Probiotic Complex 60 Capsules by LSC Supplements

Last updated: 24 November 2025

Welcome to The Little Supplement Company . We aim to ship your order quickly, safely, and with full transparency. This page explains processing times, delivery options, costs, tracking, and what to do if something goes wrong.

1) Order Processing Times

Dispatch days: Monday–Friday (excluding UK Bank Holidays).

Order cut‑off: 1:00pm UK time for same‑day dispatch (stocked items). Orders placed after 1:00pm ship the next working day.

Processing window: 0–1 working day for in‑stock items.

Pre‑orders/backorders: We’ll display an estimated ship date at checkout and email you if this changes.

Note: During peak periods (seasonal sales, carrier disruptions, severe weather), dispatch may take an extra working day. We’ll keep you updated.

2) UK Delivery Options

We partner with trusted carriers (Royal Mail, Evri and DPD) to get your order to you quickly. Actual carrier may vary by parcel size, weight and destination.

Service

Estimated Delivery (after dispatch)

What you get

Standard (RM 48 / Economy Courier)

2–4 working days

Reliable budget-friendly delivery; untracked milestone updates for RM 48, or basic courier tracking.

Tracked 24 / Express Courier

1–2 working days

End‑to‑end tracking and delivery notifications.

Next Working Day (DPD/Express)

Next working day

Full tracking with a 1‑hour delivery window (postcode dependent).

Free UK delivery threshold: Orders of £50.00 or more qualify for free standard UK delivery. A flat rate of £4.99 applies to orders under £50.00. ( Free delivery thresholds may vary during promotional periods)

Remote areas: Certain postcodes (e.g., Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland) may require an extra working day and/or surcharge shown at checkout.

PO Boxes & BFPO: We can ship many items via Royal Mail to PO Boxes/BFPO. Some heavier items may require a street address.

3) International Shipping

We currently ship to selected destinations. Availability, carriers and rates are shown at checkout.

EU: Post‑Brexit, orders may be subject to import VAT, duties and handling fees on arrival. These are set by your local customs authority and are the buyer’s responsibility. Delivery estimates typically 3–7 working days after dispatch (country‑dependent).

Rest of World: 5–10 working days after dispatch for tracked services (country‑dependent). Duties/taxes may apply.

Customs delays: Customs processing can add extra time beyond our control. We’ll support with documents if needed.

If your country isn’t available at checkout, contact us and we’ll try to help.

4) Shipping Rates & Taxes

Live rates are calculated at checkout by destination, parcel weight/size and service.

UK prices include VAT where applicable. International orders may have local taxes/duties on arrival (see section 3).

5) Tracking & Notifications

Tracked services: You’ll receive a tracking link by email/SMS once your order ships. Updates may appear after the first scan.

Untracked/Economy: You’ll receive a dispatch confirmation; limited tracking may be available for milestones only.

Missed delivery: Carriers will attempt redelivery or leave collection instructions. Please follow the link in your notification.

6) Address Accuracy & Safe Place

Please check your name, address and postcode carefully. We can’t reroute parcels once they’re handed to the carrier.

If you nominate a Safe Place/Neighbour , you accept responsibility once the carrier confirms delivery to that location.

7) Deliveries Marked as Delivered but Not Received

Check with household members/neighbours and any agreed Safe Place.

Look for a delivery card or carrier email/SMS with a photo or GPS stamp.

If still missing after 24 hours , contact our Support team with your order number so we can investigate with the carrier.

Important: Investigations may require a short affidavit/non‑receipt form so we can claim with the carrier and resolve your case quickly.

8) Damaged, Leaking or Wrong Items

Please contact us within 7 days of delivery with photos of the parcel, packaging and product labels.

Keep all packaging until we confirm next steps. We’ll arrange a replacement or refund as appropriate.

9) Heat‑Sensitive & Fragile Products

Most of our products are shelf‑stable and suitable for standard delivery. Where additional care is required, we’ll pack accordingly.

During extreme temperatures, we may adjust service choice or timing to help protect your order.

10) Split Shipments

To get part of your order to you faster, we may ship items separately at no extra cost. You’ll receive separate dispatch emails.

11) Cancellations & Changes

You can request to cancel or amend an order before it ships. Once dispatched, we can’t make changes.

If you need to return an item, please see our Returns & Refunds Policy .

12) Undeliverable & Return‑to‑Sender

Parcels returned to us due to an incorrect address, non‑collection, or refusal of customs charges can be refunded minus original shipping and any return fees charged by the carrier. We’ll always share documentation.

13) Sustainability & Packaging

We use right‑sized packaging and recyclable materials where possible to reduce waste while protecting your products in transit.

14) Contact Us

We’re here to help.

Email: littlesupplementcompany@gmail.com

Hours: Mon–Fri, 9:00–17:00 UK time (excluding Bank Holidays)

The Little Supplement Company — “ Supplements you can trust. ” “ Therapeutic strength. Real results. ”

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Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.

Our Returns Policy is really simple When you receive your item, you must check it as soon as possible following receipt and always before use. You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. It's so simple, please follow the steps set out below (please see the section headed 'Returns and Refunds') All items must be returned unused and in the original packaging as they were in when received by you.

Wrong item received We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

Damaged or faulty items Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.

Item not received We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.

Your statutory rights Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06. What to do to return your item to us Contact us through your account via our online message centre or call us on 0044 (0) 161 8131487 You must inform our customer service team of your order number, the item you are returning and the reason for return. We will confirm the address you need to return the item to Please package the item securely and include inside the package your order number, name and address Please obtain a proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything without it, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card/PayPal account used to purchase the item. Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

What we'll do next All products returned to us are checked by our Returns Department. If you are entitled to a refund then we will refund the price of your item. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. We will refund the original credit/debit card/PayPal account used to purchase the item.

Return of replacement goods If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.

Cost of returning items Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

Complaints If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We want to resolve the matter.

Please contact our customer service representatives 07711393130 and we will be happy to help you out.

Refund Policy

It is the responsibility of the purchaser/customer returning for exchange, credit, or refund, to return all goods as ordered.

Customers who wish to return all of their order or part of a multiple order must notify us within 7 days of receipt Unopened products returned will be refunded in full.

Should products when opened by the customer be found to be damaged or imperfect, customers must notify us within 3 working days. Products returned will be refunded in full.

All electrical products are covered by a manufactures warranty. Please see relevant product page for the duration and any further information. If your product develops a fault while under warranty, please contact us by telephone or email and we will advise you who to contact for repair or replacement parts. It is a “return to base” warranty, therefore there will be a delivery charge to return the product/s. If a claim is being made against the manufacturers warranty for a broken or damaged part, the part will either have to be returned to the distributor or a photograph supplied. The warranty is provided by the manufacturer/importer and not the little supplement company. This is of particular importance for customers when returning products from outside the United Kingdom.

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