Precision Pointed Cotton Tip

Shipping Days

Edge Beauty Pro ships orders on Monday, Tuesday, Thursday, and Friday, excluding observed holidays.

Order Processing Time

Orders are typically processed and shipped within 1–2 business days. Processing times may vary based on order volume, product availability, and business days.

Orders placed on weekends or holidays will be processed on the next available business day.

Expedited shipping options receive priority processing, but do not guarantee same-day shipment or delivery.

Shipping Delays

While we strive to ship orders promptly, delays may occur due to circumstances beyond our control, including but not limited to carrier delays, weather conditions, supply chain disruptions, or operational impacts.

Edge Beauty Pro is not responsible for shipping delays once an order has been transferred to the carrier.

Carrier Responsibility

Once an order leaves our warehouse and is accepted and scanned by the selected carrier (USPS, UPS, etc.), responsibility for the shipment transfers to the carrier.

Tracking information reflects the carrier’s most recent scan. Customers are responsible for monitoring tracking and working directly with the carrier regarding delivery updates or issues.

Lost, Stolen, or Misdelivered Packages

If a shipment is marked as delivered but not received, the customer must contact their local carrier to initiate a delivery investigation.

Edge Beauty Pro is not responsible for lost, stolen, misdelivered, or transit-damaged packages once the shipment has been scanned and accepted by the carrier.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout, including apartment numbers, suite numbers, and building details when applicable.

If a package is returned to Edge Beauty Pro due to an incorrect, incomplete, or undeliverable address (including missing apartment or unit numbers), Edge Beauty Pro reserves the right to:

Charge an additional shipping fee to reship the order, or

Refund the order minus original and return shipping costs

Edge Beauty Pro is not responsible for delivery delays or failed deliveries caused by address errors provided at checkout.

Shipping Insurance & Signature Confirmation

Shipping insurance and/or signature confirmation are not automatically included. Customers who wish to add insurance or require a delivery signature must contact us prior to shipment at:

📧 hello@edgebeautypro.com

Order Modifications After Shipment

Once an order has shipped, Edge Beauty Pro is unable to modify shipping addresses, redirect packages, or change delivery instructions.

Contact - Edge Beauty Pro ™️ - Checkout

By placing an order with Edge Beauty Pro, you agree to the terms outlined below.

Return Window

Edge Beauty Pro offers a 14-day return window from the date your order is marked as delivered by the carrier. Return requests submitted after 14 days will not be accepted.

Return Eligibility

To qualify for a return, items must be:

Unopened

Unused

In original packaging

In resalable condition

Accompanied by proof of purchase

Opened, used, tampered with, or partially used products are strictly non-returnable and non-refundable.This includes products that have been opened, tested, patch tested, or used in any capacity. Due to the professional nature of our products and hygiene regulations, all sales on opened products are final.

Incorrect Items

If you receive an incorrect item, you must notify Edge Beauty Pro within 7 calendar days of delivery.

Contact must be made via: Email: hello@edgebeautypro.com T ext: 480-401-5777

Failure to contact us within this 7-day period will result in the order being deemed accepted as delivered, and no replacement or refund will be issued.

Upon verification, Edge Beauty Pro will provide instructions for returning the incorrect item and will ship the correct item. The incorrect product must be returned before or concurrently with shipment of the replacement.

Stock Availability & Backorder Issues

In the rare event that an item becomes out of stock or unavailable after an order has been placed, Edge Beauty Pro will contact the customer via email and/or phone using the contact information provided at checkout.

Customers will have 48 hours from the time of contact to respond with their preferred resolution. If no response is received within this 48-hour window, Edge Beauty Pro reserves the right to:

Refund the unavailable item(s), and

Ship the remaining portion of the order without further delay.

Edge Beauty Pro is not responsible for delays caused by out-of-stock items once the 48-hour response window has passed.

Damaged or Defective Items

All orders must be inspected upon delivery. Claims for damaged or defective items must be submitted within 7 calendar days of delivery and may require photo documentation.

Claims submitted outside this timeframe may be denied.

Returns Due to Customer Error

If a return is requested due to:

Ordering the wrong item

Changing your mind

No longer needing the product

The customer is responsible for all return shipping costs. Original shipping fees are non-refundable.

Exchanges

Edge Beauty Pro does not offer direct exchanges. If an item is eligible for return, it must be returned first. Once approved, the customer may place a new order for the desired item. Additional shipping charges apply.

Refund Processing

Once an approved return is received and inspected, refunds will be issued to the original payment method, minus:

Original shipping charges

Refund processing times vary by financial institution and may take several business days to post.

Gift Cards

Gift cards issued by Edge Beauty Pro:

Expire 6 months from the issue date

Are non-refundable

Cannot be redeemed for cash

Edge Beauty Pro is not responsible for lost, stolen, or unauthorized use of gift cards.

Final Sale & Professional Use Disclaimer

All products sold by Edge Beauty Pro are intended for licensed beauty professionals only. By completing a purchase, the customer acknowledges responsibility for proper use, storage, and application of professional-grade products.

Contact - Edge Beauty Pro ™️ - Checkout