Prime Satellite 5.1 System

Risk Free 45 Day In-Home Audition

HOW DOES THE SVS 45-DAY IN-HOME AUDITION WORK?

SVS offers a 45-day, hassle free, in-home audition with every purchase, which is the longest of any major brand. This will give you plenty of time to fully evaluate your new SVS product in the comfort of your own home - to make sure it’s a perfect fit for your exact system, room and needs.

If for any reason you would like to return your SVS product, please contact SVS Customer Service within the 45-day audition period to arrange for a hassle-free return. We’ll handle all of the paperwork, issue pre-paid return shipping labels and even arrange for pick-up in order to make the return easy and convenient, all at our cost.

DO I HAVE TO PAY FOR A RETURN?

SVS will cover return shipping costs, so your SVS audition is 100% risk-free! All we ask is that the SVS product be returned in like-new condition, and in the original packaging to ensure safe transit.

HOW DO I ARRANGE FOR A RETURN?

If you need to return your SVS product, please contact SVS Customer Service . We will generate a Return Merchandise Authorization (RMA) form, and we’ll also generate a return shipping label. For ground shipments, you can either drop-off the SVS product at the shipping facility, or we can arrange for a pick-up at your home – whichever is more convenient. For palletized freight shipments, we’ll generate the required paper work and arrange for a pick-up at your home.

Warranty on SVS Products

IS MY NEW SVS COVERED BY A WARRANTY?

SVS products are covered by a 5-year unconditional warranty against defects in parts or workmanship. All SVS Prime Wireless products are covered by a 2-Year Unconditional Warranty. These are the strongest and most comprehensive warranties in the consumer electronics industry!

HOW DO I GET MY SVS PRODUCT REPAIRED?

Please contact SVS Customer Service to help you troubleshoot and isolate the cause of the problem. If we determine that any parts need to be replaced, this can be done easily by the customer in just a few minutes using normal hand tools. We provide all of the guidance and support needed to make sure the process goes smoothly in order to get your SVS back to optimal performance as soon as possible.