Press Pause Gift Box - Relax & Unwind Set

Shipping Costs

Ireland & Northern Ireland

We deliver to anywhere on the island of Ireland using tracked delivery service with DPD for a flat rate of €5.95 and delivery is FREE on all orders over €75.

* Digital Gift cards do not count toward free shipping thresholds.

Shipping Times

We dispatch orders every weekday for next working day delivery with DPD. Please allow 1-3 days for delivery, especially during peak times. If your order is urgent please contact us and let us know, we'll always do our best when a rush is needed!

Orders placed before 12pm will generally be delivered the next working day (this includes Saturdays only if DPD deliver on Saturdays in your area).

These shipping times are guidelines and are not 100% guaranteed in case of any delays outside our control.

Free Local Delivery or Collection

We offer free local delivery on orders over €20 in Kilcullen and neighbouring areas - Naas, Newbridge, Kildare Town etc. If you are in an area we can deliver to, select the free local delivery option during checkout. We make local deliveries a few times a week and if your order is urgent please let us know.

International Deliveries

European Union

Country

Zone

Days

Rate

Belgium, France, Germany, Luxemburg, Netherlands

Zone 1

3

€20

Austria, Czech Republic, Denmark, Poland

Zone 2

4-5

€25

Hungary, Lithuania, Slovakia, Slovenia

Zone 3

5

€25

Estonia, Italy, Latvia, Spain, Sweden

Zone 4

5

€30

Croatia, Finland, Portugal

Zone 5

6

€35

Rest of the World

Country

Days

Rate

United Kingdom (England, Scotland & Wales) - DPD

2-3

€10

United States - DHL Express (ON HOLD)

2-3

€55

Canada - DHL Express

2-3

€55

USA Shipping Update Due to recent changes in U.S. customs rules, we’ve paused all shipping to the USA for now. We’re keeping a close eye on the situation and hope to resume U.S. shipping as soon as possible . (updated: 28.08.2025)

We can deliver to almost anywhere in the world. For deliveries to other international locations etc. please contact us at hello@faerly.ie for rates.

* Shipping time estimates are in working days.

All merchandise may be subject to duty or other taxes on importation into your own country of residence. Faerly are not responsible for any importation charges or government fees that may be applied.

Each product sold on our website has an estimated delivery time. We endeavour to deliver to the times specified, however on rare occasions delays may occur which are outside of our control.

We may occasionally be unable to complete international orders due to various shipping limitations including transport restrictions, our ability to provide adequate after-sales support in your region, evolving tariff conditions, or unexpected shipping cost increases. If your order cannot be fulfilled, we will contact you immediately to arrange a refund or explore alternative solutions.

Shipping Details

Please check your address and contact details carefully. If an order is returned to us because of errors or missing information we will need to charge for redelivery or refund the order minus the shipping costs.It is the customer’s responsibility to ensure that all delivery information provided at checkout is complete and accurate. This includes the recipient’s name, address, Eircode, and any specific delivery instructions. Faerly cannot accept responsibility for orders delayed, lost, or delivered to the wrong location due to incorrect or incomplete address details provided by the customer.

Order Processing Times

We process orders within 1-2 working days. Orders are dispatched Monday to Friday. We will email you a confirmation when your order has been shipped.

If you need to make any changes to your order please contact us at hello@faerly.ie as soon as you can. We're not able to make any changes to your order once it has been shipped.

How do I check the status of my order?

We partner with DPD Ireland for all of our Irish deliveries. When your order is dispatched we will send you an order confirmation with your tracking number. If you haven't received your order within 5 working days please contact us at hello@faerly.ie with your order number and we'll get on the case straight away.

Returns & Exchanges

If you change you mind about any item you can return it within 14 days after delivery for a full refund, excluding any shipping costs. Please contact us first for a returns authorisation. The shipping cost of returning the items will be at your expense.

In the event that your order arrived damaged in any way or you're not happy with your order for any reason please contact us. We address these on a case by case basis and we'll ask you to send us some photos to show any damage or other issues. We will do our best to resolve the situation and if the issue is our fault any returns will be at our expense.

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At Faerly we want you to be happy with what you buy from us. This policy explains the rights you have by law when you shop with us online, as well as our own goodwill returns policy, which goes further than the law requires. Nothing in this policy affects your statutory rights as a consumer.

If you have any questions, you can always contact us at hello@faerly.ie .

Your 14-day right to cancel (cooling-off period)

If you are a consumer in the EU, you have a legal right to cancel most online orders within 14 days without giving any reason. This is called the cooling-off period.

The 14-day period runs from the day you (or someone you nominate) receive the goods. Where an order is delivered in several instalments, it runs from the day you receive the last item.

To cancel, just contact us at hello@faerly.ie within the 14-day period and let us know. You can use a clear statement in any form, an email is fine. After you cancel, you have a further 14 days to send the goods back to us.

When you exercise your cooling-off right, we will refund the price you paid for the goods, plus the standard cost of delivery to you (if you chose a more expensive delivery option than our standard one, we only refund the standard amount). You are responsible for the cost of returning the goods to us. We will make the refund within 14 days of receiving the goods back, or of you providing proof that you have sent them back, whichever is earlier, using the same payment method you used to order, unless you agree otherwise.

You may handle and inspect the goods as you would in a shop. However, if their value is reduced because you used or handled them more than was necessary, we may deduct an amount to reflect that reduction, this deduction can be up to the full price of the goods where they can no longer be sold as new.

Exceptions to the cooling-off right

The 14-day cooling-off right does not apply to certain items, including:

Sealed goods which are not suitable for return for health protection or hygiene reasons, if they have been unsealed after delivery (for example, certain personal care and sanitary items).

Goods that are liable to deteriorate or expire rapidly, such as perishable goods.

Gift cards.

If an exception applies to something in your order, we'll let you know.

Our 90-day goodwill returns policy (change of mind)

As well as your legal rights above, we offer a longer goodwill returns window. You have 90 days from the date of purchase to request a return if you simply change your mind.

To be eligible for a goodwill return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@faerly.ie . If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For a change-of-mind return, you pay the cost of return shipping. We'll refund the cost of the product, but not the original shipping cost.

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a separate order for the new item. Alternatively, you are welcome to ask us about an exchange and we'll do our best to help.

Faulty, damaged or incorrect items

Separately from the rights above, if an item is faulty, damaged, or not as described, you have statutory rights under the Consumer Rights Act 2022.

In particular, you have a 30-day right to reject faulty goods and receive a full refund. After 30 days, you may still be entitled to a repair or replacement, and to a refund or price reduction if a repair or replacement isn't possible or doesn't resolve the problem.

Please inspect your order on arrival and contact us as soon as possible at hello@faerly.ie if an item is defective, damaged, or you've received the wrong item, so that we can evaluate the issue and make it right. If your order arrives damaged in transit, please send us some photos of the condition of the order, it helps us sort things out quickly.

Where you are returning an item because it is faulty, damaged or not as described, we will cover the cost of return shipping.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

For returns made under our goodwill policy outside the 14-day cooling-off window, we will refund to your original payment method, or arrange an exchange if you would prefer.

Contact us

Simply Good Fair Ltd (trading as Faerly) 1033 Nicholastown, Kilcullen, Co. Kildare, R56Y299, Ireland hello@faerly.ie | 045-397203

Updated: 14/06/2026

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