PROCORE Slatwall Ultimate Bundle

While our pre-built sets MAY qualify for free shipping, please be aware that once orders are placed, our team will carefully review them to determine if additional charges are applicable. In cases where additional shipping fees are necessary, we will promptly contact the client to discuss the charges and present the options to proceed.Moreover, we also offer a design center that allows clients to build their own configurations according to their specific needs. When these custom designs are submitted, they go through a quoting process. Please be aware that even if the order value exceeds $450, shipping fees may still apply based on the complexity and size of the custom design.Our goal is to provide transparent and fair shipping practices to ensure the best service for our valued customers. If you have any questions or concerns regarding shipping charges for your order, please feel free to reach out to our customer support team. We are here to assist you and provide further clarification.

IMPORTANT TERMS & CONDITIONS:

We strongly recommend waiting for your order to arrive prior to booking an installer. We cannot guarantee delivery, and will not be held accountable if your order arrives late, or if it arrives with missing or damaged items. This way you can ensure all products arrived, and that they are in perfect condition to use before having to reschedule an installer.

Proslat also has the right to cancel any items on your order at any given time, of course with a refund.

Returns Proslat is here to make you happy, and we back that up with our no nonsense return policy. Contact Darcie at info@proslat.com within 30 days of your purchase and we will give you a refund, replacement or exchange. Valid for orders placed directly through Proslat.com/.ca

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at csusa@proslat.com for more information.

In Summary:

Up to 30 days – unit must be in new condition. Customer pays return freight

30 to 60 days – Unit must be in new condition. Customer pays delivery and return freight

60 to 120 days – Unit must be in new condition. Customer pays both freight and 10% restocking

At all times we can chose to replace defective or damaged units or parts rather than accept return

Refunds processed in 10 business days and are subject to the condition of the return

No returns accepted on installed, modified, scratched, damaged, or abused units 30-Day Money Back Guarantee

We offer a 30-Day Money Back Guarantee on all unused and/or undamaged units. The unit must be unaltered and be undamaged and in original new condition. The customer must pay the return shipping fee to Proslat.

Upon acceptance and processing of the return/refund, all funds will be returned to the original method of payment (minus all fees). The company reserves the right to remedy any minor defects in defective units by replacing defective, inoperable or missing parts rather than offering a refund or exchange.

After 30 days, and up to 60 days from the date of the purchase, if you are not happy with the product, and have not installed it, you can return it for a refund, less all actual shipping charges related to the product. The unit(s) must be undamaged and in original new condition.

Due to the nature, size and logistics in inventory management and distribution, our restocking fee after 60 days, and up to 120 days, is 10% and applies to all new uninstalled non-defective products.

All refunds will be returned to the original method of payment minus all fees and will be processed on our end within 10 business days of receipt of product (excluding weekends and holidays).

Proslat DOES NOT accept returns on units that have been installed, modified, scratched, damaged, or abused as they cannot be resold as new products. If you have made a mistake when installing or mounting the unit, although we will not accept a return within terms, we may have several remedies available to you to help you repair the “damaged” unit and still be able to use your unit. Please call our customer service department for help at 1–888–691–2944 toll free anytime during normal business hours which are between 9 am and 5 pm Eastern Standard Time, Monday through Friday.