Pull-Up Bar Doorway

Last Updated: 27th March 2026

1. Service Area

NattyX delivers within the United Kingdom only.We do not currently offer international shipping.

For large or bulk UK orders, you may contact us before placing your order.

2. Order Cut-Off & Processing Time

Same-Day Dispatch

Orders placed before 1:00 PM (13:00 GMT) on a business day are processed and dispatched the same day.

Orders Placed After 1 PM

Orders placed after 1 PM, on weekends, or on public holidays will be processed and dispatched on the next working day.

3. Delivery Timeframes

Once dispatched, UK delivery typically takes:

➡️ 1 – 3 business days (Monday to Friday) for all UK regions, including:

•Mainland UK

•Scotland

•Northern Ireland

•Highlands & Islands

•Surcharge Zones

Delivery times may vary due to courier delays, seasonal demand, or unforeseen circumstances.

4. UK Shipping Rates (Weight-Based)

Shipping costs depend on order weight and delivery region.Below are your standard delivery rates.

📍 Mainland UK Shipping Rates

Delivery Time: 1–3 Business Days

Weight Range

Price

Up to 30 kg

£4.99

Up to 60 kg

£9.99

Up to 90 kg

£14.99

Up to 120 kg

£19.99

Up to 150 kg

£24.99

Up to 180 kg

£29.99

Up to 210 kg

£34.99

Up to 240 kg

£39.99

Up to 270 kg

£44.99

Up to 300 kg

£49.99

Up to 330 kg

£54.99

Up to 360 kg

£59.99

Up to 390 kg

£64.99

390.01 – 1000 kg (Pallet)

£79.99

📍 Scotland, Northern Ireland & Surcharge Zones

Delivery Time: 1–3 Business Days

Weight Range

Price

Up to 30 kg

£7.99

Up to 60 kg

£15.99

Up to 90 kg

£23.99

Up to 120 kg

£31.99

Up to 150 kg

£39.99

Up to 180 kg

£47.99

Up to 210 kg

£55.99

Up to 240 kg

£63.99

Up to 270 kg

£71.99

Up to 300 kg

£79.99

Up to 330 kg

£87.99

Up to 360 kg

£95.99

Up to 390 kg

£103.99

390.01 – 1000 kg (Pallet)

£120.00

Important Note

Some items may have larger packaging (volumetric weight), which can affect shipping cost.In these cases, rates are calculated automatically at checkout.

5. Couriers We Use

Your order may be delivered through one of our trusted courier partners:

DPD UK

•Royal Mail

•Evri

•Parcelforce

•FedEx

•Yodel

•Pallet Force (for heavy or palletised orders)

The courier is automatically selected based on weight, size, and delivery location.

6. Tracking & Delivery Updates

After your order is dispatched, you will receive a confirmation email with your tracking number.Please allow up to 48 hours for tracking to begin updating.

If your parcel has not arrived within 4 business days after dispatch, please contact us.

7. Failed Deliveries / Incorrect Address

Please double-check your delivery address during checkout.

If a delivery fails due to:

•Incorrect address

•Recipient unavailable

•Multiple missed courier attempts

➡ Re-delivery fees may apply.

8. Damaged, Missing, or Incorrect Items

If your item arrives damaged or incomplete:

📧 Email: info@nattyx.co.uk 📅 Within 7 days of delivery

Include:

•Photos of damage

•Packaging

•Your order number

We will arrange a replacement or refund as appropriate.

9. Returns

Please refer to our Return & Refund Policy for full details.

Contact - NattyX - Checkout

Return & Refund PolicyLast Updated: 22th March 2026

At NattyX , we want every customer to be satisfied with their purchase. If you need to return an item, we make the process simple and transparent. Please review the conditions below before sending anything back.

1. How to Request a Return

All returns must be authorized in advance.

Please contact our customer support team via: Email: info@nattyx.co.uk

Include:

Your order number

Your full name

Reason for return

Photos (if applicable)

We will reply with instructions and the correct return address.

2. Eligibility for Returns

You have the right to return the products within 14 days of receiving your order, in accordance with UK consumer law.

To qualify for a return:

Unused and in original condition

Unassembled

Returned in the original packaging

Complete with all parts, manuals, and accessories

Accompanied by proof of purchase

Items must be returned in the same packaging and protective boxes in which they were delivered.

If the original packaging is missing, damaged, or replaced with different packaging, a 5% repackaging fee may be deducted from the refund.

If an item has been assembled or used, we may not be able to arrange a return collection, and the customer may be required to return the item to our warehouse address at their own cost.

Items that have been assembled, installed, or used cannot be returned unless they are faulty.

Items that show signs of use, damage, or missing components may not qualify for a full refund.

3. Faulty or Damaged Goods

If your order arrives damaged or defective, please notify us within 48 hours of delivery.

Damage reported after this timeframe may require additional verification before a replacement or refund can be issued.

Email: info@nattyx.co.uk

Include:

Clear photos of the issue

Your order number

Photos of packaging if damaged

Once reviewed, we will arrange one of the following at no cost to you:

Replacement

Repair

Refund

Faulty/damaged items are collected or replaced free of charge.

4. Exchanges

We can only exchange items that are faulty or damaged upon arrival.

If you wish to exchange a product, please contact us with photos of the issue.

Once approved, we’ll provide return instructions and replacement details.

5. Return Postage

Customer-paid returns: If a return is requested due to change of mind, ordering the wrong item, or no longer needing the product, the buyer is responsible for return shipping costs. A 5% restocking fee may also apply (see Section 6).

Faulty or incorrect items: Return shipping costs are fully covered by NattyX.

If the item has been assembled or used, we may not be able to arrange a courier collection, and the customer will be responsible for returning the item directly to our warehouse.

Returned in the original packaging

6. Restocking Fee

If a return is requested due to change of mind, ordering the wrong item, or no longer wanting the product, a 5% restocking fee will be deducted from the refund amount.

This fee helps cover: • Inspection and handling • Repackaging and warehouse processing

The restocking fee does not apply if: • The item is faulty • The item arrived damaged • The wrong item was sent by us

In these cases, no restocking fee will be charged and NattyX will cover return shipping costs.

7. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

Refunds are issued to the original payment method

Most refunds appear within 3–5 business days (depending on your bank)

Please note: If the return is due to change of mind or similar reasons, the 5% restocking fee and original shipping costs will be deducted from the refund.

Shipping fees Shipping charges are non-refundable unless the item was faulty or sent incorrectly.

8. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used, including:

Resistance bands

Wearable fitness accessories

Custom-built or special-order products may also be excluded from returns unless faulty.

Contact - NattyX - Checkout