Polishing Cloth

All available shipping methods, with stated timelines, can be found in the cart upon checkout. During peak seasons, expedited and rush shipping may not be available. Free promotional product incurs a cost in accordance with the shipping and handling of the item in question. International shipping can take 3-6 weeks and we are not responsible for items held up in customs. In the rare event your order is lost in transit once shipped, we are not responsible, but will do what we can to help you locate it. If you pay for expedited shipping but your order is stopped in our quality control department, causing it to be late, we will refund your shipping fee. We cannot change the shipping method once an order has been placed.

Custom Jewelry

Every Lisa Leonard piece is handmade from scratch out of the finest materials after you place your custom order. We stand behind our product 100% and want you to be completely happy with it. Please allow 1-3 weeks for the creation of your custom jewelry; Note that shipping is not included in that timeframe. We would like to offer a friendly reminder that each piece is hand-stamped and imperfections add to the charm.

Contact - Lisa Leonard Designs - Checkout

Returns/Exchanges (Non-customized/Personalized items)

We lovingly handcraft each piece just for you, and we hope it brings you joy for years to come! 💛However, if you are not fully satisfied with your piece or it wasn’t exactly what you expected, we completely understand.

If you wish to return your item, we offer a 30-day return policy, in which we'll be we are happy to help with the process and issue a gift card equal to the full value of the product. To be eligible, the item must be returned within 30 days of delivery, unused and in its original, undamaged packaging.

Once we receive and inspect the item, we’ll process your Gift card / Remake right away.

** Return Personalized Item (Custom Items)

While personalized items are non-refundable, we are able to offer you a Gift Card for 80% of the purchase price.This helps us cover the costs of reworking the piece so it can find a new home. To be eligible, the item must be returned within 30 days of delivery, unused and in its original, undamaged packaging.

If an error occurred on our end, we will Remake the piece or issue a refund.

Updating an Existing Piece

Because our pieces are handmade to order, we cannot add additional customization to existing pieces. We do offer a selection of pieces that can be added to over time by purchasing additional charms from our a la carte section.

Damages

If your item is damaged within 60 days of your order date please contact us and we will do what we can to help! If you purchased our extended 3 year warranty, the terms are outlined below.

Loss, Theft & Accidental Damage

While we stand behind the quality of our jewelry, we are not responsible for items that are lost, stolen, abused, or accidentally damaged. Unfortunately, we are unable to offer replacements or refunds in these cases.

Extended 3 Year Warranty

The 3-year extended warranty will cover defects in workmanship or materials. This plan will also cover problems associated with normal wear and tear of your jewelry.

THIS WARRANTY INCLUDES THE FOLLOWING SERVICES:

• Inspection, cleaning and refurbishing 2 times throughout the warranty• Resizing once• Replacement of missing stones (up to 1/4 carat)• Repair or remaking of worn channels• Clasp repair or replacement• Chain repair or replacement• Repair or replacement of the earring post (the part that goes through the ear) and back (the closure)

WHAT IS NOT COVERED BY THIS WARRANTY?

• Jewelry that is damaged due to excessive wear or abuse will not be covered by this plan• Jewelry repairs performed by any other jeweler will void this warranty• This plan does not cover theft, loss, abuse, accidental damage, or loss of stones whose combined weight is over 1/4 carat• Return shipping is not covered by this plan

*Please note: not all materials are eligible for this warranty. Please review the eligible materials below before purchasing.

Eligible materials:

•Pewter

•Silver

•Gold Plated

•Gold Vermeil (GV) Plating

Gold-Filled

Not eligible:

•Brass Silver / Gold Plated products

•Gold products

Contact - Lisa Leonard Designs - Checkout