Plush Heated Throw

West Haven and Company (www.westhavenandcompany.com and www.decorhaul.com) typically ships all items within 7-15 days from the time the order is placed, unless explicitly noted otherwise. However, shipping within this time frame is not guaranteed. We are unable to "rush," "expedite" or otherwise any shipment. Shipping rates are calculated in real time rates using product weights and the rates published by USPS and other carriers.You are paying for the actual cost of shipping. FREE SHIPPING AND DISCOUNTED SHIPPING: During periods of free shipping or discounted shipping offers, your order will ship at the discretion of WestHaven and Company. It may not ship at the speed or rate chosen during check out. i.e. USPS Priority Mail selected at check out. Qualifying Free Shipping or Discounted Shipping Order may be shipped via USPS Parcel Select or another shipping method determined by West Haven and Company.Your tracking e-mail will reflect the rate at which your order has shipped complete with tracking details. While West Haven and Company strives to maintain it’s 7-15 day average time-to-ship we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport.) Domestic Shipments:

•West Haven and Company will ship to any physical address in the US. West Haven and Company will not ship to P.O. Boxes and will not ship outside of the US at this time. Packages may requires signature confirmation therefore timely delivery requires that the customer make themselves available for its reception.

•Every product shipped from West Haven and Company is insured up to the full purchase price when the total order exceeds $75. It is West Haven and Company's responsibility to pursue any claim with the carrier. Please note that this is only applicable to the original shipment from West Haven and Company to the customer and not for subsequent shipments for returns or repair.

•West Haven and Company's preferred carrier is USPS and all shipping will be competed through them unless otherwise specified. West Haven and Company's shipping prices may vary with those of their carrier. West Haven and Company guarantees that the shipping cost will be accurately displayed for each purchase at the time of purchase from www.westhavenancompany.com

•All build and ship times are counted in business days only and correspond with those of USPS; our preferred carrier. West Haven and Company honors all holidays honored by our preferred carrier and follows a M-F work week.

•For information on returns and warranty information please visit out Returns Policy page

International Shipments:

•West Haven and Company will ship to any physical address in the US. West Haven and Company will not ship to P.O. Boxes and will not ship outside of the US at this time. Packages may requires signature confirmation therefore timely delivery requires that the customer make themselves available for its reception.

•Every product shipped from West Haven and Company is insured up to the full purchase price when the total order exceeds $75. It is West Haven and Company's responsibility to pursue any claim with the carrier. Please note that this is only applicable to the original shipment from West Haven and Company to the customer and not for subsequent shipments for returns or repair.

•West Haven and Company's preferred carrier is USPS and all shipping will be competed through them unless otherwise specified. West Haven and Company's shipping prices may vary with those of their carrier. West Haven and Company guarantees that the shipping cost will be accurately displayed for each purchase at the time of purchase from www.westhavenancompany.com

•All build and ship times are counted in business days only and correspond with those of USPS; our preferred carrier. West Haven and Company honors all holidays honored by our preferred carrier and follows a M-F work week.

•Your shipping charge is only an estimate. Should the charge to ship your order be greater than the estimated charge, you will be responsible for completing the transaction with the remaining amount due.

•West Haven and Company does not pay duties or tariffs, these are the responsibility of the receiver.

•For information on returns and warranty information please visit out Returns Policy page

Contact - West Haven & Company - Checkout

Items that are fragile; ceramic, stoneware, glass and/or any other materials that are breakable in nature, items that are damaged upon arrival must be reported within 48 hours of delivery .

If your item has damage, you must contact us within two days of receiving your package.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that photos of your package and contents are photographed before leaving our warehouse.

No returns are accepted after ten business days of the order being received.

Requests for refunds and/or returns after seven business days will not be granted.

Return labels are not provided for returns.

If your order still qualifies for a return, please send a return authorization request to help@westhavenandcompany.com

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, household use items, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Some health and personal care items (gift baskets).

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 days.

If you do not receive an e-mail or refund within 7- 10 concerning your refund or returned product, please contact us at help@westhavenandcompany.com

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@westhavenandcompany.com.

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged and are currently available for replacement. Our stock is always limited and most items sell out quickly - and exchanges are not possible.

​If you need to exchange it for the same item, and the item is available, send us an email at help@westhavenandcompany.com.

​West Haven and Company will then provide further instruction.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original purchaser.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If any transaction is claimed as a dispute through service provider: PayPal you will be responsible for returning any disputed item regardless of defect, damage or otherwise.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Contact - West Haven & Company - Checkout