Portable Changing Mat

Average Delivery Time

2025 has already been an exciting time of growth for Hiccups and Co. Due to increased demand, we have been able to expand and enhance our services to better serve our customers.

To ensure we maintain our commitment to exceptional quality and customer satisfaction, delivery times have been adjusted to accommodate our growing operations.

Below, you’ll find the current average delivery times for our orders. We anticipate these timelines will remain consistent throughout 2025 as we continue to grow and improve.

Order Processing: Processing orders typically takes 1-3 business days. Orders placed on weekdays are usually processed within one business day. However, orders received on Friday evenings or weekends may require an additional business day for processing.

Delivery: Once your order is processed, delivery generally takes 6-14 business days. While many orders may arrive sooner, we prefer to set realistic expectations to avoid any misunderstandings regarding delivery times. Rest assured, we are committed to making the entire ordering and delivery experience as smooth as possible.

We consolidate shipments in batches to maximize efficiency, which means your order will be processed and dispatched at the earliest opportunity.

Important Notes:

We offer free shipping on all orders as a thank you to our valued customers.

Shipping times may be affected by ongoing global challenges or unforeseen delays. We appreciate your patience and understanding during such instances.

If you require same-day dispatch, please contact our customer service team via email. Our team will be happy to assist you and provide prompt support.

For any questions or concerns about your order, don’t hesitate to reach out to our dedicated customer service team at support@hiccupsandco.com . We’re here to help ensure a seamless shopping experience!

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Hiccups and Co Returns Policy

Please note that we do not offer free returns, and return postage costs will apply.

Can I return my order? Yes, returns are accepted within 30 days of receiving your items, as long as the following conditions are met:

•All original components, parts, and packaging must be intact.

•The product must show only signs of normal handling and not damage caused by misuse.

•Hygiene-sensitive items must be thoroughly cleaned before being returned.

•Any defective products must be reported immediately upon receipt.

Customers are responsible for the cost of return shipping. Returns will be processed within 15 working days, provided all conditions are met. If items are found to have been used or damaged due to reasons not caused by us, we reserve the right to reject the return.

How do I return my order? If your order meets the return conditions, please follow these steps:

Send an email to Support@hiccupsandco.com with the following details:

•Your order number

•The reason for your return

•A photo of any damaged items (if applicable)

•Your full name and address

We will review your request and provide you with the appropriate return address.

Please do not return items to the sender’s address until we provide instructions. Customers are responsible for the cost of return postage.

Cancellations As a consumer, you have the right to cancel your order under the following terms:

Right to Cancel You may cancel your order within 14 days from the day you or a designated third party (other than the courier) receives the goods. Due to our automated order system, we are unable to stop shipments once the order has been processed. Refunds will only be issued after the goods are returned to us.

To cancel your order, please email Support@hiccupsandco.com with a clear statement of your decision. Return shipping costs are the responsibility of the buyer.

Orders in Transit If your order is already in transit, cancellation is not possible. You will need to wait until the goods are delivered before initiating the return process. Please notify us in advance if you intend to cancel.

For faster processing, please provide proof of return postage.

Refunds Once we receive your returned items, we will process your refund (excluding original delivery costs) within 14 days. Refunds will be issued to your original payment method unless otherwise agreed. No additional charges will be incurred for the refund process.

Refund Policy

How to Make a Return

We accept returns for unworn items that are returned in their original condition and packaging. You have up to 14 days from the delivery date to initiate a return. Please contact our customer service team to obtain the return address. Return postage costs are the responsibility of the customer.

Returns are usually processed within 24 hours of us receiving the item. If you have any questions, please get in touch via email or through our contact page.

Once your refund has been processed, we will notify you. Refunds will be issued to the original payment method, though it may take up to 10 days to appear, depending on your payment provider.

Contact: Support@hiccupsandco.com

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