Rainbows & Light Lab

"We know you can't wait to receive your order! At Lisa's Lobby, we work hard to get your goodies to you as quickly as possible. Here's everything you need to know about our delivery times and options."

Shipping Policy

Processing Time All orders are processed within 1–3 business days.

United Kingdom Standard delivery: 3–5 business days. Shipping costs are calculated at checkout based on parcel size.

European Union Standard international shipping: 7–14 business days. Flat rate of £14.00.

United States & Canada Standard international shipping: 7–14 business days. Flat rate of £55.00.

Rest of World Standard international shipping: 7–14 business days. Flat rate of £50.00.

Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

Shipping costs: Shipping costs are calculated at checkout based on your order.

Order tracking: Where available, tracking information will be sent to you by email once your order has been dispatched.

If you have any questions about your order, please contact us at lisaslobby@gmail.com

Contact - Lisa's Lobby - Checkout

"At Lisa's Lobby, we want you to be completely happy with your purchase. If something isn't quite right, we're here to help! Please read our refund policy below, and don't hesitate to contact us if you have any questions."

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at lisaslobby@gmail.com . Please note that returns will need to be sent to the following address: 2 Moorhaigh Close, New Houghton, Mansfield, Nottinghamshire. NG19 8TP If your return is accepted, you will need to pay postage for the return, instructions on how and where to send your package will be emailed to you. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at lisaslobby@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

"Please note: we are unable to offer refunds for items damaged in transit. We recommend checking your parcel upon delivery and raising any damage claims directly with the courier."

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at lisaslobby@gmail.com.

Contact - Lisa's Lobby - Checkout