Pyro H

Estimated Delivery Time

UK Mainland

UK Remote Areas

2-3 working days

3-7 working days

Delivery times are estimates and may vary depending on your location and external factors.

Order Confirmation

Once an order is placed, please allow 1-2 business days to receive your order confirmation via email at store.uk@hollyland.com . The order confirmation will include your order summary and the order confirmation number. Please allow 1-2 business days for your order to be shipped.

Order Tracking

Once your order ships, a shipment notification will be sent to you via email with the order tracking information. The email will originate from store.uk @hollyland.com .

Package Dispatching

Orders received before UTC + 1 14:00 p.m. will be shipped out within the same working day, otherwise it will be shipped out on the next working day.

Change of Shipping Address or Order Cancellation

Once an order has been created, it cannot be changed. If you need to cancel the order or request a shipping address change, please immediately contact us via email: store.uk @hollyland.com .

Unsuccessful Delivery

Hollyland cannot be responsible for any order entered with incorrect address information. In the event that an order is delivered to an incorrect address, we cannot be held responsible for a refund or to replace an order entered with an incorrect address.

Hollyland store ships to the United States, Canada, EU members and more countries in the future. If you can't purchase on this site at the moment, please visit " where to buy " section on www.hollyland.com to find other authorized online stores all over the world or retailers at your location.Disclaimer of Liability for Shipment:1. Loss or Damage after Delivery: The merchant shall not be held liable for any loss or damage of the purchased goods that occurs after the successful delivery and confirmation of receipt at the delivery address provided by the customer. In particular, if the goods are stolen or lost after being duly delivered and left at the designated location, the merchant shall have no obligation to compensate for such losses.2. Force Majeure: The merchant shall not be responsible for any failure or delay in fulfilling its obligations under this agreement due to events of force majeure, which include but are not limited to natural disasters (such as earthquakes, floods, hurricanes), wars, terrorist attacks, government regulations or actions, strikes, labor disputes, epidemics, and any other unforeseeable, unavoidable and insurmountable events beyond the reasonable control of the merchant.3. Shipping Disclaimer: The merchant is not liable for any damage, loss, delay or other issues that occur during the shipping process, provided that the merchant has fulfilled its obligation to properly package and hand over the goods to the shipping carrier in accordance with industry standards. The shipping carrier shall be responsible for any losses or damages that occur during transit in accordance with their terms and conditions of service.4. Recommendation for Purchase Protection: To minimize potential losses, we highly recommend that you select the "Shipping Protection" option when placing your order. This option may provide additional protection and support for your purchase, subject to the specific terms and conditions associated with it.Please note that this is a general template and may need to be adjusted or customized based on specific legal requirements and the nature of your business. It is advisable to consult a legal professional to ensure compliance and adequacy of your disclaimer clauses.

Contact - Hollyland Store(UK) - Checkout

Thank you for shopping at the Hollyland Store. Hollyland is committed to offering innovative products at a remarkable value. We encourage our customers to use all available product information resources on our website to make informed purchase decisions. This includes contacting store.uk@hollyland.com or sending messages to our chatbox for pre-sale support.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) for a refund or exchange within [30] days of the delivery date. Eligibility for Returns:

Y our item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

•Custom or personalized items, digital downloads, and certain other items are not eligible for returns.

•Items purchased through third-party sellers or at retail locations are subject to the policies of those sellers.

Return Process:

•Contact our customer service team at store. uk @hollyland.com to initiate the return process.

•Provide the order number, item details, and reason for the return.

•We will provide you with the return address and instructions for sending back the item.

•Package the item securely and send it back to us.

•After receiving the returned product, we will notify the customer of its receipt and proceed with the inspection to determine if the product meets the refund criteria.

Refund Policy:

•Full refunds will be issued for eligible returns within [30] days of delivery.

•Refunds for eligible returns will be processed within 7 working days from the date of receipt of the returned product.

