Pro Punch Shield

Updated: March 29, 2023

Important Notice on Delivery of Orders

Please note that due to an increasing amount of volume and lost packages and in order to better protect you the customer, from assuring the reception of your equipment or goods, you may be required to pick up your order at the nearest sortation plant.

Thank you for your understanding.

Flat rate shipping in USA*

Regular parcel service with USPS . Shipping charges will be added for heavy products such as heavy bags and medicine balls. You will be notified before shipping. You must confirm any revisions to your order's total. Rival Boxing Gear reserves the right to end or change shipping fees at any time.

USA

$11.49 USD

Canada

Starting from $19.99 USD

* Except heavy weight items. All prices and fees are listed in USD.

Shipping Cost Estimates

Shipping charges will be added for heavy products such as heavy bags and medicine balls. Rival Boxing Gear reserves the right to end or change shipping fees at any time.

For all heavy item orders, our standard shipping rates DO NOT APPLY. Based on the dimensions and weight of your order, as well as the location to which it must be shipped, the final shipping charge can only be calculated once your order has been placed. You will be notified of the total shipping cost and must confirm any revisions to your order's total before we can ship your items. For more info, please contact us.

Shipping to the UK

Please be advised that, as of January 1, 2021, we can no longer ship from the USA to the UK due to BREXIT VAT legislation imposed by the UK government. Please visit our Rival Boxing UK website at rivalboxing.com to place your orders. We apologize for any inconvenience this may cause.

Internatonal Orders

For international shipping online, please be sure to include a phone number and email address. All international orders are subject to customs, duties and taxes imposed by the country of delivery.

The International Shipping Process:

•Once the order is submitted it is placed on hold for further review.

•The purchaser will be contacted via email with the shipping charge and to confirm the recipient is aware that there will be customs and duties due on delivery. This is a charge imposed by your country and this charge is not included in the total price provided by Rival Boxing .

•Your approval is mandatory for the order to be processed and shipped.

•For the protection of the card holder, additional information may be requested for the order to be processed and shipped. You will be contacted via e-mail if additional information is required.

•Please note that for any international order shipped to a freight forwarder in the US, the order must be paid via PayPal with a verified account. We cannot accept any order shipped to a freight forwarder paid by credit card.

General Shipping Times

When you receive your order depends on the availability of the product(s) and where the product is being shipped. Please note that packages are not shipped on Saturdays or Sundays.

For orders with different billing and shipping addresses, you will be contacted by our Customer Service department to confirm the order. This may delay the shipping of your product.

Delivery Time

Delivery of your order is subject to the availability of our inventory. We may split your order into more than one shipment, depending on the estimated time of arrival of each product. It is possible for your order to be delayed due to products arriving in our warehouse on different dates. If you place orders of this kind, you will not be charged for the extra delivery, although you may notice that your shipping charges are split over the various invoices. If you need to receive one of your products sooner, we recommend that you place it in a separate order to avoid extra delay. Please allow us one additional business day to process your order. Rest assured that we will not charge your credit card until we have shipped your product.

Couriers usually deliver between 8am and 5pm local time. If you are not home when we deliver your package, we will leave you a delivery notification card. Please see delivery notification information for additional details and pick up location.

For your own security, please bring proper photo identification with you when you pick up your order.

Delivery Areas

For your convenience, we deliver anywhere in the USA. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address, highway number and/or 911 number with your order.

Methods of Delivery

To give you the best possible service, we use a variety of couriers depending on which best suits your needs. We will tell you which courier company is handling your delivery when we send you your shipping confirmation email.

Please note that when the delivery team brings a package to your home, they need a signature in order to finalize the delivery. This means that the package must be accepted and signed for by someone at your delivery address. If you are unavailable when the courier makes a delivery, you will get a notice telling you the address of the distribution centre where you can pick up your package.

For your own security, please bring proper photo identification with you when you pick up your package.

Oversized Items:

Due to USPS weight restrictions, any item that is greater than 30kg/66lbs will be delivered via other courier.

International Footwear Delivery

IMPORTANT ADVISORY:

Please be advised that Rival and any resellers cannot ship Rival Boxing Boots to the following countries: France, Benelux (Belgium, Netherlands & Luxembourg), Germany and Italy. We apologize for any inconvenience this may cause.

WE ACCEPT REFUNDS AND EXCHANGES

Please be advised that it is the customers' responsibility to double check their order before finalizing it (colour, size, quantity).

If alterations need to be made to the order after it is processed and shipped, the customer will have to absorb shipping fees in case of an exchange or reimbursement. Shipping fees are not refundable in this case.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The clothing must not be washed, and have the tags and packaging.

To begin an on-line return, please access our return portal here:

https://rivalboxing.us/apps/redo/returns-portal

Non-returnable items

•Gift Cards;

•Some Health and Personal Care Items;

•Heavy Bags;

•DVD's;

•Books;

•Mouthguards;

•Custom Apparel;

•Awards.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Be advised that if you are returning an uncompromised product, we will deduct the flat rate shipping fees from your refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at usareturns@rivalboxing.com .

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at usareturns@rivalboxing.com and send your item to:

Rival Boxing Gear USA1335 East Sunset Road, Suite GLas Vegas, Nevada, 89119USA

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Where to return

To return your product, you should mail your product to:

Rival Boxing Gear USA1335 East Sunset Road, Suite GLas Vegas, Nevada, 89119USA

You will be responsible for paying for your own shipping costs for returning and exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Manufacturer's Warranty

Rival Boxing Gear Inc. warrants its products to be free from defects in materials and workmanship for a period of 30 days from date of purchase, provided they have not been subjected to obvious abuse, neglect or misuse. Should a problem arise with a product, we ask that you return it immediately so that we may conduct an analysis to determine if the problem stems from a manufacturing defect or improper use.

Rival Boxing Gear Inc. ’s sole liability is limited to repairing or replacing products that are returned within this 30-day period, unless specific product literature specifies otherwise.

Products will be repaired or replaced with the proof of original purchase only. This policy does not include DVD's, books, mouthguards, boxing rings, MMA cages, mat covers, padding, gift certificates, custom made items, awards, etc or apparel of any kind.

Please note that any Rival Boxing Gear Inc. item purchased at a retail store or online supplier other than Rival Boxing Gear Inc. must be returned to the retailer where the item was purchased.