Puff Puff Sofa

Shipping DELIVERY DPG offers three (3) delivery options: Standard Delivery   - Smaller items will be shipped with a parcel carrier (UPS/Fedex/DHL/TNT/USPS) and larger items will be shipped by a freight company.  For freight deliveries: Residential addresses will have delivery to the threshold of your building (garage/inside the front door for single family homes or the lobby for apartment/condo complexes). You will receive a phone call when your items are in your local area and will be provided options for a delivery window during normal business hours (Monday-Friday 9am-5pm).  Items will be removed from pallets, but will not be unboxed or removed from other protective packaging such as cardboard boxes or shrink wrap Commercial addresses will have delivery to a loading dock or inside the entrance to the business. You may not receive an appointment call unless DPG is notified this is necessary at the time of order White Glove Delivery   - We will deliver your items to any room of your choice in your address and remove all packaging. No assembly will be performed. You will receive a phone call when your items are in your local area and will be provided options for a delivery window during normal business hours (Monday-Friday 9am-5pm).  Smaller items may not be eligible for White Glove deliveries.  If you paid for White Glove delivery and your item is not eligible, we will refund…

Refund policy Order Cancellation:  DPG does not accept cancellations on any order after 24 hours have passed since the order was placed (the time stamp on your order confirmation email) Returns:  Custom / made-to-order and other special orders are generally non-returnable.* For orders that are returnable: You may return your order within 30 days of your receipt of merchandise for a refund of the purchase price less a 20% restocking fee. The return shipping costs are the responsibility of the customer and we recommend that all return shipments be insured. Note that all returns must be in new condition and in the original packaging. All returns require a pre-authorization known as an “RMA”. Contact us to receive an RMA document. Outlet and Showroom Items   are considered final sale and cannot be cancelled or returned. *DPG will allow returns on custom/ made-to-order items at our discretion Opens external website in a new window. Opens in a new window. Opens external website. Order details - DPG Platform - Checkout