Quadlock - "Out Front" Mount

Where you are in this wide world changes the game of shipping. We've got a variety of delivery options and couriers, each with their own price tag and time frame. Don't worry, we won't spring any surprises on you – all the details will pop up at checkout like a friendly game of whack-a-mole.

🌍 Global Goodies Delivery: We ship to almost every corner of the planet. If our system plays hard to get and doesn't show a shipping rate, give your address another whirl in a different format. Still stuck? Reach out, and we'll untangle the web.

📦 Handling period: We’re quick on our feet but sometimes need a moment to get your order dance-ready. If we’re out of stock or playing hide and seek with items in different warehouses, it might take a tad longer. Oh, and weekends and holidays are our 'no-ship' zone – even we need a break!

🔄 Shipping Method Swap: Occasionally, we'll switch up your shipping method to something equally good (or better) without costing you extra. Why? Because we’re like that cool friend who always finds a better way.

📝 Special Courier Requests: Got a favorite courier? We get it. Attach a love note for them at checkout, and we'll try our best to make the match happen.

📬 Delay Gossip: If there's a hiccup, we’ll spill the tea. We’re all about keeping you in the loop.

📦 Missing or Damaged Items: The 10-Day Check-In

When your package lands, please give your order a quick inspection. If anything is missing, damaged, or not quite right, you must contact us within 10 days from the delivery date shown by the carrier.

After that 10-day window, it becomes much harder for us to investigate with the courier or warehouse, so we may not be able to help with missing or damaged item claims. In short: open the box, check your goodies, and let us know right away if something looks off.

📅 Estimated Delivery Dates - The Crystal Ball Experience: Those dates you see at checkout are our best guesses, not promises set in stone. Think of them as our crystal ball estimates. If you opt for a method with a 'guaranteed' delivery date and it doesn't show up on time, feel free to ask for your shipping cash back.

🚫 Package Refusals: A No-Go on Refunds

If you decide to play hot potato with your delivery and send it back our way , keep in mind that we won’t be able to refund your order. Refusals or unclaimed packages are a one-way ticket out of Refund City. So, make sure you're ready to welcome your goodies when they arrive!

When Refunds Cannot Be Issued

We always do our best to make sure your order arrives safely. However, there are certain situations where we cannot provide a refund:

•If you choose to refuse delivery.

•If you decide not to pay the import duties, taxes, or fees required by your country.

•If the carrier is unable to reach you because messages or delivery attempts were not answered in time.

•If the package is returned or disposed of due to actions you take, or because no action was taken when required.

Any questions? contact us

Contact - TripleClamp Moto Canada - Checkout

Returning and Exchanging Stuff 🎢

Bought something that didn't work out? No worries! As long as it's new and unused (tags, original packaging, and all the fun extras included), you can send it back for a refund or exchange.

📦 How to Return

Send your item back to us within 7 days of delivery to qualify for a refund. Sometimes we’ll extend that timeframe – if we do, we’ll make it crystal clear on the website when you’re buying. Need help? We can hook you up with a return label – extra charges may apply.

🔄 Exchanges

Once we get your returned item and give it the thumbs-up, we’ll issue a credit for a fresh order. Just let us know what you'd like instead, and we'll keep it on hold while the return makes its way to us. Keep in mind: exchanges depend on availability, so don’t dawdle!

🚚 Return/Exchange Shipping Costs

Heads up: you’re in charge of return shipping costs. For US returns (excluding Hawaii and Alaska), we can provide a label for a flat $25 fee.

⏳ Processing Time

Once your item lands at our warehouse, give us up to 5 business days to process your return. Refund timing will depend on your original payment method, so hang tight – it may take a few more days to show up in your account.

⚠️ Return No-Go’s

Here’s the list of items we can’t take back:

•Special orders (you’ll know when you buy)

•Sale items

•Items bought with a discount code

•Tires, tubes, and mousses

•Helmets and liners

•Base layers and underwear

🚫 Refusing a Delivery

If you refuse your package, don’t respond to carrier messages, or let it sit in limbo – no refund for you. The same goes if we cover import fees but you don’t respond to the carrier for details. Keep an eye on your messages!

🌐 Starting a Return

Ready to return or exchange? Email us at support @tripleclampmoto .com with your order number to get the ball rolling - you can reply to your order confirmation email. Please wait for our approval before sending anything back. Once approved, we’ll issue you an RMA# (Return Merchandise Authorization number) that needs to be on the package. If we provide the shipping label, don’t worry – the RMA# will already be included. If you’re using your own shipping label, make sure the RMA# is written on the box and it is sent with a tracked method. Don't forget to send us the tracking info.

🚫 Order Cancellations

You can cancel your order anytime if it hasn’t shipped yet. Once it’s on the move, no cancellations – but you can return it following our return policy above. And remember, we reserve the right to cancel orders anytime if needed. In that case we will issue a full refund.

Special Orders 🌟

If your order includes items marked "Special Order," here’s the scoop:

20% restocking fee applies if you cancel.

•No returns on Special Order products, no exceptions.

•For long-delay items, we may ask for a 20% deposit. If we delay the delivery by over 30 days, that deposit is refundable – otherwise, it holds until shipment.

Got questions? You know where to find us!

Contact - TripleClamp Moto Canada - Checkout