Pot Protectors by Lodge

Counseltron ("we" and "us") is the operator of (Counseltron.com)("Website"). By placing an order through this Website you will be agreeing tothe terms below. These are provided to ensure both parties are aware of andagree upon this arrangement to mutually protect and set expectations on ourservice.1. GeneralSubject to stock availability. We try to maintain accurate stock counts on ourwebsite but from time-to-time there may be a stock discrepancy and we will notbe able to fulfill all your items at time of purchase. In this instance, we willfulfill the available products to you, and contact you about whether you wouldprefer to await restocking of the backordered item or if you would prefer for usto process a refund.2. Shipping CostsShipping costs are calculated during checkout based on weight, dimensions anddestination of the items in the order. Payment for shipping will be collectedwith the purchase.

•International customers are responsible for any duties, taxes, and customs fees upon delivery.

3. Returns3.1 Return Due To Change Of MindCounseltron will happily accept returns due to change of mind as long as arequest to return is received by us within 15 days of receipt of item and arereturned to us in original packaging, unused and in re-sellable condition.Return shipping will be paid at the customers expense and will be required toarrange their own shipping.Once returns are received and accepted, refunds will be processed subject to an up to 15% restocking fee for store credit for a future purchase. We will notify you once this has been completed through email.(Counseltron) will refund the value of the goods returned but will NOT refundthe value of any shipping paid.3.2 Warranty ReturnsCounseltron will happily honor any valid warranty claims, provided a claim issubmitted within 90 days of receipt of items.Customers will be required to pre-pay the return shipping, however we willreimburse you upon successful warranty claim.Upon return receipt of items for warranty claim, you can expect Counseltron toprocess your warranty claim within 7 days.Once warranty claim is confirmed, you will receive the choice of:(a) refund to your payment method(b) a refund in store credit(c) a replacement item sent to you (if stock is available)4. Delivery Terms4.1 Transit Time DomesticallyIn general, domestic shipments are in transit for 2 - 7 days4.2 Transit time InternationallyGenerally, orders shipped internationally are in transit for 4 - 22 days. Thisvaries greatly depending on the courier you have selected. We are able to offera more specific estimate when you are choosing your courier at checkout.4.3 Dispatch TimeOrders are usually dispatched within 2 business days of payment of orderOur warehouse operates on Monday - Friday during standard business hours, excepton national holidays at which time the warehouse will be closed. In theseinstances, we take steps to ensure shipment delays will be kept to a minimum.4.4 Change Of Delivery AddressFor change of delivery address requests, we are able to change the address atany time before the order has been dispatched.4.5 P.O. Box ShippingCounseltron will ship to P.O. box addresses using postal services only. We areunable to offer couriers services to these locations.4.6 Military Address ShippingWe are able to ship to military addresses using USPS. We are unable to offerthis service using courier services.4.7 Items Out Of StockIf an item is out of stock, we will wait for the item to be available beforedispatching your order. Existing items in the order will be reserved while weawait this item.4.8 Delivery Time ExceededIf delivery time has exceeded the forecasted time, please contact us so that wecan conduct an investigation.5. Tracking NotificationsUpon dispatch, customers will receive a tracking link from which they will beable to follow the progress of their shipment based on the latest updates madeavailable by the shipping provider.6. Parcels Damaged In TransitIf you find a parcel is damaged in-transit, if possible, please reject theparcel from the courier and get in touch with our customer service. If theparcel has been delivered without you being present, please contact customerservice with next steps.7. Duties & Taxes7.1 Sales TaxSales tax has already been applied to the price of the goods as displayed on thewebsite7.2 Import Duties & TaxesImport duties and taxes for international shipments may be liable to be paidupon arrival in destination country. This varies by country, and Counseltronencourage you to be aware of these potential costs before placing an order withus.If you refuse to to pay duties and taxes upon arrival at your destinationcountry, the goods will be returned to Counseltron at the customers expense, andthe customer will receive a refund for the value of goods paid, minus the costof the return shipping. The cost of the initial shipping will not be refunded.8. CancellationsIf you change your mind before you have received your order, we are able toaccept cancellations at any time before the order has been dispatched. If anorder has already been dispatched, please refer to our refund policy.9. InsuranceParcels are insured for loss and damage up to the value as stated by thecourier.9.1 Process for parcel damaged in-transitWe will process a refund or replacement as soon as the courier has completedtheir investigation into the claim.9.2 Process for parcel lost in-transitWe will process a refund or replacement as soon as the courier has conducted aninvestigation and deemed the parcel lost.10. Customer serviceFor all customer service enquiries, please submit an enquiry to ecomm@counseltron.com

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We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at ecomm@counseltron.com. If your return is accepted, IT WILL BE YOUR RESPONSIBILITY to return the product at your expense. We will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We have the right to add up to 15% re-stocking charge to handle the return.

You can always contact us for any return question at ecomm@counseltron.com.

Damages and issues

Please inspect your order upon reception and contact us immediately within 24 hours of receipt if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We do not accept back used product not in original packaging.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have at your expense and subject to an up to 15% re-stocking fee. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, confirm that it is not in a used condition and in original packaging, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less any re-stocking fees. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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