Rainbow Flag Patch

Shipping charges within the United States (including Alaska, Hawaii, Puerto Rico, US Virgin Islands) - Our standard shipping method is by First Class Mail, Priority Mail, or UPS Ground depending on the amount and weight of your order and your shipping address. Orders usually will be shipped within one business day (Monday through Friday). Orders sent 1 day air on Friday will arrive on Monday. Orders sent 2 day air on Thursday will also arrive on Monday. If your order is scheduled to ship on Friday via 1 day air and you want it to arrive on Saturday instead of Monday, you must call us to arrange that method. UPS does NOT count weekends or holidays as shipping days.International Orders - We ship to many countries. We reserve the right to turn down any international order for any reason.

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We give credit for all items that are returned unused because of a product defect. Defective products must be reported to us by phone at 1.800.552.4382 or by email to customerservice@flagsgeorgia.com within 72 hours of receipt of the defective product. We will give credit for the return shipping cost only if we have given prior authorization for the return by phone or email.

Note: Custom patch orders will not be refunded once payment has been made.If we have not given prior authorization for the shipping method, we do not give credit for the return shipping.If products are returned for any reason (other than product defect), we will give credit for the amount of the product only (not initial or return shipping charges) if we are notified by email or phone prior to returning the product. When we are notified of a pending return, we will issue a Return Authorization (RA) number and we reserve the right to not accept returns that have not been issued a RA Number.Items must be returned unused in their original packaging within 30 days of the original order date. A restocking charge of $10.00 or 10% whichever is greater will be charged for all orders that are returned (other than product defect).If we need to replace a defective item or an incorrectly shipped item, we will send the replacement items at no cost, but we will only ship the replacements using the same shipping method as the original shipment. Any expedited shipping methods requested by the customer for replacement items will be charged to the customer at our actual cost. It will be the customer's responsibility to order their products within sufficient time frames in order to allow for any defect or incorrect product to be received before the product is needed.

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