PWS FS-Focus (Brook PS5/PS4/PS3/Switch/PC)

Please expect 2-3 days of processing time before we ship.

We ship to the US and Canada. We are not responsible for the item once it has been handed to the shipping carrier. You will receive a tracking number to track the item accordingly up to delivery to your home. If the item is lost in transit, or if you have concerns about the delivery of your item, please take it up with the shipping carrier. If the item is returned to sender, please contact us via the contact form on our site with your order number and we will refund your order once it arrives back to us.

For Canadian customers:

Due to a lack of trade agreements between the US and Canada, there may be import duties and taxes due at the time you receive your package. We do not charge you taxes upfront because these fees are due at the time of delivery for your package because of Canadian government regulations.

Please note that we do not offer UPS shipping to Canada, as they charge extremely heavy brokerage fees to the customer once the package arrives in Canada. Shipping via DHL will still incur some duties and tax fees, but not nearly as much as UPS. Shipping via USPS has the lowest chance of being charged brokerage fees and tariffs to receive your package, but will take longer than DHL. These two options are the most reliable and cost-effective options for our Canadian customers.

If you have any questions about this, please reach out to us via the contact form.

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If you receive an item that is different than one you ordered, or a defective item, we will offer a replacement for the item unless it is out of stock. If that is the case, we will offer a full refund. Please inform us within 7 days of delivery of the item, otherwise the item will not be replaced or refunded.

We do not replace or refund items that are damaged due to user error or wear and tear.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at via the contact form on our website with your order number. Please note that returns will need to be sent to the following address: 325 North Larchmont Blvd #179, Los Angeles, CA 90004.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at punkworkshopus@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Unfortunately, we cannot accept returns on items which have been damaged due to user error or wear and tear.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at punkworkshopus@gmail.com.

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