Rain Bird Y05100 Rotor Screwdriver Pull-up Tool

Please visit our Shipping Policy page for more detail on all parcel and freight shipments.

Transit Times

We ship our products from across various locations in the U.S. and, as a result, transit times will vary. In addition, your location will also determine the typical amount of time the package will take to arrive. Most ground orders arrive in 3 business days, but transit times will vary.

Shipping Providers

We ship most of our packages via UPS but may also use FedEx, DHL or USPS. In the event your order exceeds certain weight or dimensional limitations with the providers above, we would ship your product via a freight carrier. In the event of a freight shipment, you will receive a tracking number similar to a standard shipment and the freight provider will call you 24 hours prior to delivery to arrange a drop off time. You may also call the freight company in advance and reference your tracking number. Please note that freight carriers may vary so be sure to contact the correct one should you need to get in touch with them. You can always reach out to us if you have any questions.

Tracking Shipments

You may track your shipment via the link in the email we send you or via the links below:

UPS

•FedEx

DHL

USPS

Delivery Options

•UPS Ground (3 - 7 business days)

•UPS Next Day Air (1 business day)

•UPS 2nd Day Air (2 business days)

Freight (LTL Shipping)

Some of the products we carry can only be delivered via a common carrier / freight service (also referred to as "LTL"). This will be reflected in the shipping cost at checkout or on the product page. Once your order is complete, the freight provider will call you 24 hours prior to delivery to arrange a drop off time. Please note that orders shipped via Freight providers are not eligible for returns or refunds. Please see the Return Policy for more information.

Where We Ship

We currently ship to the lower 48 U.S. states. Shipping is not currently available to Alaska or Hawaii or outside of the U.S. We plan to offer additional shipping options to AK and HI and Canada soon!

Order Fulfillment

We ship our products from multiple warehouse locations throughout the U.S. As a result, some of your items may arrive at different times. You will receive tracking information for each of the shipments in your order.

Lead Times

We ship orders out Monday through Friday excluding major U.S. holidays. We strive to ship non-freight orders same day if received by 3:00 p.m. Eastern Standard Time (EST). We do our best to keep inventory status current but we may, at times, be unable to fulfill your order due to having no stock for your item(s). If this occurs, a member of our customer service team will contact you with your options and when we expect the item(s) to be in-stock. Please note that orders for quantities >1 may be subject to additional handling time before shipping.

Delivery Addresses

We only ship to verified residential and commercial addresses (no P.O. boxes). Please ensure the accuracy of the shipping address you enter at checkout as we are not responsible for shipments sent to incorrect addresses due to information entry. Return shipping costs and standard return policy terms will apply to any orders in which the shipping carrier is unable to successfully complete a delivery or locate.

Hazardous or Environmentally Sensitive Items

We do not offer products like refrigerant or the like that are considered hazardous materials. Please contact your local service provider or technician should you require these products

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We want you to be completely satisfied with your order. We have a simple returns process you may follow within 30 days of your order:

•Simply request a return using the link on the order within your Account. If you do not have an account, just fill out the online Return Request form. This will generate a return request that we can process and then issue you a Return Merchandise Authorization (RMA) number. You must include this number in the package you are returning.

•Once we have issued your RMA number, go ahead and securely pack the item(s) in the original product packaging. Include all received parts, accessories and paperwork.

•Send the package back to us in its original packaging using the provided return label.

•100% Fit Guarantee

•Refunds and Restocking Fees

•Return Shipping

•Warranty Replacement

100% Fit Guarantee

We are happy to offer a no-cost return option for any part on our site which has the ’100% Fit Guarantee’ icon listed. In order to quality for this, the following must be true:

•The product detail page for the part ordered contained the Fit Guarantee at the time of order; and

•Your unit’s model number must match one of the model numbers listed on the product detail page under the ‘Related Parts and Models’ section

If you need to return a product that meets the above criteria, simply complete the RMA request and note that the product is eligible for the 100% fit guarantee. Please also include in your request the specific model listed from the product page for which the part did not fit. All returns under the 100% Fit Guarantee must be requested within 5 days of product receipt. Please note that we may request a photo of the unit’s model / serial number prior to authorizing the RMA number. Once you receive an RMA number, please securely ship the item in the original packaging using the carrier of your choice. Once we receive the product, we will issue you a full refund for your original purchase amount less any shipping expense. If you would like to order another part in the meantime, we would be happy to assist you – just call, chat or email us .

Refunds and Restocking Fees

We do not reimburse the cost of return shipping unless the product was damaged or defective (please see the Return Shipping section for details). All refunds will be issued once the item has been received at our warehouse and inspected by us. Refunds will only be issued for items in new, unused condition. Please allow 7-10 business days from the time we receive your item for your refund to show on your original form of payment. If your item is sent to the incorrect address, you will be responsible for the cost of the forwarding fees.

Returns are subject to a restocking fee in the event it is not a result of a defective or damaged item or covered under the 100% Fit Guarantee. Items may be returned within 30 days of order date and are subject to a 20% restocking fee. We cannot accept returns after 30 days. Shipping costs are non-refundable.

Shipments that are returned to sender due to refused deliveries, incorrect delivery addresses, or any other reason causing the shipment to be undeliverable will be handled as a return, and you will be responsible for the cost of the forwarding fees.

If a product is damaged on the return, Voomi Supply is unable to provide a refund for the item, and you must file a claim with the carrier as the shipper. Please ensure the return is carefully packaged as carriers will decline claims if the packaging is insufficient. Using additional packing material such as bubble wrap, packing peanuts, newspaper, etc. will ensure the return reaches us as safely as possible. If you are returning an item that was received on a pallet via a freight shipment, but would like to return it via UPS, FedEX, USPS, or a similar ground service, additional packaging must be used to prevent damage. Voomi Supply reserves the right to deny returns where the packaging is found to be insufficient.