•Refunds will be credited back to the original payment method used.

•Shipping and payment processing fees are non-refundable, except in cases of item defects or incorrect items shipped.

Damages and issues：

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items ：

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchange Policy:

•Exchanges are available for eligible items within [30] days of delivery.

•To exchange an item, follow the return process and specify that you would like an exchange.

•Shipping fees may apply for exchanges.

Refunds：

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at store.uk@hollyland.com.

Warranty Service：

If your product experiences a performance failure within the valid warranty period , you can apply for product warranty services. Refer to the “Warranty Period Table” for the warranty periods of main components.

To qualify for free warranty service, the following conditions must be met:

• The product, which has experienced non-human-caused performance failure, must be used normally within the specified product warranty period from the date of purchase.

• No unauthorized disassembly, no modifications or additions not instructed by official instructions, and no other non-human-caused failures.

• A valid purchase proof, documents, and order number must be provided.

The following situations do not fall within the scope of free product warranty service:

• Incidents of damage caused by non-product quality issues, such as falling, collision, or damage.

• Damage caused by unauthorized modifications, disassembly, or opening of the product not guided by official instructions.

• Damage or water ingress due to incorrect installation, usage, or operation contrary to the instruction manual.

• Damage caused by self-repair or accessory assembly without official guidance.

• Damage caused by non-official circuit modifications or improper use of battery packs and chargers without official guidance.

• Damage resulting from installations and usage that do not follow the product’s usermanual.

• Damage caused by the use of equipment in extreme environmental conditions, such as extreme high or low temperatures, heavy rain, etc.

• Damage resulting from reliability and compatibility issues when used simultaneously with non-Hollyland certified third-party components.

• Damage due to insufficient power supply when the battery is low or the use of faulty batteries.

• Signs of serial numbers, factory labels, or other markings being torn, altered, or removed.

• Failure to send the relevant items within 15 natural days after confirming warranty service with Hollyland.

Addition information：

• Due to product variations in different countries, return, exchange, and warranty services during the warranty period may differ.

• Users are required to send the problematic product to Hollyland ’s authorized dealer or Hollyland ’s after-sales service center. After receiving the faulty unit, a diagnostic test will be performed to determine the cause of the problem. If the issue is attributed to the product’s inherent quality defect, Hollyland will cover the cost of diagnostics, materials, labor, and delivery.

• If, after diagnostics, the product does not meet the criteria for free repairs, the customer may choose to pay for the repair or have the original unit returned.

• If the issues with the product are not within the warranty coverage (such as damage caused by human factors), we will charge corresponding diagnostic fees, component replacement costs, testing fees, labor costs, and delivery fees based on the specific problem.

• Please note that product repairs may result in data loss. We recommend that you back up your data before sending your product.

• If the shipping address provided by the customer is incorrect or if the recipient refuses to accept the shipment, the customer will be responsible for any resulting losses.

• If you wish to return a product across international borders, you must obtain Hollyland ’s approval, and you will be responsible for any customs and clearance expenses.

• In cases of severe product damage that renders it not cost-effective to repair, Hollyland may be unable to provide repair service and may instead offer a n exchange service. Please be aware of this and make your decision accordingly.

• To ensure your rights and interests are protected, please inspect the product for any damage upon receiving it (whether due to transportation or other reasons). If there is any issue with the product, please report it to us within 7 days from the date of receipt. According to the logistics claim management procedures, you must contact Hollyland technical support within 24 hours to file a report in the event of goods being damaged due to transportation; otherwise, your claim may not be accepted.

Product Issues and Warranty:

•Requests for repairs or replacements outside the 30-day return window will be handled under the terms of our [ Warranty Policy ].

•If the product you received has a quality issue, please contact us for repair or replacement according to our [ Warranty Policy ].

Got a question? Please don't hesitate to contact us.

Email: store. uk @hollyland.com

Contact - Hollyland Store(UK) - Checkout