Polar Bear 45 Accessory Kit

We understand our customers are anxious to get their new Polar Bear Cooler in hand and out on the next adventure. We will make every effort to process your order quickly so you can get your drinks on ice and your game in the bag.

Domestic Orders Without Embroidary:

Domestic orders (without embroidery) placed before 11:00am EST Monday-Friday will ship same-day. Orders placed after 11:00am EST or on weekends will ship the following business day.

We offer a variety of domestic shipping methods at checkout. UPS Ground is the default method, but we also offer Next Day and Second Day Air options at checkout. See below for a map showing UPS Ground estimated transit time.

Domestic Orders With Embroidary:

Our embroidery team takes special care to make sure that every cooler comes out perfectly. As a result, embroidery orders can take up to 5 business days before shipping out via the shipping method of your choice.

We offer a variety of domestic shipping methods at checkout. UPS Ground is the default method, but we also offer Next Day and Second Day Air options at checkout. See below for a map showing UPS Ground estimated transit time.

International Orders

International orders without embroidery will ship within 5 business days from the date of purchase.

International orders with custom embroidery will ship within 10 business days from the date of purchase.

All international orders ship via the US Postal Service Priority Mail International (tracking number included). Expedited shipping is not available for international shipments.

Our Return Policy

We stand behind our product 100%. Satisfaction Guaranteed!

If you are not satisfied with an item purchased directly from www.polarbearcoolers.com, you may return it for a full refund within 30 days from the date of purchase. The product must be unused to qualify for a refund. We do not accept returns on products that have been customized with text or logo. No refunds will be given on returned merchandise after 30 days from the initial purchase.

If the order being returned was purchased from a third party or dealer, then the order must be return with the original dealer in accordance with the dealer’s return policy. However, if a cooler purchased from a third party dealer is defective, please contact our Customer Service team at 888-438-7924 or email support@polarbearcoolers.com to initiate a warranty claim.

We offer a Limited Lifetime Warranty on all of our products.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@polarbearcoolers.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@polarbearcoolers.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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