RAPALA RAPSTACK 3600 OPEN FOAM TRAY

About Your Order and Shipping

When will my order be shipped?

We make every effort to get your shipment out as soon as possible. However, sometimes it can take anywhere from 24 to 72 hours to get your order processed and in the hands of our shipping partner.

Sometimes there are stock issues which can cause a delay. We will usually reach out to you ASAP to let you know.

If you are placing a time-sensitive order, let us know in the comment area on the order, and we'll do our best to satisfy your request.

Our Webstore Team works the same hours as our Abbotsford store (YES we do let them go home), so an order placed at 5:55 PM Pacific Time on a Tuesday probably won't get worked on until Wednesday morning.

Once your order has been processed and a shipping document has been generated, the tracking information will be emailed to you. The tracking information will be available on the shipping company's site once they've received your parcel.

If you're picking your order up in-store, you'll receive an email letting you know that it's ready at whichever store you chose during checkout. When ordering for pick up in Chilliwack, if they don't have the product there it will need to be transferred from Abbotsford causing a delay. If this is a time sensitive order for pick up, do give us a call first to confirm the product is available at the store you want to pick it up at.

Why is my order not receiving free shipping?

We offer free standard shipping via Canada Post on orders over $150.00 (excluding taxes) in Canada on eligible items only.

Examples of items that are not eligible for free shipping include:

•Multi-piece fishing rods (shipped at a flat rate of $25);

•Oversized items such as 1-piece fishing rods or items requiring specialized packaging;

•Overweight or heavy items including smokers, weights and boats;

•Items requiring additional shipping insurance due to their high value, such as marine electronics.

To avoid confusion, we are making every effort to flag items where free shipping does not apply.

This service is not available to orders being shipped outside of Canada.

Do you ship outside of Canada?

Yes we do. However, you will be responsible for any additional taxes or duties levied by your local government.

Where do you ship from?

We ship from our Abbotsford, BC store.

Can someone else pick up my order for me?

Yes (for the most part). They will need the order information and provide photo ID. We will take a picture of the ID and save it with your order.

Of note, we do not allow couriers, taxi drivers, or Uber drivers to pick up orders on your behalf.

Contact - Fred's Custom Tackle Ltd. - Checkout

Fred’s Custom Tackle In-Store Return Policy

At FCT , we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

Return Eligibility:

Items must be returned to the Location of purchase within 30 days with the original receipt .

Products must be unused, in original packaging, and in resalable condition .

Items damaged due to misuse, improper storage, or normal wear and tear cannot be returned.

Non-Returnable Items:

Frozen bait (for health and safety reasons).

Custom-made or special-order items.

Clearance and final sale items.

Opened fishing line, hooks, and terminal tackle for safety reasons.

Refunds & Exchanges:

Eligible returns will be refunded to the original payment method or offered as store credit .

Exchanges are available for items of equal or lesser value.

Credit/debit card refunds may take 3-5 business days to process.

Defective or Damaged Items:

If you receive a defective item, please return it within 30 days with your receipt.

Some items may be covered under manufacturer warranties , and we can assist with warranty claims.

Return Process:

Bring the item and your original receipt to our store.

Our team will inspect the product and process the return based on eligibility.

Refunds will be issued to the original payment method or as store credit.

Contact - Fred's Custom Tackle Ltd. - Checkout