Precision Espresso Puck Screen

Shipping Fee

Enjoy free shipping on orders over $110 USD.

Shipping Orders

Orders typically ship within 1-2 business days after payment is processed, unless otherwise noted at the time of purchase or if you receive an email notifying you of a delay. Any provided delivery dates are estimates and not guaranteed. Delays may occur due to order verification or the time of placement. Orders may also be delivered in separate shipments.

Delivery Times

After placing an order on the Lastaforest website, you will receive a shipping confirmation email from support@lastaforest.com. Please ensure your email address is accurate.

Processing Time: 1-2 business daysDelivery Time: Varies by destination (see table below)Please note that we do not ship to APO/FPO/DPO and P.O. Box addresses.

Countries/Region

Delivery Time

Special Requirements

United States

5-8 business days

Rural/remote areas may take up to 20 business days

Canada

5-8 business days

United Kingdom

7-12 business days

France

7-12 business days

Germany, Italy, Spain, Netherlands, Poland, Austria

7-12 business days

Belgium, Sweden, Ireland, Greece, Bulgaria, Portugal, Hungary, Slovakia, Czech Republic, Romania, Finland, Denmark, Switzerland

7-12 business days

Australia

5-8 business days

New Zealand

7-14 business days

Singapore

7-14 business days

Malaysia

7-14 business days

Thailand

7-14 business days

Japan

5-8 business days

South Korea

7-14 business days

Personal Customs Clearance Code required

China

7-12 business days

Excluding remote areas

Hong Kong

5-8 business days

Taiwan

5-8 business days

Chinese address and ID number required

United Arab Emirates

7-14 business days

Saudi Arabia, Kuwait, Bahrain, Qatar

7-14 business days

Shipping Methods: USPS, DHL, and YunExpress

Cancel Your Order

Cancellation Window: Orders can be canceled within 6 hours of placement or before processing begins, whichever comes first.

If your order hasn't been processed yet, we may be able to assist with cancellation. Please contact our Customer Support Team immediately with your order number, and we'll check the order status.

If the order has already been processed for shipping, we cannot cancel it, but you may return the item according to our return policy.

Change Your Shipping Method After Placing an Order

Once an order is placed, the shipping method cannot be changed. Please double-check your selection before completing your purchase.

Track Your Order

After placing your order, you'll receive a shipping confirmation email from Lastaforest. Click the tracking number in the email to view the latest tracking updates for your package.

Didn't Receive Your Package

If your package appears to be lost or delayed beyond the estimated delivery window, please contact our Customer Support Team with your order number. We'll investigate with the carrier and provide a resolution.

Issues After Your Order Has Been Delivered

If you experience any problems with your order, please contact our Customer Support Team within 7 business days of receiving your order, providing a detailed description of the issue and any relevant photos or documentation.

Common issues include:

•Damaged items in the package

•Missing or incorrect items in your order

•Package marked as delivered by the courier, but not received

Delivery Address

A complete and accurate delivery address is essential. Once an order is prepared for shipment, the address cannot be changed.

Package Delivery: Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided. However, carriers may hold packages at local facilities or reschedule delivery if they determine it's unsafe to leave the package unattended.

Recommendation: Provide a shipping address where you or someone else will be available to accept the package (work address, friend's address, etc.).

Returned Packages: If a package is returned due to an incorrect or incomplete address:

•We will contact you for address correction

First reshipment: We cover the cost if the error was on our end

Customer address errors: Additional shipping fee applies for reshipment

•Please ensure your order includes a daytime phone number

Undeliverable Packages: If carriers return packages to us as undeliverable, please contact us within 30 days to arrange reshipment.

Import Taxes and Duties

Do I need to pay for taxes/duties?

All prices on our website do not include duties and taxes. We only charge for products and shipping fees.

