Portable Folding Telescopic Stool Lightweight Plastic Subway Queuing Chair Outdoor Camping Chair Fishing Seat

SHIPPING POLICY — BSM MART

Processing Time All orders are processed within 1–3 business days after payment confirmation.

Worldwide Shipping Time

•Standard Shipping to the United States: 7–14 business days

•Standard Shipping Worldwide: 7–25 business days

Shipping Costs We offer free shipping on eligible orders to the United States and select international destinations. For orders that do not qualify, shipping costs are calculated at checkout based on your order and location.

Customs & Import Duties Orders shipped from China may be subject to U.S. customs duties and import taxes. These fees are the responsibility of the customer. BSM MART is not responsible for any delays caused by customs processing.

Tracking Once your order has shipped, you will receive a tracking number via email. You can track your order through our website or the carrier's tracking page.

Lost or Delayed Packages

If your tracking shows no movement for 10+ business days, or your package has not arrived within 30 days of the shipping date, please contact us and we will investigate with the carrier.

Please note: If your tracking status shows "Delivered" but you have not received your package, we ask that you first:

•Check with neighbors or anyone at the delivery address

•Check around all entry points of your home

•Contact your local post office or carrier with your tracking number

If the package is still not located after these steps, contact us within 7 days of the delivery date and we will work with the carrier to file a claim. BSM MART is not responsible for packages confirmed as delivered to the correct address.

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RETURN & REFUND POLICY — BSM MART

Effective Date: August 1, 2026

Overview

At BSM MART, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully, as terms may vary depending on your location.

Products sold on BSM MART are fulfilled by third-party suppliers and shipped directly from overseas (including China). Delivery times may vary by region, and your order may be subject to customs duties and import taxes upon arrival, which are the responsibility of the customer.

Return Window

•United States: 30 days from the date of delivery

•European Union / European Economic Area (EEA): 14 days from the date your last item is delivered (Right of Withdrawal — EU Directive 2011/83/EU)

•All Other International Orders: 30 days from the date of delivery

Eligibility for Returns

To be eligible for a return, your item must:

•Be in the same condition as received — unworn, unused, with tags attached

•Be in its original packaging

•Be accompanied by a receipt or proof of purchase

European Union — Right of Withdrawal

If your order is shipped to the European Union or European Economic Area, you have the right to cancel or return your order within 14 days of receiving your last item , for any reason and without justification, in accordance with EU Directive 2011/83/EU.

To exercise your right of withdrawal, contact us at contact@bsmmart.com before the 14-day period expires. We will confirm your withdrawal request by email.

Under EU law (Directive 2019/771/EU), products must also conform to their description and be fit for purpose. If you receive a defective or non-conforming item, you are entitled to a remedy regardless of our standard return window.

How to Return Your Order

To initiate a return, please follow these steps:

Contact us first — Email us at contact@bsmmart.com with your order number, reason for return, and photos if the item is damaged or defective. Do not send any items back without prior approval.

Wait for instructions — Once your return request is reviewed and approved, we will email you the correct return address and shipping instructions. Please note: as our products are fulfilled by third-party suppliers, the return address may vary depending on your order.

Ship your item — Pack the item securely in its original packaging and ship it using a trackable shipping method. Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

Receive your refund — Once we receive and inspect your return, we will notify you of the approval status and process your refund accordingly:

•EU/EEA customers: Refund processed within 14 days of receiving your returned item

•U.S. & International customers: Refund processed within 10 business days of approval

EU/EEA customers exercising the Right of Withdrawal: You must notify us of your decision to withdraw within 14 days of receiving your last item by emailing contact@bsmmart.com. We will confirm your withdrawal request by email.

Return Shipping Costs

•U.S. customers: Return shipping is the responsibility of the customer and is non-refundable

•EU/EEA customers: Return shipping is the responsibility of the customer unless the item is defective or non-conforming

•International customers: Return shipping is the responsibility of the customer and is non-refundable

Non-Returnable Items

The following items cannot be returned:

•Perishable goods (food, flowers, plants)

•Custom or personalized products

•Personal care and hygiene goods (beauty products, opened skincare, etc.)

•Sealed audio, video, or software that has been unsealed after delivery

•Hazardous materials, flammable liquids, or gases

•Sale items and gift cards

•Digital products or downloads

EU/EEA customers: Some exemptions apply under EU law. Contact us if you have questions about your specific item.

Damages & Defective Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at contact@bsmmart.com with photos of the issue. We will resolve the problem at no additional cost to you.

Under EU law (Directive 2019/771/EU — Conformity of Goods), EU/EEA customers are entitled to a remedy for defective or non-conforming products regardless of our standard return window.

Exchanges

We do not offer direct exchanges. To get a different item, return your original order (once approved) and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved:

•Refunds are issued to your original payment method

•EU/EEA customers: Processed within 14 days of receiving your returned item or proof of return shipment, whichever is earlier

•U.S. & International customers: Processed within 10 business days of approval

•Your bank or credit card company may take additional time to post the refund

•If 15 business days have passed since approval and you have not received your refund, contact us at contact@bsmmart.com

Contact Us

For any return or refund questions: 📧 contact@bsmmart.com 🌐 bsmmart.com

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