Quick Release Springbars - Two Pairs

🇺🇸 US Customers

We ship all US orders using a tracked, duties-paid service with an estimated delivery time of 3–4 business days.

Shipping Rates

Orders over $50 - Free Tracked ShippingOrders under $50 - $10 Tracked Shipping

Delivery times are provided by our courier partners and, while usually reliable, cannot be guaranteed due to potential customs or transit delays. You’ll receive full tracking information by email as soon as your order ships.

Duties Paid – No SurprisesSince 5 September 2025, all US orders have been shipped Duties & Taxes Paid, ensuring no additional fees or hidden costs when shopping with The Strap Tailor.

🇬🇧 UK Customers

Shipping Options

Free Royal Mail Tracked 48 (2–3 business days)

Royal Mail Tracked 24 – Available for an additional charge (typically next business day)

Please allow up to 48 hours for us to carefully pick, pack, and prepare your order during the working week.Tracking details will be sent to you via email as soon as your order has been dispatched.

International Shipping

International shipments are either shipped via DHL or Royal Mail International. You will be presented with the options available to your local country when you checkout

Duties & Taxes owed

US customers - As of 05th September 2025 we are shipping all US shipment Duties & Taxes paid which means there are no surprise fees for US customers when shopping from The Strap Tailor

EU & Rest of World Customers - Please be aware of your local taxes and duties levied on shipments from the UK. These, and any handling fees, are the responsibility of the buyer

As the UK is no longer part of the EU there may be taxes owed when receiving a delivery.

Made To Order

Please note that Made To Order straps have a lead time of approximately 20-25 business days. The shipping method you choose at checkout will display the time from completion of your strap to delivery. In some circumstances we experience delays with materials but will always do our best to meet our typical lead times.

Order Changes & Cancellations

We work hard to process orders quickly, which means they may be picked, packed, and dispatched before our customer service team has seen your request.

Once an order has been processed by our packing team, we’re unable to make any changes (including address amendments, product swaps, or cancellations).

If you need to adjust your order, please contact us as soon as possible after placing it. We’ll always do our best to help if the order hasn’t yet entered the shipping process.

For orders placed on weekends or public holidays, our customer service team may not see your message until the next working day, by which time your order may already have shipped via our despatch team

Addresses and contact details

Please be aware that delivery address and contact details are the responsibility of the customer and all items will be shipped to the address given at checkout unless a change has subsequently been made and agreed. Buyer is responsible for accuracy and any additional fees incurred for incorrect details.

Any orders returned to us where import duties owed have not been paid, or you were not available to receive the parcel will be refunded minus the initial shipping costs.

UAE customers – please provide a postcode as parcels are often returned without them.

Responsibility for goods passes to the customer once delivery has been completed (including delivery to a safe place or location explicitly designated by the customer.).

Shipping Clasps, Watches & Straps To The Strap Tailor

Whilst we are happy to receive clasps, watches and straps to use as templates from your own watches they are shipped at the buyers risk. We will always use a tracked service to return your items but we can not be held responsible to for their safe return whilst using the couriers. Please be mindful of this when sending these if they are of value

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Our 28-Day Returns Policy

If you are not completely satisfied with your purchase, you can return it to us for a refund or exchange within 28 days of receipt. Returned items must be in their original condition and packaging, and must not have been mounted to a watch or worn.

Refunds are issued on receipt of the returned goods, minus the original shipping cost and any duties charged to The Strap Tailor (see Refunds and deductions below).

All products are the full responsibility of the customer until they have arrived back to The Strap Tailor.

If you have an issue with a strap, please contact us at info@thestraptailor.com before attempting any remedy yourself — this avoids potential damage prior to the return or replacement of the product.

Please note: If you are a UK or EU consumer exercising your statutory right to cancel, different terms apply — see Your Right to Cancel below. In that case we refund the cost of standard outbound delivery and the deductions in this section do not apply.

Returning an item

You can create a return by visiting our returns portal here .

Please allow 2–3 working days to process returns. We aim to do this as quickly as possible, but in some circumstances it may take up to 4 working days.

For your convenience, we offer a pre-paid returns service within the UK and USA, or you may arrange your own return using a courier of your choice. If you select our pre-paid service, the cost will be shown prior to confirmation. Full return instructions are available within our returns portal.

Items We Cannot Accept for Return

1. Worn or damaged straps. We cannot accept straps that have been visibly worn, damaged, marked, or that smell of aftershave, smoke or similar. If for any reason you are unhappy with your strap, please contact us before wearing it — any wear will void a refund request. For hygiene reasons we cannot accept worn straps.

Leather should not be exposed to water, as this damages the construction and is likely to cause shrinkage. None of our leather products should be swum or showered in.

2. Bespoke and Made to Order straps, or modified stock straps. Items made to your specification — including measurements you have supplied — are non-stock items that we are unable to resell, and are therefore final. Ensuring measurements are correct is the customer's responsibility. If you wish to return such an item for a remake in the correct size, there is a flat £60 remake charge, plus return shipping.

Bespoke straps specced on an invoice will be sent to the customer for review prior to purchasing. The details will listed out and they are final. Once payment has been made the customer has approved and agreed to those specifications.

This also includes Cut To Size (CTS) straps. Please double-check your fitment before cutting — once the length has been modified, the item is non-refundable.

3. Damage from lug fouling on tight spring-bar watches. Watches with tight spring-bars require curved lugs to avoid damaging the strap. If you need this, please let us know and we can make a curved lug based on the case diameter and provide the necessary pins. Straps mounted and damaged to such watches will not be re-imbursed.

