout.

Expedited shipping fees — non-refundable once the carrier has been booked, regardless of return outcome

Items returned without an authorized RMA number

Items returned after the 60-day return window

Bulk orders of 3 or more identical units — except in cases of verified quality defect. For bulk purchases, we strongly recommend ordering a single sample first.

9. Refunds

Once your return is received and inspected:

If approved, refunds are issued within 3–10 business days

Refunds are issued to the original payment method

Original shipping fees are non-refundable , unless required by law

Banks and payment providers may require additional time to post the refund.

10. Regional Consumer Rights

European Union

EU customers have the statutory right to withdraw from a purchase within 14 days of delivery under the EU Consumer Rights Directive. We voluntarily extend this period to 30 days. The item must be uninstalled and in its original condition. Standard EU consumer protection rights apply and are not waived by any provision of this policy.

United Kingdom

UK customers have the statutory right to cancel within 14 days of receiving the goods under the Consumer Contracts Regulations 2013. We voluntarily extend this to 30 days.

Other Jurisdictions

Where local consumer protection law provides rights greater than those described in this policy, those local rights apply. This policy does not limit any statutory consumer rights you may have under applicable law.

11. Product Disclaimers

Color variation: Colors may appear slightly different on-screen due to individual monitor display settings, lighting conditions, and photography. Slight variation between the website image and the physical product is normal and does not constitute a defect.

Dimension tolerance: All dimensions are manually measured and may vary by ±1–2 cm. This tolerance is within our quality standard and does not constitute a defect.

Natural materials: Products incorporating natural materials (alabaster, travertine, wood, rattan) will show unique veining, grain, and color variation. No two pieces are identical. This is a feature of the material, not a defect.

12. Contact Us

If you have any questions about this policy or need help with a return, please contact our customer support team:

Email: info@simprolos.com

Phone: +1 (800) 928-5893

Hours: Monday–Friday, 9:00 AM–6:00 PM EST, excluding U.S. public holidays

Our phone line is staffed by live customer service representatives during the hours listed above. Outside of business hours, please email us, and we will respond within 1 business day. We aim to respond to all email inquiries within 24 business hours.

Corporate Identity Simprolos.com is owned and operated by Odyra Studio LLC, a registered business entity committed to transparency and customer service.

Company Name: Odyra Studio LLCRegistered Office: 30 N Gould St Ste R, Sheridan, WY 82801, United States

The registered office is not a retail store, warehouse, or return facility.

Contact - Simprolos - Checkout