Rain Bird CPROTTOOL Rotor Pull-Up Tool and Adjustment Screwdriver, Fits Most Geared Rotors (Pack of 2)

At Stone Tile Depot, we are committed to delivering your order safely and efficiently. Because our products range from small accessories to heavy pallets of natural stone and tile, we ship orders using either UPS Small Parcel or LTL Freight depending on the size and weight of your purchase.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified.

Orders are processed Monday through Friday, excluding holidays.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Processing times may vary during peak seasons or if additional verification is required.

Shipping Methods

UPS Small Parcel

Smaller orders, samples, trims, and accessories are shipped via UPS.

Tracking information will be provided once your order has shipped.

Delivery times vary depending on your location and the shipping service selected at checkout.

LTL Freight Shipments

Large tile and stone orders are shipped by Less-Than-Truckload (LTL) Freight on secured pallets.

Because these shipments are heavier and larger than standard parcel deliveries, additional delivery requirements apply.

Delivery Appointment

Most freight carriers will contact you to schedule a delivery appointment. Please ensure that the phone number provided during checkout is accurate.

Curbside Delivery

Unless otherwise specified, freight deliveries are made curbside only.

The driver is responsible for unloading the shipment from the truck but is not responsible for moving materials into your home, garage, or job site.

Please ensure someone is available to receive and inspect the shipment at the scheduled delivery time.

Inspect Your Shipment

Please inspect your shipment immediately upon delivery.

Before signing the delivery receipt:

Check the packaging for visible damage.

Count the number of pallets or boxes received.

Note any shortages or damage on the carrier's delivery receipt.

Take photographs of any damaged packaging or products.

Contact us as soon as possible if damage is discovered.

Failure to note visible damage on the delivery receipt may affect the ability to file a freight claim.

For hidden damage discovered after delivery, please notify us within 7 days of receipt and provide photographs of the damaged materials.

Delivery Times

Estimated transit times are provided by the carrier and are not guaranteed.

Delivery may be delayed due to:

Weather conditions

Carrier scheduling

Holidays

High shipping volumes

Remote delivery locations

Other circumstances beyond our control

Stone Tile Depot is not responsible for delays caused by shipping carriers.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Additional shipping charges may apply if:

An incorrect address is provided.

The shipment must be rerouted.

The carrier cannot complete delivery due to inaccurate information.

Missed Deliveries & Storage Fees

If a customer misses a scheduled freight delivery appointment or refuses delivery for reasons other than shipping damage, the freight carrier may charge:

Redelivery fees

Storage fees

Return freight charges

These charges are the responsibility of the customer.

Shipping Charges

Shipping charges are calculated during checkout based on:

Product weight

Shipment size

Delivery destination

Shipping method

Original shipping charges are non-refundable once an order has shipped.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Orders that have already been shipped cannot be canceled and will be subject to our Return & Refund Policy.

Delivery to Commercial & Residential Addresses

We ship to both residential and commercial addresses throughout the continental United States.

Additional charges may apply for:

Residential deliveries

Limited-access locations

Liftgate service

Remote delivery areas

Any applicable fees will be included during checkout or communicated before shipment.

Questions?

If you have any questions about shipping, delivery, or freight services, please contact our Customer Support team.

Email: sales@stonetiledepot.com

Contact - Stone Tile Depot - Checkout

At Stone Tile Depot, we understand that purchasing tile and stone is an important investment. Our goal is to make your shopping experience as smooth and worry-free as possible. Please review our Return & Refund Policy before placing your order.

Return Eligibility

We accept full-order returns only. Partial returns (such as returning leftover or unused material from an order) are not accepted.

To request a return, please contact us within 30 days of the original delivery date by emailing sales@stonetiledepot.com . Include your order number and the reason for your return request.

Damaged Orders

Visible Damage Upon Delivery

All shipments are insured during transit.

When your order arrives, please inspect it before signing for delivery. If you notice visible damage:

Note the damage on the carrier's delivery receipt before accepting the shipment.

Take clear photographs of the damaged packaging and products.

Contact us immediately at sales@stonetiledepot.com .

Our breakage policy allows for up to 10% breakage, as some pieces may be usable for cuts, edges, or corners during installation.

If the damage exceeds 10% of your order, you may qualify for either:

Replacement material, or

A partial refund or store credit for the damaged products.

Hidden Damage

If damage is discovered after opening pallets or crates:

Notify us within 7 days of delivery.

Email clear photographs of the damaged products and packaging.

As with visible damage, breakage of up to 10% is considered acceptable. Damage exceeding 10% may qualify for replacement material or a partial refund/store credit.

Returns Due to Change of Mind

If you decide you no longer need your order, you may return the entire order, provided that:

The products remain in their original packaging.

The products are unused, uninstalled, and undamaged.

The products are in new, resalable condition.

The order has not been marked, altered, or modified in any way.

Please note:

Customers are responsible for all return shipping costs.

Original shipping charges are non-refundable.

Returns are subject to inspection after arrival at our warehouse.

Refunds may be issued in full or in part depending on the condition of the returned products.

Installed products are considered accepted and cannot be returned or claimed under this policy.

Warehouse Pick-Up Orders

If you choose the Warehouse Pick-Up option, you or your carrier are responsible for inspecting the materials before loading them.

If any damage is found:

Inform the warehouse staff immediately.

Take photographs before loading the material.

Email the photos to sales@stonetiledepot.com .

Once the order leaves the warehouse, ownership and responsibility transfer to you. Stone Tile Depot and the warehouse are not responsible for damage that occurs during transportation after pickup.

Restocking Fee

Approved returns may be subject to a minimum 25% restocking fee, which will be deducted from your refund.

Non-Returnable Items

The following products are not eligible for return:

Custom Orders

Made-to-Order Products

Container Orders

Clearance Items

Refund Process

Once your returned order is received at our fulfillment center, it will be inspected.

If approved, your refund will be processed based on the condition of the returned merchandise. Any applicable restocking fees, return shipping charges, or other deductions will be applied before the refund is issued. Refund will be processing time 7 business days.

Need Assistance?

If you have questions about your order or whether your purchase qualifies for a return, our customer support team is happy to help.

Email: sales@stonetiledepot.com

Contact - Stone Tile Depot - Checkout