Plate-Loaded Functional Trainer

Titan Fitness prides itself on offering free shipping on all of your fitness equipment. We also use a variety of shipping carriers to make sure we deliver your order as soon as possible.

Shipment Notifications

You'll receive an email with tracking information shortly after your order ships. Please be aware that some shipping carriers need roughly 48 hours to update tracking once the carrier picks up the package.

Depending on the item you ordered or how many items were in your order, you may receive multiple deliveries. You will receive a shipping confirmation email for each shipment including what items are contained in that shipment

Delivery Time

We know that getting the items you purchase a little faster may be important to you, so we offer shipping options at checkout.

Free Standard Shipping - Estimated 7-10 business days for ground; 10-12 business days for freight

Expedited Shipping - Estimated 3-5 business days for ground; 5-7 business days for freight

What if I need my order sooner? Our Expedited Shipping offers delivery in 3-5 business days for ground shipping and 5-7 business days for freight, with same-day shipping available on all parcel orders placed by 11:00 AM CST, Monday through Friday.

While we make every effort to ship orders quickly, there may be periods of time around major holidays or other events where there could be a slight delay including but not limited to: Christmas, New Year’s Eve/Day, and during the week of Thanksgiving and Cyber Monday.

Shipping Carriers

Most of our items are shipped through common ground carriers (UPS, FEDEX) but we may also use USPS Priority Mail for smaller items. Some ground orders will be assessed a handling fee which is not refundable.

Large items (over 150LBS) are shipped by freight lines. Some freight orders will be assessed a handling fee which is not refundable.

All freight deliveries are curbside delivery only. Most freight carriers will contact you to schedule a delivery appointment and signature is required except for FedEx Freight Direct. FedEx Freight Direct does not call to schedule an appointment or require a signature. With these deliveries we receive photos of the delivered shipment and will use the photos as reference if there are questions regarding that order delivery.

All equipment leaves our warehouses in new, unused condition unless otherwise noted. If your order arrives damaged, missing items, or contains incorrect items, please report the issue within 30 days of delivery. Claims made after this period may not be honored.

If you purchased Route Package Protection, you can [ file a claim here ].

Route Package Protection

Titan offers the option to purchase shipping insurance through Route at the time of checkout to protect your order if it ends up lost, damaged, or stolen. Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Shipping to Alaska & Hawaii

At this time, we do not ship to Alaska or Hawaii.

Contact - Titan Fitness - Checkout

You may return a purchased item within 30 days of your purchase date.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

You must obtain a Return Authorization from us prior to shipping any equipment back. To submit a return request, fill out and submit our support form .

You will be responsible for paying for your own shipping costs for returning your item, plus a 20% restocking fee. If you receive a refund, the 20% restocking fee will be deducted from your refund. Any upgraded shipping charges (i.e. Expedited Shipping) are non-refundable.

We will ask that you provide the tracking information for the return shipment. If you are shipping an item over $75 you should consider purchasing shipping insurance. We do not guarantee that we will receive your returned item.

If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. If your item is not in new condition and is not in the original packaging, we cannot offer you a refund or exchange.

If your order arrives via freight, please verify all items are present before you accept the delivery. If the equipment arrives damaged or has missing items, notify the freight company on the spot before signing for the delivery. Request the freight company take notes, pictures, etc. All equipment leaves our warehouses in new, unused condition unless otherwise noted. If there are no damages or shortages noted at the accepted delivery, we cannot offer refunds or replacements.

Refunds (if applicable)

Once your return is received, items will be evaluated to ensure new condition before the refund is processed. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days and will show in your bank account on the original transaction date, minus the 20% restocking fee.

Exchanges (if applicable)

We may replace items if they arrive defective or damaged. You will be asked to provide photographs that provide a clear image of the quality issue in question. If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Cancellations

We try to get orders out as fast as possible. You may cancel your order prior to the order being processed. Once it is processed, we cannot cancel the order.

If you receive a product and need support understanding its use or need support troubleshooting any issues you are experiencing, please reach out to us to ask questions or have us review videos or photos of your concerns. All products come with a 1-year warranty. Visit our Warranty Page for more details.

Listings noted as “Scratch and Dent” or “Blemished” items are not eligible for return or warranty claims.

Contact - Titan Fitness - Checkout