PolyBrick® Essentials Bundle (Mixed)

Free delivery for customers in mainland UK.

Within Great Britain we offer free, fully trackable delivery as standard on all orders over £135 placed through our website.

Schedule your preferred delivery date using our "Pick a Delivery Date" tool. Please bear in mind that this is not guaranteed as we use a third party courier service.

On the morning of your delivery, you should receive a notification from our courier partners (DPD) to notify you of a one-hour delivery window. This window can be changed on the morning of delivery using DPD Local's website.

All information regarding your delivery with DPD Local can be accessed directly from the DPD website but we are of course happy to help with any questions or concerns.

Larger orders (128kg+) are shipped on a pallet and may require a signature for delivery. We also may split your order up to provide the most economical and fastest delivery service. If you are receiving a pallet, you will receive tracking information and should be notified by us and also the carrier ahead of the delivery actually being made. As much info as possible will be provided to ensure safe delivery.

Please ensure wherever you are, that you are able to receive delivery as failure due to non attendance of delivery or through not notifying us of access issues will result in a redelivery charge at the couriers' given rate.

We cannot be held liable for any loss of earnings incurred due to late delivery of materials. The only guaranteed way to ensure your work can proceed on schedule is to order before commencing.

Excludes NI and ROI.

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Returns Policy - Great Britain & Northern Ireland

This policy applies to Great Britain only. Excludes Northern Ireland, Republic of Ireland, EU and US/Canada.

Return Window

You have 30 calendar days from when your order was placed to return items for a refund.

What Can Be Returned

•Items must be unused and in original condition

•Items must be in original packaging

•Regular priced items only (sale items cannot be refunded)

•Full or partial returns accepted

What Cannot Be Returned

•Items damaged or missing parts due to customer error

•Items returned after the 30-day window

•Sale or discounted items

Return Costs & Fees

Shipping costs (customer pays):

•£12 per box (England only)

•£70 per pallet (England only)

•Other regions may have surcharges

Restocking fee: 20% deducted from refund amount

How to Return Items

Contact us first: Email

support@ibran.com to set up your return

Get return instructions: We'll provide details and confirm shipping costs

Package items: Ensure original packaging and condition

•Await collection by our arranged courier.

Keep proof of purchase: Receipt or order confirmation required

Refund Process

•We'll inspect your return within 5 working days of receipt

•Email notification sent confirming approval/rejection

•Approved refunds processed to original payment method

•Final refund = item value - 20% restocking fee - return shipping costs

Exchanges

We only exchange items that are defective or damaged. Contact support@ibran.com for exchanges.

Missing Refunds

If, after 4 working days from the processing of the refund, you haven't received your refund:

•Check your bank account

•Contact your credit card company

•Contact your bank (processing delays are common)

•If still missing, email us at support@ibran.com

Important Notes

•All shipments use tracked services

•We cannot guarantee receipt of returned items

•Return shipping times vary by location

•You are responsible for return shipping costs

Questions? Contact us at support@ibran.com

Contact - IBRAN - Checkout