Purple Passion Fruit Box

Last updated November 22, 2023

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be considered an extension of our main Terms here:

https://shop.goodhillfarms.com/pages/terms-of-service

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Free Shipping

We offer free UPS shipping on all fruit orders with an order value of $100 or greater, calculated after any discounts or promotions. This method takes 1-3 days.

Paid Shipping

We offer paid 1-day and 2-day shipping for all fruit orders. You may select and pay for either option at checout.

We offer a variety of paid shipping options for all nursery orders. You may select and pay for an option at checkoutNOTE: Shipping times are transit times and do not reflect any processing and harvesting times before your order is shipped. If you need expedited processing times please contact us at support@goodhillfarms.com and we'll do our best to accommodate your needs.

WHEN WILL MY ORDER BE PROCESSED AND SHIPPED?

We aim to process and ship all orders within three business days. Due to weather and other events on the farm, some orders may take longer to process.

We keep customers up-to-date with any potential shipping delays. Our #1 priority is to deliver the best products as quickly and safely as possible.

ARE THERE OTHER SHIPPING RESTRICTIONS?

We only ship to U.S. states. We do not ship to Alaska or Hawaii.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If you order is delayed locally on the farm or by any other force majeure events we will contact you via email and update your estimated date for delivery.

If the mail carrier is delayed en route with your shipment, automatic updates with a revised delivery date will be sent via email and/or SMS.

We stay in-touch every step of the way until your order arrives safe and sound!

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy:

https://shop.goodhillfarms.com/pages/returns

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us at:

Phone: (760) 205-3291Email: support@goodhillfarms.com

Cheers, The Good Hill Farms Family :)

Contact - Good Hill Farms - Checkout

Last updated November 16, 2023

Hi from the farm! We hope every order goes perfectly, but as farmers we know that sometimes, Mother Nature has other plans.

We're happy to support our customers with our '💯 Freshness Guarantee' and ' 💯 Safe Tree Guarantee' policies.

We're committed to delivering a fantastic experience every order and these guarantees are one way for us to give customers some peace-of-mind when ordering :)

Please read through the policies below and reach out with any questions, concerns, or issues. Think of us as a trusted sherpa for your exotic fruit adventures - ready to help as needed 🤗

FRESH FRUIT & NON-PERISHABLE ITEMS RETURN & REFUND PROCESS

All perishable items such as fresh fruit are covered by our '💯 Freshness Guarantee' policy. If any perishable items are not delivered in the proper condition to be enjoyed than Good Hill Farms will replace the damaged item for free. Good Hill Farms may choose to refund the item instead of replacing it at our discretion.

To submit a claim under this policy please submit video evidence of the item's defects by email to customer support at support@goodhillfarms.com within 48 hours of the item's delivery time. Delivery time is defined as the time and date which is time stamped by the mail carrier (eg USPS, UPS) upon delivery. The video must clearly show any defects that are part of a claim.

Please allow at least seven days from the receipt of your claim to process your replacement under our 💯 Freshness Guarantee. We also reserve the right to fully or partially refund an order instead of replacing it, at our discretion. Replacement orders will be added to our normal order queue and ship when ready. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will stay in touch throughout this process to support a hassle-free resolution to any issues.

Note: Due to the perishable nature of fresh fruit, this policy only covers orders where:

•The issue is well documented and submitted to Good Hill Farms within 48hrs of delivery.

•The item was received and placed in proper storage (ex: cool shaded countertop) within 8 hours of delivery. This includes a parcel locker, P.O. box, community mail box, outside, or anywhere else a mail carrier successfully delivers the item.

Please be ready to receive your perishable item on the day that it is delivered and to properly store it promptly. Fruit is very perishable and cannot be left in warm storage / outside for long.

NURSERY ITEMS RETURN & REFUND PROCESS

All nursery items such as trees, plants, and cuttings are covered by our '💯 Safe Tree Guarantee' policy. If any nursery item is not delivered alive and in fair condition than Good Hill Farms will replace the damaged item for free. Good Hill Farms may choose to refund the item instead of replacing it at our discretion.

To submit a claim under this policy please submit video evidence of the item's defects by email to customer support at support@goodhillfarms.com within 48 hours of the item's delivery time. Delivery time is defined as the time and date which is time stamped by the mail carrier (eg USPS, UPS) upon delivery.

Please allow at least seven days from the receipt of your claim to process your replacement or refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will stay in touch throughout this process to ensure a satisfactory resolution.

Note: Due to the delicate nature of nursery items, this policy does not cover any items left unattended after mail carrier delivery for more than 8 hours, such as in a parcel locker, community mail box, or outside. Please be ready to receive your nursery item when it's delivered to properly care for it.

Note: Due to the widely varying micro-climates and care that nursery items may receive after delivery, this policy does not cover nursery items once they have been planted outside, in full sun, or in the ground.

POLICY DISCLAIMERS

These guarantees and return policies do not cover any exchanges, returns, or refunds based on

•The taste of fruit received. Taste is a personal preference and is not considered a claimable item

Minor bruising, abrasions, and marks on fruit. This is normal and expected from fresh fruit which is very fragile and perishable.

QUESTIONS

If you have any further questions or comments, you may contact us at:

Phone: (760) 205-3291Email: support@goodhillfarms.com

Thank you for your support!

- The Good Hill Farms Family :)

Contact - Good Hill Farms - Checkout