Production Commitment (Made to Order)

Due to the handmade nature of our Made to Order products, we reserve the right to decline cancellation requests once an order enters production. In most cases, production begins within 3 business days of ordering. After this point, the order is considered committed and cannot be cancelled, refunded or altered.

Your Right to Cancel — UK & EU Consumers

If you are a consumer resident in the United Kingdom or the European Union, you have a statutory right to cancel your purchase (sometimes called the right of withdrawal ). This right is in addition to, and separate from, our standard 28-day returns policy, and is explained below.

Your 14-day right of cancellation

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period ends 14 days from the day on which you — or someone you have nominated, other than the carrier — take physical possession of the goods. Where your order is delivered in several parts, the period runs from the day you receive the last item.

How to cancel

To exercise this right, you must inform us of your decision to cancel by a clear statement before the 14-day period expires. You can do this in any of the following ways:

•Using our online cancellation function: Exercise your right to cancel here , available in your account.

•By emailing a clear statement to info@thestraptailor.com.

•By completing the model cancellation form at the end of this section and sending it to us.

You may use the model cancellation form, but it is not obligatory. To meet the deadline, it is sufficient that you send your communication before the cancellation period has expired.

Items made to your specification

The right to cancel does not apply to goods that are made to your specifications or are clearly personalised. This includes our Made to Order, bespoke and Design Your Own ranges — for example, straps made to your measurements, or with your choice of leather, stitching, length, hardware or monogramming.

Because each of these items is handmade individually to the details you provide, it cannot be cancelled or returned once your order is confirmed, except where the item is faulty or not as described (see Faulty or misdescribed goods below). This exclusion is also set out on the relevant product pages and at checkout, before you place your order.

Effects of cancellation

If you cancel an eligible order, we will reimburse all payments received from you, including the cost of standard outbound delivery. Where you chose a more expensive delivery method than our standard option, we will reimburse only up to the cost of standard delivery. The duties and shipping deductions described in our general returns policy above do not apply to statutory cancellations.

We will make the reimbursement using the same means of payment you used for the original transaction, and you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them, whichever is the earliest.

We will make the reimbursement without undue delay, and no later than 14 days from the day on which we are informed of your decision to cancel.

Returning the goods

You must send the goods back to us without undue delay, and in any event no later than 14 days from the day on which you communicate your cancellation. The deadline is met if you send the goods before the 14-day period has expired. The buyer assumes responsibility for the direct cost of returning the goods.

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Faulty or misdescribed goods

Nothing in this policy affects your statutory rights as a consumer. If any item — including a Made to Order or personalised item — is faulty or damaged, you remain entitled to a remedy under applicable consumer law, and our 12-month warranty applies in addition to those rights.

Model cancellation form

(Complete and return this form only if you wish to cancel your contract.)

To The Strap Tailor Ltd, Unit 9D - Wingbury Business Village Buckinghamshire, HP22 4LW - info@thestraptailor.com:

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

•Order number:

•Description of goods:

•Ordered on / received on:

•Name of consumer(s):

•Address of consumer(s):

•Date:

•Signature (only if this form is submitted on paper):

Promotional Bundle Returns (Multi-Buy Offers)

Items purchased as part of a multi-buy promotion (such as "buy two, get one free" or "buy three, get one free") are subject to our usual 28-day return window, with the following conditions:

•If you return one or more qualifying items but choose to keep the free item, the full retail price of the free item will be deducted from your refund. Refunds are calculated to reflect the value of the items you actually paid for; no refund is issued for the free item.

•If all items in the bundle are returned, a full refund of the amount paid will be issued.

Exchanges (multi-buy offers)

Exchanges are treated as a return and repurchase. When an item from a promotional bundle is exchanged, the promotion is recalculated based on the items you keep and the replacement item.

The lowest-priced item in the updated bundle is treated as the free item. If the item you keep or receive as part of an exchange becomes the free item, no refund is issued for that item. If the replacement item is of lower value, you may receive a partial refund; if it is of higher value, you will be required to pay the difference.

Warranty

Our products are covered by a fair wear and tear policy. If a product breaks due to a manufacturing defect, we will warrant it within 12 months of purchase.

Not included:

•Damage caused by general wear and tear, or wear against abrasive surfaces such as desks and clothing.

•Damage caused by UV, fire, bleach, coloured materials or water.

•Rips, burns, tears and damage due to accident, improper care, misuse, or the natural breakdown of colours, finishes and materials over time.

•Damage caused by improper repair, adjustment or lack of maintenance.

Where "no stitching", "parallel lug stitching" or "minimal lug stitching" has been chosen, these are less durable options that rely on adhesive alone to retain the structure of the strap, and will wear faster.

Handmade Products

As all straps are handmade, there can be minor tolerances in length when working with leather and canvas. These are hand-cut and tolerances can therefore occur within a small margin of +/– 0.2–0.4 mm. We typically make a strap slightly larger than the lug to account for leather shrinkage, as this is a natural material.

Leather is a natural material, and one of its characteristics is its ability to soften and develop marks over time, especially in areas of pressure such as where the buckle sits. These subtle indents are not a defect but a sign of genuine leather adapting to your use. With age and wear, some leathers are more prone to shrinkage with exposure to lateral forces and the environment. Some skins also carry natural marks from fly bites, barbed wire and similar — these are part of the leather's character, creating a strap that becomes uniquely yours over time.

Leather Colours

Leathers can vary slightly in colour from the images on our website. Each hide or skin is unique, and tanning can vary from one to another. We aim for as much consistency as possible, but some variation is a natural expectation when working with leather.

All leather ages over time and darkens with wear. You can treat leather with a quality balm to preserve colour, but be sparing — over-treatment can darken a new leather. Test a small area first: you can always add more, but you cannot take it away.

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