Rail Sleeper Eco-Friendly Stepping Stones

We are pleased to offer FREE* delivery on most orders over across the UK mainland. Orders are processed within 24-48 hours and typically delivered within 2-3 business days.

(The cut off time is 2pm for deliveries. I.e. If you order AFTER 2pm your 2-3 days starts the following day)*Free delivery does not apply to certain flooring and garden products. The delivery charges for these items will be displayed on the checkout page, based on your delivery area.

Please note that there is an additional delivery charge for postcodes in Northern Ireland and the Scottish Highlands, including any offshore UK territory or remote areas. Our customer services team will be in touch to discuss the delivery options and the applicable charges.

We use a variety of delivery carriers such as FedEx, Parcel Force, Royal Mail, Evri and DPD to ensure that your orders are delivered safely and efficiently. You will receive an email notification with tracking information once your order has been dispatched.

If you require express delivery, please contact us before placing your order, and we will do our best to accommodate your request.

Delivery to PO Boxes & BFPO Addresses

We are happy to deliver to PO Box addresses and British Forces Post Office (BFPO) addresses. However, due to the unique nature of these delivery services, we kindly ask that you contact us before placing your order to ensure smooth processing.

For PO Box Addresses:

Delivery Limitations: PO Box addresses can only receive mail sent via Royal Mail services. Some couriers may not deliver to PO Boxes.

Delivery Time: Please note that delivery to PO Boxes may take longer than standard deliveries.

Action Required: Contact us at support@nicoman.co.uk or call 01234 567890 to confirm delivery options before placing your order.

For BFPO Addresses:

Service Availability: We can deliver to BFPO addresses, but please be aware that certain items may be restricted or prohibited.

Customs Declarations: Shipments to BFPO addresses require customs declarations, regardless of the item value.

Action Required: Reach out to us at support@nicoman.co.uk or call 01234 567890 to confirm delivery feasibility and provide necessary documentation before placing your order.

⚠️ Please Note: Not all of the items we sell are deliverable to PO Box or BFPO addresses. It is essential to contact us first so we can confirm whether your chosen products can be shipped.

International Shipping Policy:

We also ship to France, Italy, Germany, and Ireland. Delivery charges for these countries will be displayed at checkout.

For certain items, shipping charges may vary depending on the item’s quantity, weight, and size. In such cases, our team will contact you to provide revised shipping charges before dispatching your order.

For any further assistance regarding shipping or delivery, please contact our customer service team.

Collection

When collecting directly from our warehouse, we can offer a better rate as we save on packaging and labour costs, allowing us to pass these savings on to our customers. For a collection rate quote, please contact us directly

If you have any questions or concerns regarding your delivery, please do not hesitate to contact us. We are always here to help.

Thank you for shopping at Nicoman.co.uk!

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Return and Refund Policy for Nicoman.co.uk (Nicoman Ltd)

We want you to be completely satisfied with your purchase from Nicoman.co.uk. If for any reason you are not satisfied, you may return your purchase for a refund, exchange or credit within 30 days of receiving your order, in accordance with UK statutory law.

To be eligible for a refund, your item must be unused, in the same condition that you received it, and returned in its original packaging.

To request a return, please either log in to your online account and submit a return request or contact us at info@nicoman.co.uk with your order number and reason for return. Once your request has been reviewed and approved, we will provide further return instructions.

Once we receive your return, we will inspect it and notify you of the status of your refund, exchange or credit. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable.

Click here to download our Return Form . Please complete the form and include it inside the return parcel to help us process your return as quickly as possible.

If you do not have access to a printer, please write the information requested on the Return Form on a separate sheet of paper and include it inside the parcel.

Damaged or defective itemsIf you received a damaged or defective item, please contact us immediately at info@nicoman.co.uk with your order number and a photo of the item. We will arrange for a replacement or refund.

Custom Cut & Made-to-Measure Orders

Custom-cut, personalised, or made-to-measure items are created specifically to your requested dimensions. Because these products cannot be resold, we are unable to accept returns or provide refunds for these items unless there has been an error on our part.

We will only offer a replacement or refund for made-to-measure items if:

•We supplied the incorrect size,

•We made an error in the cutting or production process,

•Or the item arrives damaged or defective.

If you believe a mistake has occurred, please contact us at info@nicoman.co.uk with your order number and a photo of the item, and we will resolve the issue as quickly as possible.Return Address - Nicoman Ltd, Unit 2C, Mucklow Park, Innovation Drive, Tyseley, Birmingham, B11 3RE.Phone: 0121 439 1170Email - info@nicoman.co.uk

General Returns

Return Window: You have 30 days from the delivery date to return items.

Return Costs: Customers are responsible for the cost of returning items. This includes packaging and shipping fees.

Heavy Items (Above 20kg)

Collection Service: For items weighing more than 20kg, we offer a collection service for a fee.

Return Quote: Please contact us with your order details to receive a return quote specific to your item’s weight, dimensions, and number of parcels.

Return Process

1. Submit a Return Request Log in to your online account and open a return request, or contact us at info@nicoman.co.uk with your order number and reason for return.

2. Return Approval & Instructions Once your request has been reviewed and approved, we will provide detailed return instructions, including the return address and any relevant information required for the return.

3. Return the Item Items must be securely packaged and returned in their original packaging. Unless otherwise agreed, customers are responsible for arranging and covering the cost of return shipping.

4. Refund Processing Once the returned item has been received and inspected, any approved refund will be processed to the original payment method. Refunds will only be issued for items that meet our return eligibility requirements.

Important Information

Condition of Items: Returned items must be in their original condition, unused, and with all original packaging and tags intact.

Non-Returnable Items: Certain items, such as perishable goods, personalized products, and items marked as final sale, are not eligible for return.

Processing Time: Please allow up to 5 days for us to process your return and issue a refund after receiving the returned items.

Please Note: It is the customer’s responsibility to check the item for any defects prior to using the item and inform our customer support team immediately if any defects are found.

The bespoke or customised items are non-refundable unless they are defective or damaged upon receipt.

Refused Delivery If a customer refuses delivery, the return shipping charge will be deducted from the refund. This charge may vary depending on the product and courier service used.

If you have any questions or concerns about our refund policy, please contact us at info@nicoman.co.uk or by mail at The Nicoman Ltd, Unit 2C, Mucklow Park, Innovation Drive, Tyseley, Birmingham, B11 3RE.

International Returns (Ireland, France, Germany, Italy)

For orders shipped outside of the UK, including to Ireland, France, Germany, and Italy, we are unable to cover the cost of return postage or arrange return collections.Customers are responsible for:

Return shipping costs

Any customs duties, taxes, or fees incurred during the return process

Please ensure all international returns are sent with postage and any applicable duties fully paid. Items must be securely packaged and returned in their original condition.Returns that arrive with unpaid postage or customs charges may be refused or have associated costs deducted from the refund.

We recommend using a tracked and insured courier service for your return, as we cannot accept liability for items lost or damaged in transit.

If you have any questions regarding an international return, please contact us at info@nicoman.co.uk before sending your item.

Updates to this Policy: We may update this Refund Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We encourage you to review this Refund Policy periodically for any changes.

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