Pro Blackout™ Prototype

We understand that often times you may need a stick right away, therefore we strive to get sticks packaged and sent out as quickly as possible! We continue to make this our focus and continue to get quicker and more responsive. If there are any questions or concerns we reach out to the customer right away.

When your order is completed you will get a confirmation email with tracking information.

SHIPPING

Pro Blackout Sports is happy to service customers every day with shipping orders all across North America! Sticks are shipped using FedEx Ground and FedEX Express service because the added reliability of FedEX is worth it to the customer and to us! Hockey Sticks are kind of a funny item to ship, expensive to send you just one, but pretty much the same cost to add additional sticks. Therefore we charge a flat rate of $19.99 for standard ($21.99 with Signature) and $29.99 for Express (within most areas of the United States and Canada). Note:

•The flat rate does not cover the full cost of most shipments.

•FedEX does not go to some areas so we have to ship USPS or Canada Post.

HSM RETURN/EXCHANGE POLICY

Purchased online - New Condition

•All criteria indicated in the above (in store purchase) section applies to online order as well.

•Customers who purchase online and wish to return an item will be required to cover the cost of shipping the product back to Pro Blackout Sports.

•If the customer is exchanging for another option and is covering the cost of shipping the original item back, Pro Blackout Sports will cover the cost of shipping the exchange item to the customer.

•If the exchange item is of greater value the customer will be invoiced for the difference in cost between the two items.

***NOTE*** For any refunds/exchanges on online orders, the product must be received and examined back at a Pro Blackout Sports facility before the refund or exchange is issued. If a product has been used or altered (including tapped and/or cut in the case of hockey sticks) it is no longer eligible for return or exchange.

Pro Blackout DAMAGED/BROKEN IN TRANSIT POLICY

Unfortunately products being shipped out are occasionally damaged in transit by the courier service. We understand this can be a frustrating scenario, however, we at Pro Blackout have no control over the actions of the courier service.

If your package arrives in a damaged state, reach out to Pro Blackout Sports immediately (within 24 hours where possible).

We also ask that you take the following pictures as these may be required to file a claim with the shipping company.

•Photo of the product packaging

•Photos clearly showing the break/damage to the product.

•Photo of the whole product.

Once we receive contact from you and images provided, we will work our hardest to get this unpleasant scenario sorted out for you as quickly as possible.

Contact - Pro Blackout™ Sports - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@problackout.com . Please note that returns will need to be sent to the following address: 532 Evans Ave, Etobicoke Ontario If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@problackout.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@problackout.com.

Contact - Pro Blackout™ Sports - Checkout