Customs policies vary by country. We have no control over taxes/duties and cannot predict specific amounts. Based on previous deliveries, here are the delivery terms:

Countries/Region

Tax Policy

United States, Australia

Delivered Duty Paid

Canada

Delivered Duty Paid

United Kingdom

Delivered Duty Paid

EU (Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Slovakia, Spain, Netherlands)

Delivered Duty Paid

EU (Others)

Delivered Duty Unpaid

Singapore

Free

South Korea, Indonesia, Japan, Malaysia, Philippines, China (Mainland, Hong Kong, Taiwan), Thailand, Vietnam

Delivered Duty Paid

Rest of World

Delivered Duty Unpaid

Delivery Terms Explained:

Delivered Duty Paid: We cover import duty/tax costs. No extra fees for you.

Delivered Duty Unpaid: You may be charged import duties upon delivery.

Frequently Asked Questions

1. I ordered more than one item. Will they be shipped at the same time?We strive to ship all items together when possible. However, we may use different shipping methods for different products, so items may arrive separately. You'll receive tracking information for each shipment.

2. Can I change my shipping address after placing an order?Address changes are only possible before the order ships. Contact us immediately if you need to change your address. Once shipped, addresses cannot be modified.

Important: Orders canceled more than 6 hours after placement may incur restocking fees. If a package is lost due to customer-provided incorrect addresses, we'll work with you to find a solution, which may include reshipment for an additional fee.

3. What if I receive a different product than what I ordered?Contact us immediately at support@lastaforest.com. We respond within 24 business hours and will arrange for the correct item to be sent at no additional cost.

Customer Support: support@lastaforest.com | Response within 24 business hours

Contact - Lastaforest - Checkout

Return Window

You have 30 days from the delivery date to initiate a return.

Return Requirements

To be eligible for a return, all items must be:

•In original packaging with tags attached.

•Unworn and unused.

•Accompanied by proof of purchase.

How to Start a Return

Please email us at contact@lastaforest.com with your order number. We will respond within 24 hours with detailed return instructions.

You can also initiate a return directly through your account: https://shopify.com/69298585833/account

Note: If you checked out using a phone number only (without an email address), please use the return link in your SMS order confirmation to initiate your request.

Return Shipping

Country / Region

Return Shipping Cost

United States, Canada, United Kingdom, EU

Free — we provide a prepaid return label.

All other countries

Customer is responsible for return shipping costs.

Restocking Fees

•Orders under $99: 15% restocking fee (for change-of-mind returns only).

•Orders $99 and above: No restocking fee.

•Damaged or incorrect items: No restocking fee.

•EU customers: No restocking fee applies during the withdrawal period under EU consumer law.

Refunds

Refunds are processed within 10 business days to your original payment method once we receive and inspect the returned item.

Exchanges

Return the unwanted item for a refund and place a new order for the desired item — this ensures the fastest processing time.

Exceptions & Special Conditions

Damaged or Incorrect Items

Contact us immediately at contact@lastaforest.com with clear photos of the issue. We cover all associated costs and will send a replacement or issue a full refund, including original shipping (applicable for single-item orders only).

Non-Returnable Items

The following items cannot be returned:

•Sale items

•Gift cards

•Original shipping fees (except for damaged/incorrect single-item orders, and except for EU customers exercising their right of withdrawal — standard outbound shipping is refunded for EU orders).

Abandoned Parcels

Unclaimed packages that are returned to us cannot receive a full refund. Any return shipping costs incurred will be deducted from your final refund amount.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 30 days of receiving your last item, without giving any reason.

To exercise your right of withdrawal, please use our withdrawal form: https://lastaforest.com/pages/widerruf-formular

Once you notify us of your withdrawal, you have 14 days to return the item(s). We will refund the full order amount including standard outbound shipping within 10 business days of receiving the returned goods. No restocking fee applies.

Note: If you checked out using a phone number only (without an email address), please use the return link in your SMS order confirmation to initiate your request.

Contact - Lastaforest - Checkout