For all returns, we recommend retaining a copy of the return shipment’s tracking information from the carrier. This information will be required should you need to file a claim with the carrier for lost or damaged items.

All parts are covered under their original manufacturer’s warranties. If you require assistance in making a warranty claim, please reach out to us and we will do our best to assist you.

Return Shipping

If you ordered the wrong item(s) or you are no longer in need of the product(s), you are responsible for the return shipping cost. Upon requesting your return, our support team will provide a prepaid UPS return shipping label. We will deduct the shipping cost you paid to receive your order and the shipping cost to return your order from your refund. The cost of shipping to return the order will be the same as the shipping cost you paid on the original order. If you paid for Express Shipping, we will deduct the cost of ground shipping from the return shipping cost. If you received Free Shipping, we will deduct the shipment cost and the return shipping cost of the order from your refund. If we shipped you the wrong item(s) or the items were defective or damaged in shipping, you may qualify for free return shipping. This will be noted in the RMA email you receive from us and you will not be charged for return shipping.

Cancellations

If you placed an order by mistake or need to request a change to an order that was recently placed, please contact us immediately, and we will do our best to accommodate your request. Please note that orders are forwarded to fulfillment 15 minutes after being placed, and orders that are in fulfillment may be subject to a cancellation fee of up to 20% of your order. If you choose to exchange your order instead of cancel, the restocking fee will be waived. We are unable to cancel an order that has already shipped.

Non-Returnable Items

Some items are non-returnable. These include special-order items, any orders shipped by LTL or 'Freight' carrier, electronics and circuit boards, light bulbs, tools, electric duct heaters, or any other item marked as 'Final Sale' on the product page. All items are still eligible for the original manufacturer’s warranty. If you need assistance with a non-returnable item, please contact us and we will do our best to assist.

Product Condition

All items must be in new, unused condition in order to qualify for a return. The only exceptions to this are for products that were damaged in shipping or are deemed defective.

Damaged Package

If a damaged package is left at your door, please complete the Return Request form immediately. If you are present for the delivery and notice the package is damaged, please refuse the delivery and then contact us. All return requests due to damaged packages must be received or requested within 24 hours of package delivery. We will do our best to get you a replacement as soon as possible. You can either opt to place another order for which we will take payment and issue you a full credit when we receive and process your original package; OR you may opt to wait for us to receive the damaged package and issue you a new item without requiring temporary payment. In the event of a damaged package request, we may ask you for photographs of the unopened package or its contents. All package contents must be in new, unused condition. You will not be responsible for shipping costs of the replacement product(s).

Defective Product(s)

If you believe you received defective item(s), please complete the Return Request form within 5 days of receiving your product. You may also call, chat or email us to assist you in completing this. You will receive specific instructions along with your RMA number once issued on how to return the product. We will do our best to get you a replacement as soon as possible. You can either opt to place another order for which we will take payment and issue you a full credit when we receive and process your original item(s); OR you may opt to wait for us to receive the defective product(s) and issue you a new item without requiring temporary payment. In the event of a defective product return request, we may ask you for documentation from a licensed HVAC professional confirming proper installation and diagnosis of the defective item(s) and photographs of the defective item(s). All package contents must be in original, unused condition. You will not be responsible for shipping costs of the replacement product(s).

Received Wrong Product(s)

If we sent you the wrong item(s), sorry about that! Please complete the Return Request form within 5 days of receiving your product. You may also call, chat or email us to assist you in completing this. You will receive specific instructions along with your RMA number once issued on how to return the product. We will do our best to get you a replacement as soon as possible. You can either opt to place another order for which we will take payment and issue you a full credit when we receive and process your original item(s); OR you may opt to wait for us to receive the incorrect product(s) and issue you a replacement item without requiring temporary payment. All package contents must be in original, unused condition. You will not be responsible for shipping costs of the replacement product(s). Please note that this policy only applies to receiving a different part than what was in your order; all other scenarios will adhere to the respective policies on this page.

Lost or Stolen Item

If you suspect that an item shown as 'delivered' based on its tracking number was not received or may have been stolen, please notify us immediately. We will work with the carrier to put in a claim for the product. However, we cannot offer any refunds or exchanges on lost or stolen items. If the carrier provides a refund, we will provide it back to you. Note that this process can take 30-45 days to resolve. In the meantime, if you require a replacement product, we would be happy to place a new order for you, just reach out to us.

Warranty Replacement

At Voomi Supply, all of our products are covered by the original manufacturer’s warranty. If within the first 30 days of purchase, we’ll coordinate receiving the defective product and sending a replacement. After the first 30 days, please email us at support@voomisupply.com, and we’ll help you process the manufacturer warranty. All warranties are different, but our team of experts is there to help you every step of the way from identifying the warranty terms and conditions to processing your claim. We can only process warranty claims from verified Voomi Supply purchases. For warranty replacements outside of the first 30 days, we do not provide return shipping for the defective product.

Please note that a licensed contractor/technician’s receipt confirming installation and inspection of the defective item is required to process all warranty and replacement claims. The licensed technician’s contact information should be provided and verifiable. Without a receipt of confirmation or other related documentation from a licensed HVAC professional, we will be unable to process the warranty claim.

Unless otherwise noted, all of our products are intended to be installed and serviced by licensed HVAC technicians. If you have a specific question regarding our warranty policy, please feel free to give us a call or send us an email at support@voomisupply.com.

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