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Discover Elegance with Free Delivery Across the UK Mainland

Looking to elevate your home with elegant, high-quality furniture? Explore our extensive online store and enjoy Free Delivery across the UK mainland on all orders! We specialize in luxurious furniture that transforms any space into a haven of comfort and style.

Why Choose Us?

Free Delivery Across the UK: Enjoy complimentary shipping on all orders, no matter the size or cost.

Diverse Range of Furniture: From wardrobes to TV sets, we offer a variety of styles to match your home decor.

Professional Couriers: Our experienced delivery partners ensures your furniture arrives safely and in perfect condition.

Tracking Service: Stay updated on your order’s status with our reliable tracking system.

Shipping Outside UK Mainland:

If your delivery address is outside the UK mainland, additional shipping costs will apply. Please contact us before placing your order to confirm the shipping charges. Orders will not be processed if the delivery charges are not paid, and this may result in the cancellation of your order. No returns or exchanges will be accepted for orders shipped outside the UK mainland. Additionally, no refunds or partial refunds will be considered or issued under any circumstances.

Day of Delivery:

As per industry standards, deliveries are made to the main door of your property and are not taking inside the property. For flats or apartment buildings, deliveries will be made to the entrance of the building only, not to individual flat doors. This policy is in place to ensure the safety of our drivers. Please note that if any arrangements are made to have the delivery taken inside the property or to a specific flat, we will not be responsible for any damages or injuries that may occur as a result for all parties involved.

If there are any restrictions or conditions that might make the delivery challenging, please inform us in advance. Failure to do so may result in additional charges for handling the delivery.

Assembly Policy:

We provide delivery exclusively for flat-pack furniture. If you require assembly of the furniture, please request this service and complete the necessary payment before the delivery date. If assembly is requested at the time of delivery, we may refuse the request. In such cases, if the item is returned just because assembly was not requested and demands for the assembly, the buyer will be responsible for the full cost of delivery and return charges to the courier, in addition to a restocking fee.

Damages and Issues

We strive to ensure that every item reaches you in perfect condition. However, if you find that your order is defective, damaged, or if you received an incorrect item, please contact us immediately upon receipt. Timely reporting within 24hr allows us to assess the issue and take swift action to resolve it. Please inspect your items thoroughly as soon as they are delivered. We cannot accept responsibility for any damages reported after delivery has been completed. Once the delivery driver has left the premises, we are unable to assume liability for any issues that may arise. No liability will be accepted once the delivery driver has left the premises. Therefore, we strongly recommend that you examine the packaging and the contents carefully. There is no exceptions.

For hygiene and safety reasons, fragrance items are non-returnable once they have been opened or removed from their original packaging. We kindly ask customers to ensure they are satisfied with their selection before unsealing the product.

We are unable to accept returns or exchanges on any fragrance items that have been opened, used, or tampered with.

Returns

We aim to ensure all our customers are completely satisfied with their purchase. If an item is received damaged, this must be reported within 24 hours of delivery by sending clear images of the item and packaging to digitalstromltd@gmail.com . After reporting the damage, the customer must open a return request from the order page. Each return request will be reviewed and can either be approved or refused. We will inform the customer of our decision via email. We reserve the right to accept or refuse any return, and this decision is final and cannot be challenged. If the return is refused, no further action will be taken. If approved, a return label will be provided, and the customer is responsible for handing the goods over to the courier. In the event the courier does not show up for collection, the customer must take the return parcel to the designated courier depot. Once the returned item is received, we will inspect it and issue a refund accordingly. We reserve the right to deduct an appropriate amount from the refund based on the condition of the returned item. All returns must be completed within 14 days of the original delivery date. Fragrances or cosmetic products that have been opened, as well as custom-made or special-order items, are strictly non-returnable. Refunds are processed within 5 working days of inspection and issued to the original payment method, excluding any original shipping fees unless the return was due to our error.

For any other reasons like no longer needed, or change my mind or similar reasons for returning the item, upon approval, no return label will be provided. Returns are customer responsibility.

"The customer is responsible for ensuring the goods are handed over to the courier. If the courier fails to collect the parcel as scheduled, it is the customer's responsibility to take the return package to the designated courier drop-off point."

Our Furniture Selection

From sleek wardrobes and plush sofas to versatile sofa beds and stylish bedroom sets, we offer a wide array of choices to fit every taste. Our collection also includes chest drawers, TV sets, garden furniture and table and chair sets, ensuring you find the perfect piece for your home.

