Push-Up Board 💪

At Galactic Goods, we work hard to get your order processed and shipped as quickly as possible.

Processing Time

All orders are processed within approximately 3–6 business days after your order is placed.

Priority Processing orders are prioritized and moved to the front of our processing queue to help ensure faster dispatch times.

Orders are not processed or shipped on weekends or holidays.

During periods of high order volume, holidays, severe weather, customs inspections, carrier disruptions, or other unforeseen circumstances, processing and shipping times may be delayed.

If there is a significant delay with your order, we may contact you via email.

Delivery Timeframes

Once your order has shipped, estimated delivery times are as follows (unless otherwise stated on the product page) :

FREE Standard Shipping & Priority Processing

Estimated delivery: approximately 6–20 business days.

Fast Shipping

Estimated delivery: approximately 3–12 business days.

Fast Shipping is not available for all products. If available, the option will appear at checkout.

Delivery times vary depending on the destination country and local postal services. Some countries, such as the United States and United Kingdom, may experience faster delivery times, while others, such as Canada or Turkey, may experience longer transit times.

Please note that all delivery timeframes are estimates only and begin after processing/handling time has been completed. * Our team does not control the delivery timeframe. We cannot control any delays caused by the USPS, UPS, Fedex, DHL, or any other courier.

Shipment Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 2–5 business days for tracking updates to appear after shipment confirmation, as courier systems may require time to scan and update tracking events.

Shipping Delays & Carrier Responsibility

Galactic Goods is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, import inspections, local postal disruptions, or other circumstances outside of our control.

We do not guarantee exact delivery dates.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or additional fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Galactic Goods is not responsible for delays caused by customs processing.

Incorrect Address Information

Customers are responsible for ensuring that their shipping address is entered correctly at checkout.

If an incorrect or incomplete address is provided and the package is returned, additional shipping fees may apply to resend the order.

We are not responsible for orders delivered to incorrectly entered addresses.

Lost, Stolen, or Damaged Packages

Galactic Goods is not liable for packages lost, stolen, delayed, misplaced, or damaged during transit.

Once a package has been marked as “Delivered” by the shipping carrier, the order is considered fulfilled and successfully delivered to the shipping address provided at checkout.

At that point, responsibility for the package transfers to the customer. Galactic Goods is not responsible for stolen or missing packages after confirmed delivery.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

Checking around your delivery location and mailbox

Checking with household members, neighbors, building management, or reception staff

Contacting the shipping carrier directly to open an investigation or claim

Customers may contact us if assistance is needed locating carrier contact information; however, customers are responsible for filing claims or disputes directly with the shipping courier.

If your package arrives damaged, please retain all packaging materials and contact the shipping carrier directly to file a claim.

Missing or Incorrect Items

Any shipping-related issues, including missing, damaged, or incorrect items, must be reported within 72 hours of delivery.

Claims submitted outside of this timeframe may not be eligible for review.

To report an issue, please contact: info.galacticgoods@gmail.com

Our Return Policy

Please see our 'Refund & Return Policy' page for more info.

Contact - Galactic Goods - Checkout

At Galactic Goods, we strive to provide quality products and excellent customer service. Please review our return and refund policy carefully before placing an order.

Final Sale Policy

Most products sold on our store are discounted, promotional, clearance, or final sale items and are therefore not eligible for returns, exchanges, or refunds.

By completing a purchase, the customer acknowledges and agrees to these terms.

We strongly encourage customers to carefully review all product descriptions, specifications, sizing information, and photos before purchasing.

Eligible Returns

In limited cases, an item may be eligible for return or replacement if:

•The item arrived damaged or defective

•The item received is incorrect

•The item does not function properly upon arrival

To qualify for review:

•The request must be submitted within 7 days of delivery

•The item must remain unused and in its original packaging

•Clear photo and/or video evidence must be provided showing the issue

Galactic Goods reserves the right to determine eligibility for returns, refunds, replacements, or store credit on a case-by-case basis.

Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

•Final sale items

•Gift cards

•Personalized or custom-made products

•Used products

•Products damaged through misuse, improper handling, or normal wear and tear

Refunds

If a return request is approved, refunds may be issued to the original payment method.

Approved refunds may be subject to deductions including, but not limited to:

•Payment processing fees

•Restocking fees

•Transaction fees

•Shipping costs

•Shopify or third-party platform fees

Refunds are typically processed within 5–7 business days after the returned item has been received and inspected.

Original shipping costs are non-refundable unless otherwise required by law.

Return Shipping

Customers are responsible for all return shipping costs unless otherwise agreed upon by Galactic Goods.

We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking confirmation.

Refused Deliveries & Returned Packages

If a package is refused by the customer, abandoned, unclaimed, or returned due to an incorrect address, failed delivery attempts, or unpaid customs fees, the customer may be responsible for:

•Return shipping fees

•Reshipping fees

•Customs charges

•Carrier handling fees

Shipping charges are non-refundable in these situations.

Chargebacks & Payment Disputes

By placing an order, customers agree to contact Galactic Goods first to attempt resolution before initiating a payment dispute or chargeback.

Fraudulent or abusive chargebacks may result in order restrictions or refusal of future service.

Contact Information

If you have any questions regarding our 'Shipping Policy' or 'Return & Refund Policy', please contact us at:

info.galacticgoods@gmail.com

Contact - Galactic Goods - Checkout