Prep, Cook & Freeze Pack

We ship worldwide. Prices vary depending on location and will be quoted at checkout.

NZ Urban Delivery: $8.00 per shipment

NZ Rural Delivery: $11.50 per shipment

If you live at a rural delivery address, please select the rural delivery option at the Checkout for your parcel to be delivered. Unfortunately, we must charge an additonal fee of $3.50 to your shipping, as your Rural Delivery operators are subcontracted to deliver your parcel from the nearest Post Office. This fee is then on-charged to Kai Carrier.

Shipping time frames:

New Zealand urban – 1-3 business days New Zealand rural – 3-5 business days Australia – 3-7 business daysRest of world – 5-10 business days

For large or wholesale orders please email us info@kaicarrier.co.nz for a quote.

We send orders out on Mondays, Wednesdays and Fridays by courier or NZ post. You are liable for all postage charges. We hold no responsibility for orders lost during transit, however we will do our utmost to track down any orders that may go astray(very rarely).

Please note : we do not deliver to a PO Box.

Contact - Kai Carrier - Checkout

Refunds will be processed back to the original payment method within 3-5 working days of us receiving the return. We do not refund your freight costs. If your order qualified for free freight we will deduct the freight amount you would have paid from your refund amount.

We cannot accept any goods that have been used, have their labels removed, altered or damaged and we can only accept items returned if they are within their original product packaging and are in a resaleable condition as determined by Kai Carrier.

We cannot accept responsibility for returns that are sent by non-traceable postage methods and are not received by us. Understandably, without the items we cannot issue an exchange or refund.

Exchanged items can only be dispatched after the returned goods have been received in accordance with the returns policy. Please be aware that you will incur an additional freight charge for the delivery of the replacement item (unless the item was faulty, damaged, or sent to you in error).

Kai Carrier reserve the right to refuse an order due to technical problems occurring in pricing, stock holding or any other technical issue. The customer will have the choice to pay the balance owing to receive the item(s) or to cancel the order.

Faulty Products

We do our very best to ensure that all our products reach our customers in perfect condition. We strongly advise all customers to check goods thoroughly upon delivery. In the unlikely event that you receive a faulty product please let us know within 3 months of the purchase date, otherwise we will not be able to offer a replacement. Please email info@kaicarrier.co.nz with details of the fault, a photo and your order name or number.

Contact - Kai Carrier - Checkout