What is Free Delivery?

Free delivery means you only pay for the items you select, with no extra charge for shipping. This is particularly advantageous for larger or heavier orders, such as furniture, making it a cost-effective choice for enhancing your home. By offering free delivery, we aim to give you the best value and a seamless shopping experience.

Deliveries are managed by our trusted courier partners, as we do not handle delivery ourselves. This ensures that your items are handled with care and delivered efficiently.

Delivery timeframes refer to business days only. Weekends and public holidays are not included.

There is a delivery charge of £3.99 on any order under £49.99.

Shop with Us Today!

Don’t miss out on the opportunity to enhance your home with elegant furniture and enjoy free delivery right to your doorstep. Browse our selection now and find the ideal pieces to bring your vision to life.

Contact - DS Store - Furnishing UK - Checkout

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to assess and resolve the issue promptly.

Please notify us within 24 hours of receipt so we can assess the situation and resolve it promptly. To ensure we can assist you effectively, any issues must be reported within this 24-hour window. We regret that we are unable to take responsibility for damages or issues reported beyond this timeframe.

Once the delivery has been completed and the driver has left the premises, we are unable to accept liability for any damages unless reported within the specified 24-hour period. For this reason, we strongly encourage you to check your items thoroughly upon arrival.

Once delivery is completed, we will not address any concerns regarding damages, defects, or issues, and no refunds or exchanges will be provided. We encourage customers to inspect their orders upon receipt and report any issues immediately before confirming delivery. Any queries related to damages or issues after delivery will not be entertained.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as custom furniture (like special orders or personalized pieces), and mattresses or bedding products, due to hygiene reasons. We also do not accept returns for furniture that has been assembled or used, as well as any hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please don't hesitate to contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

For hygiene and safety reasons, fragrance items are non-returnable once they have been opened or removed from their original packaging. We kindly ask customers to ensure they are satisfied with their selection before unsealing the product.

We are unable to accept returns or exchanges on any fragrance items that have been opened, used, or tampered with.

Exchanges

The quickest way to receive the item you want in exchange is to return the item you currently have. Once your return is accepted, you can proceed with a separate purchase for the new item you desire. After we receive and inspect the returned item, we will issue a refund accordingly.

Returns

We aim to ensure all our customers are completely satisfied with their purchase. If an item is received damaged, this must be reported within 24 hours of delivery by sending clear images of the item and packaging to digitalstromltd@gmail.com . After reporting the damage, the customer must open a return request from the order page. Each return request will be reviewed and can either be approved or refused. We will inform the customer of our decision via email. We reserve the right to accept or refuse any return, and this decision is final and cannot be challenged. If the return is refused, no further action will be taken. If approved, a return label will be provided, and the customer is responsible for handing the goods over to the courier. In the event the courier does not show up for collection, the customer must take the return parcel to the designated courier depot. Once the returned item is received, we will inspect it and issue a refund accordingly. We reserve the right to deduct an appropriate amount from the refund based on the condition of the returned item. All returns must be completed within 14 days of the original delivery date.

For any other reasons customer is responsible for returning the item if return is approved. No return label will be provided for any reason.

Refunds

We will notify you once we've received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. Refunds can only be issued using the original payment method.

We reserve the right to deduct from the refund amount if the item is not received in resellable condition, is damaged, or for any other reasons.

Returns are accepted within 14 days of purchase, subject to approval. Customers are responsible for return shipping costs, without exceptions, regardless of the reason, including damages or other issues. A 25% restocking fee will apply to all approved returns.

Please note: In some cases, an item may be out of stock with the manufacturer. If this occurs, we will notify you via the email address provided at checkout, offering you the option to either cancel the order for a full refund or wait for the item based on the estimated delivery timeframe.

If we do not receive a response within 7 days, we will proceed with the order and dispatch the item as soon as it becomes available. Please be aware that cancellations will not be accepted after this 7-day period of the notice send.

Fragrance Return Policy

For hygiene and safety reasons, we do not accept returns or exchanges on any fragrance products that have been opened or used. This includes items where the packaging has been unsealed, the protective cap removed, or the spray mechanism activated.

Non-Returnable Items Include:

Fragrances with broken seals or opened packaging

Used or tested perfumes, colognes, or sprays

Damaged boxes caused after delivery

We encourage customers to ensure they are certain of their purchase before opening the product. If you have questions about a fragrance prior to purchase, please contact us, we are happy to help.

Contact - DS Store - Furnishing UK - Checkout