PULLUM PRO-R Plug-in HIP Thrust Pad

CHRISTMAS DELIVERY - To ensure Christmas delivery, please place your order by midday on Monday, 22nd December (Please note that we cannot be held responsible for any delays that occur after items have been dispatched.)

Orders placed after 23rd December 2025, will ship from 5th January 2026.

Free shipping is available on website orders over £1,000 to mainland UK addresses. This offer does not apply to custom quotations or bespoke orders.

All international orders are shipped on a DAP (Delivered at Place) basis. This means that any import duties, taxes, customs charges, or other fees payable in the destination country are the responsibility of the buyer or recipient.

We dispatch over 95% of online orders on the next working day. However, dispatch times may be longer during busy periods, such as Christmas.

Custom-made products and hand-built equipment require additional manufacturing time before dispatch. Estimated lead times are provided on the relevant product pages where applicable.

Additionally, lead times for certain products may occasionally be longer while we are awaiting stock replenishment. As our suppliers' lead times can vary, we are unable to provide accurate estimated dispatch dates in these circumstances.

Pallet deliveries are normally made as kerbside delivery only. Alternative delivery arrangements may be available upon written request (email accepted).

Please inform us of any delivery access restrictions or obstructions before delivery and ensure that the delivery area is clear and accessible.

Please inspect your order upon delivery. Any damage, shortages, or discrepancies must be reported within 24 hours of receipt.

While we will always endeavour to dispatch orders promptly, we cannot accept liability for delays caused by third-party carriers or any claims for compensation arising from late delivery.

Additional information for EU customers:

From 1st July 2026, the EU introduced a flat €3 customs duty on business to consumer items valued at €150 or less, entering any of its 27 member states.

The customer will be responsible for paying this €3 customs duty.

Contact - Pullum Sports - Checkout

Before sending anything back to us, you must complete a return request using the form available on the 'Returns' page on our website (found under the 'About' section in the main menu.

This helps us process your return quickly and ensures we have a record of your request. Please include your order number (or a copy of your invoice) with all returned goods.

Standard Returns

We offer returns on eligible items within 28 days of receipt.

To qualify for a refund under our standard returns policy, goods should:

Be returned within 28 days of delivery.

Be complete with all parts and accessories.

Be returned in a clean and resalable condition.

Include the original packaging wherever possible.

We reserve the right to reduce or refuse refunds where goods have been used, damaged, altered, or returned incomplete.

Built-to-Order and Custom Products

Many items of Pullum-branded gym equipment are manufactured to order.

Custom-made, bespoke, personalised, or built-to-order products may not be eligible for cancellation or return once production has commenced.

If you are unsure whether a product is made-to-order, please contact us before placing your order.

Additional Rights for UK and EU Consumers

Nothing in this policy affects your statutory rights.

Consumers in the UK and the European Union may have additional legal cancellation rights depending on the nature of the goods purchased.

For eligible products, customers may have the right to cancel their purchase within 14 days of receiving the goods. To exercise this right, please use the Withdrawal Request button below and provide your name and order number.

Certain products are exempt from these cancellation rights, including goods made to the customer's specifications or clearly personalised.

Return Address

Pullum Sports

Unit 2, Greaves WayStanbridge RoadLeighton BuzzardLU7 4UB

United Kingdom

Tel: 01582 560555

Contact - Pullum Sports - Checkout