Plus Plus BIG Basic Mix Tube

All orders placed for delivery within the UK will be sent using Royal Mail, which means that you'll usually receive your order within 1 to 3 working days from dispatch.

While most of our orders are shipped using Royal Mail, though we reserve the right to use a courier company at our discretion.

The price of shipping that we charge on orders is a weight and size based system and the exact price of shipping on your order will be calculated at checkout.

Any purchases over the value of £60.00 will receive free postage.

Please note that we will cover any liability for any and all costs incurred by a customer caused by delayed, lost or misrouted orders that result in an error we make.

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If you wish to return any item for any reason please contact us first and we will try to resolve any issue you have.

If the item is damaged or faulty we’ll send you a pre-paid return shipping label, as well as instructions on how and where to send your package.

If you have simply changed your mind or just no longer want an item you have bought we will still accept returns but the return postage would have to be paid by yourselves and will not be refunded.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at toyhut@mail.com . Please note that returns will need to be sent to the following address: TOY HUT LTD, 63 Market Street, Atherton, Manchester, M46 0DA.You can always contact us for any return question at toyhut@mail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at toyhut@mail.com.

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