ProtecBoxing BOXING RING ROPE COVERS – CUSTOM

DELIVERY INFORMATION

We always seek to dispatch items within 24-48 hours. If we receive orders before 12pm we will often dispatch on the same day. If an item has gone out of stock or there is any kind of issue we will contact you within 24 hours of purchase and resolve any resulting issue immediately. We are constantly available by mail and phone and are committed to a very high level of customer service.

Which courier companies do you use?We use several courier companies depending on the type of delivery service you have requested and the area that your order is being delivered to. Our priority here is to work with courier companies that offer a reliable service, providing us and our customers with maximum comfort that goods are delivered on time and in perfect condition.

What countries do you deliver to?We offer the option to deliver to any country in the world. However, there may be times when the size of your order and unforeseen circumstances mean we cannot deliver to you. We will let you know if this is the case and try to find an alternative option.

Due to distance, delivery times may vary. We work towards the following delivery targets:

• United Kingdom (1 to 3 working days based on courier selection)• Rest of Europe (3 to 8 working days)• USA and Canada (8 to 10 working days)• Rest of the World (10 to 14 working days)

Please note, with heavy items from the GYM EQUIPMENT section these will typically take longer to deliver. Typically 5-7 days for Heavy Bags. Steel Work from the Gym Equipment Section (Boxing Rings, Frames and Weights Racks) are made to order and it can take up to 4 weeks to deliver the item. We advise calling prior to purchase on these items - 0191 435 3624, mon-fri 10-5pm.

How much does delivery cost?

Heavy Bag Shipping up to - £30

UK Mainland from - £4.95

UK Offshore from - £22.48

European Union from - £14.95

Worldwide from - £19.95

Please note: Items over 10kg such as heavy bags will incur an extra delivery charge, details of which are shown at the checkout page.

Do I have to pay customs and import charges?Customs and import charges are paid for once the order reaches its destination country. The recipient is responsible for paying these charges and may be unavoidable.As we have no control over these charges we are not responsible for paying them and unfortunately would not be able to tell you the cost. If you need to find out these costs, you should contact your local customs office.

Updated Information for shipping to the EU

0-22 euros - No duty no tax

22-150 euro - No duty just tax (Tax percentage depending on the country cluster)

150 euros and above - Tax (Tax percentage depending on the country cluster) and duty (dependent on where the goods are made- No duty on anything made in the EU or UK. If the goods are made out of the EU there will be duty, duty varies on product)

Tax Clusters -

Netherlands cluster-

- Benelux and Nordics - Belgium, Luxembourg, Norway, Denmark, Sweden, Finland (VAT Rate is 20%)

** It is worth noting £25 clearance charge still applies to Norway

France cluster-

Portugal, Italy, Czech Republic, Hungary, Slovenia, Slovakia, Romania, Latvia, Lithuania, Estonia, Greece, Bulgaria, Austria, Croatia (VAT Rate is 20%)

Ireland cluster-

Ireland (23%)

Spain cluster -

Spain (VAT rate 21%)

Switzerland cluster-

Switzerland (no longer has £25 charge but VAT rate 21%)

Do you deliver to PO Box addresses?Unfortunately we cannot deliver to PO Box addresses.

Contact - FightstorePro - Checkout

•- If you change your mind and decide the purchased item(s) is unsuitable, please return the item(s)within 14 days of receiving your order.

•Please email info@fightstorepro.com or call us on 0191 435 3624 with your name, order number and reason for return to obtain a valid returns number. PLEASE NOTE: Returns will not be processed without a valid returns number..

•- When returning your item(s), please prepare a letter to help us identify your package (including your name, items(s) ordered and order number) and then process your return as quickly as possible.

•- Your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service. We will only cover return postage costs up to a maximum of £5. Please note: we will not cover any extra costs incurred if you choose to return an item by a Special Delivery service

•- Products which have been tailored, customized or specially ordered to your requirements can only be returned if faulty or incorrectly supplied. They cannot be returned if you change your mind or order incorrectly.

•- When returning your item(s), please complete and enclose a form detailing your order and order number to help us identify your package and process your return as quickly as possible.

•- Please ensure all items are returned to us in their original condition. Fightstore Pro reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged or tampered with.

•- Underwear, mouth guards and oils may not be returned due to hygiene reasons.

•- Please note: returning goods for the purpose of exchange or refund is at your own expense. However, if you are returning the product because of an error on our part or a manufacturing fault, Fightstore Pro will be happy to refund all costs associated in returning the item back to us (up to a maximum of £5), as well as your original postage costs.

•-Fightstore reserves the right to charge a £7.50 restocking fee on item(s) returned. With special order items, including punch bags, Fightstore reserves the right to charge a £30 restocking fee on item(s) returned.

•- Fightstore Pro will send email confirmation upon receipt of any product returns.

•- Refunds will be processed within 28 days.

Contact - FightstorePro - Checkout