Posture Align | Customizable Spinal Alignment Support with Adjustable Fit | Enhanced Comfort for Daily Use

Last updated: April 20, 2026

Quick SummaryFree Shipping: We offer free standard shipping on all orders to the United States, United Kingdom, and Australia.Processing Time: Orders are usually processed within 1–2 business days (Monday to Saturday).Shipping Time: Estimated at 5–7 business days (Monday to Saturday) after dispatch, depending on the destination.Total Delivery Time: Most orders arrive within 6–9 business days (Monday to Saturday) from the date of purchase.Order Tracking: A tracking number is provided for every shipment.Issues: If your order arrives damaged or is delayed, please contact us promptly for assistance.

We are committed to providing a smooth, reliable, and hassle-free delivery experience for all our customers.

Shipping DestinationsWe currently deliver orders to the United States, the United Kingdom, and Australia.

Shipping CostsWe offer free standard shipping on all orders, with no additional shipping charges.

Shipping CarriersAt Tuzwa, we collaborate with reliable shipping providers such as DHL, USPS, UPS, and FedEx to ensure secure and efficient delivery.The carrier assigned to your order may vary depending on the destination, package size, and the most suitable shipping method available at the time of dispatch.Our aim is to use the most appropriate and dependable service to support timely delivery of every order.

Order Processing TimeOrders are generally processed within 1–2 business days from the date of purchase.Orders placed after the daily cut-off time of 6:00 PM Central Time (CT) will begin processing on the next business day.

Peak PeriodsDuring high-demand periods, such as holidays or promotional events, processing times may be slightly longer than usual. If any significant delays occur, we will keep you informed.

Shipping TimeOnce your order has been dispatched, shipping time is estimated at 5–7 business days.Please note that shipping times may vary depending on your location and product availability.

Total Delivery TimeThe overall estimated delivery time is 6–9 business days from the date the order is placed, including both processing and shipping periods.Delivery timelines may vary based on destination and seasonal demand.

Order TrackingOnce your order has been shipped, you will receive a confirmation email containing your tracking number.You can use this tracking number to follow your shipment through our “ Track Your Order ” page.

Damaged or Lost OrdersIf your order arrives damaged or does not reach you within the expected delivery timeframe, please contact our customer support team. We will review the issue and assist you as quickly as possible with a replacement or a full refund.

Policy UpdatesWe may revise this policy from time to time. Any updates will become effective immediately once they are published on our website.

Contact & Opening HoursIf you have any questions or need assistance, you can reach us using the details below:

Contact:Company Name: TuzwaE-Mail: support@tuzwa.comContact Form: Click here Phone Number: +1 2282256873Address: 1123 Dewitt St, Ellsworth, IA 50075, USCustomer Service: Monday to Saturday between 9:00 AM – 6:00 PM Central Time (CT).Customer service responds within 24 hours on business days.

Opening Hours:Monday to Saturday: 9:00 AM – 6:00 PM Central Time (CT)Sunday: ClosedPublic Holidays: Closed

Contact - Tuzwa - Checkout

Last updated: April 20, 2026

Return Period: 30 days from the date of deliveryRestocking Fee: NoneRefund Processing Time: Within 7 business days

By submitting a return or exchange request through Tuzwa, you agree to the terms outlined in this policy.These guidelines are intended to provide clear and transparent information regarding our return and refund process. They apply to orders shipped within the United Kingdom, the United States, and Australia.

Return PeriodStandard Return Window: You may return an item within 30 days from the date of delivery.Extended Return Window: If there are delays beyond our control affecting the delivery, an extended return period may be provided. Any such extension will be communicated based on your specific order.

Conditions for ReturnCancelling Unshipped Orders: If your order has not yet been shipped, you can request a cancellation by contacting our customer support team.Returns for Shipped Orders: If your order has already been shipped, you will need to follow our standard return procedure.

Damaged on ArrivalImmediate Action Required: If your item arrives damaged, please contact us as soon as possible after delivery.Photographic Evidence: To help us process your request quickly, please provide clear photos showing the damage.

Faulty Manufacturing or Breakage After Use (Warranty)Warranty Period: Each product comes with its own warranty period, which is specified on the relevant product page.Post-Use Issues: If a product becomes defective or breaks after use, the applicable warranty terms will apply. Please refer to the product page for full warranty details.

Change of MindTo be eligible for a return due to a change of mind, the item must be in the same condition as when it was received:

UnusedWith all original tags attachedIn its original packagingAccompanied by a receipt or proof of purchase

Returns will not be accepted under the following conditions:The item shows clear signs of useThe item is not in its original conditionThe item is damaged or has missing parts not caused by usMore than 30 days have passed since the delivery date

Return Shipping CostsDefective or Incorrect Items: If you receive a faulty or incorrect product, we will provide a return shipping label via email and cover the return shipping cost.Voluntary Returns or Exchanges: For returns or exchanges made by choice, the customer is responsible for the return shipping fees.

ExchangesProcess: Follow the standard return process and specify that you request an exchange.

Incorrect Product ReceivedImmediate Reporting: If you receive the wrong item, please contact us promptly so we can arrange the return and send the correct product.

Missing Item ClaimsIf any item from your order is missing upon delivery, please contact our support team within 7 days at support@tuzwa.com.To assist us in resolving the issue efficiently, kindly provide your order number, photos of the package you received, and details of the missing product.After reviewing your case, we will take appropriate action, which may include sending the missing item, arranging a replacement, or issuing a refund.

Orders Not ReceivedIf your order has not been delivered within the expected timeframe, please contact our support team so we can initiate an investigation with the shipping provider.Be sure to include your order number and tracking details to help speed up the process.If the carrier is unable to locate the shipment, Tuzwa will offer either a replacement or a full refund based on product availability and your preference.

Initiating a ReturnTo start a return, please contact us at support@tuzwa.com and include your order number, contact information, and the reason for the return.For damaged or incorrect items, please provide clear photographic evidence to help us process your request more efficiently.

Return ProcessIf you wish to return an item, please follow the steps below:Download and print the Return Form .Fill out the form completely and place it inside your return package.Please send your return to the address provided below:Return Address: Tuzwa Warehouse 1123 Dewitt St, Ellsworth, IA 50075, US Ship your return using a trackable shipping method of your choice.After sending the package, email the tracking number to our support team at support@tuzwa.com so we can monitor the delivery.

Required DocumentsProof of Purchase: Please keep your order confirmation or receipt, as it will be required for processing your return.Photo Evidence: For damaged or incorrect items, clear photographic evidence must be provided to support your request.

Refund ProcessInspection and Processing: Once your returned item is received, it will be inspected before the refund is approved and processed.Refund Method: Refunds will be issued to the original payment method.Time Frame: Refunds are processed within 7 business days after the returned item has been received.

Note: Please be aware that additional processing time may be required by your bank or card provider before the refund appears in your account.

Contact & Opening HoursIf you have any questions or need assistance, you can reach us using the details below:

Contact:Company Name: TuzwaE-Mail: support@tuzwa.comContact Form: Click here Phone Number: +1 2282256873Address: 1123 Dewitt St, Ellsworth, IA 50075, USCustomer Service: Monday to Saturday between 9:00 AM – 6:00 PM Central Time (CT).Customer service responds within 24 hours on business days.

Opening Hours:Monday to Saturday: 9:00 AM – 6:00 PM Central Time (CT)Sunday: ClosedPublic Holidays: Closed

Contact - Tuzwa - Checkout