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Last Updated: 22 June 2026

PhysioXMotion currently ships orders exclusively within the United States. Shipping costs and estimated delivery timeframes are displayed at checkout before your purchase is completed.

Orders are handled through our U.S.-based fulfillment and logistics network and shipped using established national carriers. Processing times and delivery estimates may vary depending on destination, order volume, carrier conditions, and other factors outside our control.

Shipping Options & Costs

For deliveries within the United States, the following shipping methods are available:

Free Standard Shipping — $0.00 USD on all orders

Insured Shipping + Priority Processing — $4.95 USD

Priority Express Shipping — $9.95 USD

Orders placed with Insured Shipping + Priority Processing or Priority Express Shipping are prioritized during internal handling and include shipping protection coverage where applicable.

Order Processing

Order Cut-off Time: 12:00 PM Eastern Time (EST/EDT)

Processing Time: 0–2 business days

Orders are processed Monday through Friday, excluding public holidays.

Orders placed after the daily cut-off time are usually handled on the following business day.

Processing time refers to internal order handling, including order verification, preparation, packaging, and transfer to the carrier. Delivery time begins once the shipment has been dispatched.

Delivery Timeframes

Free Standard Shipping

Processing Time: 0–2 business days

Transit Time: 7–9 business days

Total Delivery Time: 7–11 business days

Insured Shipping + Priority Processing

Processing Time: 0–2 business days

Transit Time: 6–8 business days

Total Delivery Time: 6–10 business days

Priority Express Shipping

Processing Time: 0–2 business days

Transit Time: 5–7 business days

Total Delivery Time: 5–9 business days

All delivery timeframes are estimates and are not guaranteed. Delays may occur due to carrier performance, weather conditions, peak seasons, address issues, operational volume, or other circumstances outside our control.

Order Tracking

After your order has been dispatched, you will receive a confirmation email containing tracking details, where available.

Tracking updates may take a short period to appear after the shipment has been accepted or scanned by the carrier.

Shipping Restrictions

We currently ship only within the United States.

We are unable to deliver to:

PO BoxesAPO/FPO/DPO addressesLocations where delivery services are limited or unavailable

If a delivery cannot be completed based on the address provided, we may contact you using the order details submitted at checkout.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at:

Email: support@physioxmotion.com

Please include your order number and any relevant details. For damaged items, photos of the package and item may be requested so we can review the issue and assist with the appropriate next steps.

We will review the situation and, where applicable, assist in coordinating with the shipping carrier.

Incorrect Address or Failed Delivery

Customers are responsible for ensuring that the shipping details provided at checkout are accurate and complete.

If a shipment is returned due to an incorrect, incomplete, or undeliverable address, we may contact you to arrange reshipment where possible. Additional shipping fees may apply.

PhysioXMotion is not responsible for delivery issues caused by incorrect or incomplete information submitted during checkout.

Shipping Protection

Orders placed with Insured Shipping + Priority Processing or Priority Express Shipping include shipping protection coverage where applicable.

This coverage is applied according to our internal review process and the carrier’s investigation procedures when required.

Fulfillment Information

Orders are processed and dispatched through our U.S. fulfillment and logistics network to support delivery within the United States.

U.S. Fulfillment and Returns Processing Center: 156-01 Liberty Ave, Jamaica, NY 11433, United States

This location is a logistics and processing facility and is not open to the public.

Contact Information

For shipping-related questions, you may contact us at:

Store Name: PhysioXMotion

Company Name: NEXVORA INNOVATIONS LIMITED

Company Number: 80415712

Company Address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, 999077, Hong Kong

Email: support@physioxmotion.com

Phone Number: +1 213 802 0018

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

Contact - PhysioXMotion - Checkout

Last Updated: 22 June 2026

At PhysioXMotion, we provide a 90-day return period. This means you may request a return within 90 days from the date your order is confirmed as delivered to the shipping address used at checkout.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

The item must be unused and remain in its original condition.

The item must be returned with its original packaging and all included components.

Returns for non-defective items are accepted subject to approval and the eligibility conditions listed in this policy.

A valid proof of purchase, such as an order confirmation or receipt, is required.

A return request must be submitted and approved before sending any item back.

Returns sent without prior authorization cannot be processed.

How to Start a Return

To request a return, please contact our support team at:

Email: support@physioxmotion.com

Please include the following details in your request:

Order numberItem(s) you wish to returnReason for the return

Once your request has been reviewed, we will provide step-by-step return instructions along with the correct return address.

Return requests must be submitted within 90 days of delivery.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an issue caused by us.

If the item received is defective, damaged, or incorrect, we will review the case and provide an appropriate solution. This may include covering return shipping costs, sending a replacement, or issuing a refund.

We do not charge restocking fees.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If there is an issue with your item, we recommend reporting the issue within 48 hours for faster review and resolution.

We may request supporting information, such as photos or a short description of the issue, to evaluate the situation and determine the appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return, including:

Gift cardsItems clearly marked as final sale at the time of purchase

Refund Process

After your returned item is received, it will be inspected to confirm return eligibility.

Returns are typically reviewed within 5–7 business days after arrival.

If approved, refunds are issued to the original payment method within 7 business days.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please submit a return request for the original product and place a new order separately.

Returns Processing Location

Approved returns are handled through our U.S. fulfillment and returns network.

U.S. Returns Processing Center: 156-01 Liberty Ave, Jamaica, NY 11433, United States

Returns must only be sent after receiving confirmation and instructions from our support team.

This address is a logistics and processing facility and is not open to the public.

Contact Information

For return and refund inquiries, you may contact us at:

Store Name: PhysioXMotion

Company Name: NEXVORA INNOVATIONS LIMITED

Company Number: 80415712

Company Address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, 999077, Hong Kong

Email: support@physioxmotion.com

Phone Number: +1 213 802 0018

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

Contact - PhysioXMotion - Checkout